Welcome Aboard
Accessibility
| Important! On the platform, stand behind the yellow safety line. |
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| 1 |
Be sure you have your proof of payment – pass, transfer or O-Train ticket – before you board. |
| 2 |
Wait behind the yellow line until the train comes to a full stop. Do not wait on the extenders. |
| 3 |
The doors of the train will line up with the platform extenders – this is where you board – but please let passengers exit first. |
| 4 |
To open the doors, press the exterior door button when it turns green. Never pry open or hold open the doors. |
| 5 |
Please find a seat or move down the aisle. Hold onto the grab rails or straps for safety. |
Persons
in wheelchairs, with mobility aids, or having strollers should board at
the centre doors. A blue accessibility logo is painted on the
station platform as a guide. The designated accessible area is
located inside next to the doors. Remember to set your brakes, if
applicable.If the fold-down seats in the accessible area are occupied, politely ask the occupants to yield their seats. If necessary, you can ask the operator, via the emergency intercom near the doors, to make a priority seating announcement.
If
you’re a cyclist, board at the door with the bicycle logo.
Hold onto your bike in the designated area adjacent to the door.
The train stops automatically at each station. You do not need to signal or request your stop.
Proceed to an exit when your stop is announced. When the green button on the door lights up, press it to open the doors. Watch your step as you exit.
OC Transpo is committed to a safe and harassment-free environment for all employees and customers.
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Aggressive behaviour and coarse language will not be tolerated.
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Smoking, littering, soliciting, possessing alcohol, and causing a disturbance are prohibited.
Our Light Rail system has many safety
and security features. For instance, while the train is moving,
the doors cannot open. And, while the doors are open, the train
cannot move.
Emergencies
The train is equipped with many emergency features, such as a door
release and fire extinguishers. In the event of an emergency,
please follow the operator’s instructions. If you need to speak
with the operator in an emergency, such as passenger illness or a
disturbance, use the intercom located near each exit door.
Station Safety
Station platforms are monitored by CCTV cameras and are patrolled by OC Transpo Law Enforcement Officers. If you need assistance, ask any OC Transpo employee for help or use a yellow emergency callbox located in each station shelter. For a more private conversation, each station has a payphone with a free auto-dial button that connects you to Security.
Track Safety
For your safety, stay clear of the tracks, except at designated
pedestrian crossings. At designated crossings, do not cross when
the signals are flashing. The trains are quiet and can approach
more quickly than they appear to be travelling. At Carleton
University pedestrians should cross at the underpass just south of
the station.
Your safety and security is important to us. To report vandalism or concerns about safety or security, please call
613-741-2478.
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Please leave the designated priority seats for those who have difficulty standing.
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Please do not take up more than one seat – place your briefcase, backpack or parcels in your lap.
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Headphones must be used with a radio.
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Please hold strollers securely and keep the aisle clear, or hold your child and fold the stroller.
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For safety reasons, you cannot wear skates or rollerblades or go barefoot on the train. Please hold skates and skis carefully to avoid injuring others.
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Do not put your feet on the seats.
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Only service animals are allowed on the train.