Elevators

Elevator Service FAQ

 

OC Transpo Transit Station Elevators


All Transitway Stations with more than one level have an elevator: BayshoreBlairBillings Bridge, CampusGreenboro, Heron, Lees, Lincoln Fields, Longfields, Lycée Claudel, Mackenzie King, Place d’Orléans, Pleasant Park, Queensway, Riverside, Smyth, South Keys,Tunney’s Pasture, Walkley and Westboro.

Link to Transitway Station maps: www.octranspo1.com/maps. Scroll down to the Transitway maps section, click on 'FIND OUT MORE'. Click on 'View Map' and then choose your station from the drop-down list.

Check the elevator status at these stations.


Elevator Safety Standards


OC Transpo Transit Station Elevators are regulated by the Technical Standards & Safety Authority (TSSA).


Elevator Repair and Maintenance



Contractor:

Transit station elevators are maintained by ‘Regional Elevator'.

Maintenance:

Preventative maintenance work and elevator inspections are preformed on a monthly basis.

Report a Broken Elevator or Escalator:

  • Complete the Customer Feedback Form. Select the category ‘Accessible Transit’  and provide details in the form provided.
  • Call Customer Service at 613-842-3600 (Monday - Friday, 8 am - 5:30 pm)
  • Call Transit Information at 613-741-4390 (Monday - Friday, 7 am - 9 pm; Saturdays, 8 am - 9 pm; Sundays, 9 am - 5 pm)  

Elevator/Escalator Status:

  • On the Live Updates page, click on the tab labelled 'Elevators/Accessibility'. If there are any elevators or escalators out-of-service, they will be listed here. 
  • Call Customer Service at 613-842-3600  (Monday - Friday, 8 am - 5:30 pm)
  • Call Transit Information at 613-741-4390 (Monday - Friday, 7 am - 9 pm; Saturdays, 8 am - 9 pm; Sundays, 9 am - 5 pm)


Why do elevators break down?


There are several reasons for this. Some elevators are used more often than others, this can cause wear and tear and increases the odds of them breaking down. Some elevators are older and are more prone to breaking down than the newer ones. Vandalism can also cause elevator service disruptions.


What is being done to ensure elevators are working?


A daily elevator inspection is performed by OC Transpo staff to ensure any malfunction is reported to Regional Elevator as soon as possible for the quickest turn around possible. A lifecycle program to replace aging elevators exists, to replace older elevators that break down with new ones.


How do I know how long an elevator will be out of service?


Depending on the severity of the issue, the availability of required parts or components and the age of some elevators, it may take a little longer in some cases for elevators to be repaired. An estimated date of repair is posted on the OC Transpo's regular and mobile website and through Twitter feeds.

Customers can also register for elevator status alerts, to receive an e-mail or text whenever an elevator is out of service or back in service. To register for alerts go to octranspo1.com/alert-registration.


Can I get notified when an elevator is out of service or back in service?


Yes. Customers can get notified through an e-mail or a text message by registering for elevator status alerts. To register for alerts go to octranspo1.com/alert-registration.

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