Service Information

Service Information FAQ


Why didn't my bus schedule match the service provided?

Publicized schedules sometimes contain errors, and if this is the case we would like to make the necessary corrections as quickly as possible.

Bus route schedules are available in many formats:

  • Printed bus route schedules are available as a pocket timetable
  • Printed schedules are also posted at many bus stops
  • Schedules are available on this website
  • The 613-560-1000 telephone service announces the next departures for your bus stop, up to seven days in advance
  • The 560560 SMS service gives you next departures for your stop

Please fill out this Customer Service Form to inform us of any schedule discrepancies you have noticed.

How do I report incorrect information on the website?

If you have noticed any information on the website that is either incorrect or needs to be updated, please fill out the following Customer Service Form so that we can amend the information as soon as possible.

Can I add a link from my website to the OC Transpo website?

We would be happy if you created a link to our site from your website. We prefer that other websites "link" to our website rather than add text describing our service to ensure the information is accurate.

Can I advertise on your site?

We do not provide commercial advertising space on our website at this time.

Why is the Travel Planner not working?

The Travel Planner is compatible with most popular web browsers.

"Javascript" and "Cookies" must be enabled in your internet browser options. 

"Pop-up Window" Stoppers prevent the Travel Planner window from opening, so please turn them off before starting the Travel Planner.

Using the Travel Planner to travel to/from Gatineau

You can use the OC Transpo Travel Planner as an on-line tool that will include anywhere STO travels - it covers every bus stop in both regions. So when you need to create a trip plan using both OC Transpo and STO (Société de transport de l'Outaouais) bus service, it will be right at your fingertips! NOTE: Just be sure that you select the proper municipality for the address in the drop-down box, such as Ottawa or Gatineau.

Built For Safety

Confederation Line stations and trains have been carefully designed to provide a safe environment.

Built For Safety: Find out more
Clock icon displaying 7 PM. Image text: Safe Stop

Safe Stop

You can ask your driver to let you off anywhere along your route after 7 pm.

People getting on a bus with a suspicious person lurking in the background

See something? Say something!

Help keep our transit system safe and secure.

If something looks suspicious, let us know or call 613-741-2478

E-mail this page