Customer Service FAQ

Please review the following Frequently Asked Questions (FAQ) categories as they may provide answers to your questions:

Customer Relations

613-842-3600

For any other concerns not addressed in the FAQ's above, please complete the online Customer Relations Form. Just select the appropriate category and provide as many details as possible so that we can investigate your concerns fully.  

► Customer Service Centre Locations & Hours of Operation

Get your pass early

You can buy or load your monthly transit pass up to 14 days before the start of the month.

How Many Will It Carry?

Each two-car train will be able to accommodate up to 600 passengers — 240 seated and 360 standing.

How Many Will It Carry?: Find out more
Image of calendar page. Image text - DayPass

Ride all day with the DayPass!

Purchase on the bus for $

Ride all day with the DayPass!: Find out more

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