Bus Stops and Shelters FAQ

Bus Stops and Shelters FAQ


How does OC Transpo determine the location of bus stops?

Bus stop locations in most communities are well established and have existed for many years. But locations can change from time to time - usually due to road construction or changes to a bus route.

Many things go into the decision to locate or move a bus stop, including:

  • bus access
  • safety and security
  • passenger access
  • visibility
  • comfort
  • proximity to major buildings
  • location of prior and next bus stops
  • impact on other vehicle traffic

How are shelter or bench locations determined?

Shelters and benches are provided at the busiest locations. Approximately 1,400 passenger shelters and 1,525 benches are installed at bus stops.

The main criteria for determining where to locate a shelter are:

  • number of boarding passengers
  • location's exposure to the weather
  • waiting time between buses
  • whether or not the location is a major transfer point
  • sightlines for pedestrians and traffic
  • nearby major buildings
  • availability of physical space at the site
  • access to underground utilities

We keep an ongoing file of locations where shelters and benches have been requested, and also rank each site according to the criteria above.

Because they are smaller and less costly, benches are easier than shelters to locate at most sites. Most requests for benches at a bus stop can be accommodated.

If you have a question or request concerning a shelter or bench, please fill out the following Customer Service Form.

How do I report a damaged bus stop, shelter or bench?

If you would like to report a bus stop flag missing, a display box damaged, a bent bus stop pole, dirty or damaged shelter etc... Please call customer service or fill out the following Customer Service Form. We will ensure the damage is fixed as soon as possible.

How do I report signage that is damaged or missing?

If you would like to report that signage at a Transitway Station is damaged or missing, please call customer service or fill out the following form

How do I request a schedule poster at a bus stop?

Bus schedules are posted at approximately 1200 of our bus stops. We try to install them at bus stops where customers transfer or at busy locations. Physical characteristics of the bus stop including the type of pole determine whether or not a schedule display is possible.

If you have a printer you can print off a schedule for your bus stop or for your route. Select from the links below:

Bus Stop Schedule

Route Schedule

If you would like to request a posted schedule at your bus stop please fill out this Customer Service Form

If your route does not appear on the bus stop schedule it may be because there is not enough space to include all routes travelling at that stop. If this is the case we can review the schedule, simply fill out this form.

How do I report a missing route number or incorrect route numbers from a bus stop flag?

If there is a bus route number missing from a bus stop flag or an incorrect route listed, please call customer service and provide us with the details or fill out this Customer Service Form so that we can make the necessary changes.

How do I request a bus stop cleared of snow?

Clearing snow from sidewalks and bus stops is the responsibility of the City of Ottawa, while OC Transpo maintains Transitway stations. Roads are cleared first, followed by sidewalks. Bus stops and other larger areas are normally cleared within 48 hours of a major snowstorm.

For clearing of bus stops you may contact customer service or fill out the following form.

How can I get garbage removed from a bus stop?

Garbage clearing at a bus stop is a responsibility of the City of Ottawa, while OC Transpo is responsible for the cleanliness of shelters and benches on the Transitway.

For garbage receptacle at bus stops, please contact Surface Operations at 613-580-2400 or at 3-1-1. 

Let OC Know

If you feel threatened let OC Transpo know by calling Transecure or submitting an anonymous online report.

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