Reports and Stats

Annual Performance Reports


A snapshot and scorecard of how transit services were annually planned, operated and managed:

      2014   |   2013   |   2012   |   2011   |   2010  (PDF)

Statistics


Click on the tabs below for the 2014 OC Transpo facts and figures.
 

O-Train

O-Train Trillium Line Facts as of December 31, 2014

Annual Passengers carried 2.1 million
Daily Ridership 10,300
Park & Ride spaces(shared at Greenboro Twy.) 678
Vehicle Capacity 285 passengers
Average service frequency 15 mins

Schedule adherence report — July to December 2016

AM Peak Period (06:00 to 09:00)

Commuter routes*

Route Over 2 min. early Up to 2 min. early On time Late
20 1% 7% 87% 5%
21 0% 0% 95% 5%
22 0% 4% 87% 9%
27 0% 1% 92% 7%
30 0% 2% 90% 8%
31 0% 2% 94% 4%
34 2% 11% 80% 6%
35 1% 8% 87% 5%
37 0% 5% 91% 4%
38 0% 4% 91% 5%
60 0% 4% 60% 37%
61 1% 7% 67% 24%
62 1% 4% 67% 29%
64 1% 2% 65% 32%
65 0% 3% 59% 38%
66 7% 9% 65% 19%
68 1% 5% 68% 27%
69 3% 4% 67% 26%
70 0% 3% 77% 20%
71 3% 6% 69% 22%
72 1% 3% 75% 21%
73 1% 4% 76% 19%
77 2% 11% 65% 22%
221 0% 3% 90% 7%
231 0% 3% 81% 16%
232 1% 4% 76% 19%
261 3% 9% 72% 16%
262 0% 2% 69% 29%
263 5% 8% 68% 19%
283 4% 4% 62% 30%
Overall

1%

5%

77% 17%

Regular routes

Route Over 2 min. early Up to 2 min. early On time Late
1 5% 12% 58% 26%
2 10% 19% 61% 10%
4 3% 14% 67% 16%
5 7% 20% 59% 13%
6 8% 19% 62% 11%
7 8% 14% 56% 22%
8 15% 19% 56% 10%
9 11% 25% 60% 4%
12 11% 13% 61% 15%
14 4% 15% 68% 13%
16 6% 17% 66% 10%
18 10% 31% 56% 3%
24 36% 14% 46% 3%
40 22% 18% 54% 6%
41 12% 17% 66% 5%
43 7% 12% 69% 12%
67 5% 20% 66% 9%
85 11% 16% 52% 21%
86 10% 17% 63% 10%
87 3% 9% 57% 31%
91 8% 11% 58% 24%
92 4% 17% 64% 15%
93 4% 8% 70% 17%
94 17% 19% 51% 13%
96 13% 25% 55% 7%
97 6% 20% 61% 13%
98 9% 24% 60% 7%
99 3% 10% 73% 14%
101 3% 17% 65% 15%
103 8% 16% 63% 14%
104 13% 26% 59% 3%
105 3% 16% 67% 15%
106 5% 27% 61% 7%
111 5% 20% 65% 11%
112 5% 16% 74% 5%
114 5% 20% 62% 12%
116 4% 9% 76% 11%
118 6% 14% 63% 17%
120 6% 18% 74% 2%
121 8% 14% 74% 4%
122 3% 14% 74% 9%
123 1% 4% 92% 4%
124 5% 33% 61% 2%
126 1% 24% 74% 1%
128 4% 17% 72% 6%
129 13% 28% 58% 1%
130 10% 27% 58% 5%
131 3% 21% 72% 4%
132 0% 5% 90% 5%
134 12% 30% 56% 2%
135 6% 14% 75% 5%
136 1% 10% 85% 4%
137 4% 13% 78% 5%
140 1% 9% 88% 2%
144 3% 16% 71% 9%
146 2% 6% 81% 11%
147 3% 25% 69% 3%
148 1% 6% 78% 15%
149 2% 10% 86% 2%
150 3% 10% 77% 11%
151 1% 11% 81% 6%
152 5% 17% 69% 8%
153 1% 28% 69% 1%
154 0% 17% 82% 1%
155 0% 23% 75% 2%
156 4% 24% 68% 3%
157 1% 7% 76% 16%
159 16% 7% 70% 7%
161 1% 15% 79% 5%
164 1% 14% 76% 9%
167 9% 20% 65% 6%
168 1% 3% 65% 31%
170 6% 34% 59% 2%
171 4% 25% 65% 6%
172 2% 12% 71% 15%
173 6% 19% 71% 5%
174 0% 14% 84% 2%
175 1% 25% 72% 2%
176 6% 13% 60% 22%
177 0% 8% 88% 3%
178 10% 36% 51% 3%
180 0% 13% 83% 4%
181 14% 19% 66% 1%
182 3% 21% 68% 8%
186 1% 11% 87% 1%
189 3% 10% 75% 12%
192 7% 11% 75% 7%
193 0% 8% 66% 25%
194 22% 46% 31% 1%
199 8% 41% 45% 5%
Overall 8% 17% 63% 13%

* For commuter routes: Early adherence occurring on the Transitway is not negatively perceived; therefore, any scheduled time by this measure is considered "on time".

Routes renumbered in September 2016: Route 231 became Route 228; Route 232 became Route 222

Peak direction excluded due to high frequency service

octranspo.com


OC Transpo's web site, octranspo.com, was introduced in 1996, was originally targeted at providing transit information to college students. Only a few pages of information were displayed. Much has evolved since then. Today, our web site is a significant tool in providing transit information. Here is a glimpse of activity (as of Dec. 31, 2014) to the web site and also Mobi:

  • Web and Mobi site visits (annual) .................... approx. 5.6 million visits

GTFS Download (General Transit Feed Specification)

Every service change (4 times per year), Scheduling and bus stop data is provided in zipped format to certain developers, including Google. The GTFS data provides the same schedule data that supports OC Transpo’s online travel planner. Please note that by accessing the datasets, you agree to the City of Ottawa’s Terms of Use.

www.octranspo1.com/files/google_transit.zip

Ridership

Annual Ridership Levels (1999 - 2014)

2014 97,100, 000
2013 97,800,000
2012 101,000,000
2011 103,500,000
2010 99,300,000
2009 * 83,177,343
2008 * 93,934,710
2007 95,646,026
2006 91,839,276
2005 89,555,383
2004 88,779,641
2003 87,943,632
2002 86,761,292
2001 84,751,094
2000 80,717,557
1999 74,734,163
* In 2008/2009, there was a transit service disruption due to a strike.

Ridership as of December 31, 2014

Urban Transit Area 466 sq. km
Population served 875,890
Passengers 97.1 million
Average weekday ridership 340,000

Ridership by fare category (%)

Regular Pass 27.5
Express Pass 8.1
Student Regular Pass 11.1
Student Express Pass 0.4
Senior Pass 3.7
Community Pass 3.2
U-Pass 18.1
DayPass 1.7
Cash (incl. O-Train) 4.2
Tickets/E-Purse 20.1
Other 2.0

Passenger revenue by fare category (%)

Regular Pass 26.6
Express Pass 10.7
Student Regular Pass 7.7
Student Express Pass 0.3
Senior Pass 1.8
Community Pass 4.6
U-Pass 11.5
DayPass 1.1
Cash (incl. O-Train) 6.9
Tickets/E-Purse 27.9
Other 1.0

Funding

Funding as of December 31, 2014

Passenger & other revenue $184,000,000
Municipal Contribution $204,000,000
Gas Tax Funding $20,000,000
Total   $408,000,000
 
Capital Expenditures $545,728,000

Expenditures

Expenditures as of December 31, 2014

Operations & maintenance $349,700,000
Provision for reserves $59,000,000
Total   $408,000,000

Service Facts

As of December 31, 2014:

Passenger km 951 million
Service km
(includes extras but not special events)
60.3 million
Vehicle service hours 2.49 million
Average passenger trip length in km 10
Total km of routes 5,500
Number of routes (includes school routes) 145
Employees 2,722
Bus Stops 5,700
Bus stops with map and schedule display boxes 2,300
Bus stops with shelters 1,250
Bus stops with benches 1,560
Video (Telidon) schedule display units 20
Phone Centre calls (annual) 266,000
"560” schedule info calls (annual estimate) 12.5 million
“560560”, iPhone and API (annual estimate) 24.1 million
Web and Mobi site visits (annual) 5.6 million

Active Fleet

Active Bus Fleet as of December 31, 2014

Number of buses in active fleet 930
Average age of buses (years) 6.2
Average life of a bus (years) 15
Litres of diesel fuel used by active fleet per year 40.89 million
Average km a bus travels per year 64,000
Average km a bus travels in its lifetime 817,000
Number of buses with bike racks 540
Number of double-decker buses 74

Garages

Garages as of December 31, 2014:
 

Garage Year
opened
Capacity
(std. buses)
   * Articulated and Double-Decker buses.
Industrial 2010 167 *
St-Laurent North 1987 207
Merivale 1978 215
Pinecrest 1976 193
St. Laurent 1959 275

Routine maintenance functions are carried out at each garage.

Industrial Garage is the first Transit Garage in North America that is LEED Silver Rated Certified (Environmental). All articulated bus joints are serviced at this garage.

The St-Laurent North facility houses the main overhaul shop (engines, transmissions, electrical), the body shop and the HVAC shop (heat ventilation and cooling) for all the OC Transpo fleet.

The Booking department and the administrative offices of Para Transpo are at 925 Belfast Road.

Transitway

Transitway as of December 31, 2014

Weekday passenger volume 240,000
Peak hour one-way passenger volume 10,000
Buses per peak hour one-way through central area 180
Length of Transitway (km) 35.4
Number of stations 57
Bike & Ride locations 49


Park & Ride Spaces

Baseline 276
Canadian Tire Centre 100
Eagleson 1,216
Fallowfield 1,665
Greenboro 678
Jeanne d'Arc 60
Leitrim 292
Millennium 151
Nepean Woods 343
Place d'Orléans 571
Ray Friel 30
Riverview 400
Strandherd 336
Telesat (Blair) 20
Terry Fox 515
Trim 1,094
Total   7,747

On-Time Performance

Service reliability is one of OC Transpo’s key commitments to Council and to our customers. We have set for ourselves what may be the most ambitious on-time performance target for transit anywhere in North America: for every single bus to be on time at every single bus stop, 90% of the time. The emphasis is placed upon not running early, which exposes customers to missing their bus, along with a standard of running no more than 5 minutes late.

On the strength of our investment in GPS technology, we are investing substantial efforts in reworking individual route schedules so that they are more realistic, thus further helping bus operators stay on time.

Below are links to OC Transpo reports of routes with their individual on-time performance during the AM peak on weekdays:

On-Time Performance

If you feel unsafe, press the passenger assistance alarm

Passenger Assistance Alarms

Find them on all double-deckers, articulated buses and the O-Train!

Passenger Assistance Alarms
Clock icon displaying 7 PM. Image text: Safe Stop

Safe Stop

You can ask your driver to let you off anywhere along your route after 7 pm.

Built For Safety

Confederation Line stations and trains have been carefully designed to provide a safe environment.

Built For Safety: Find out more

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