Reports and Stats

Annual Performance Reports

A snapshot and scorecard of how transit services were annually planned, operated and managed:

2014

2013

2012

2011

2010


Facts & Figures

As of December 31:

  2016 2015
Urban Transit Area 480 sq km 480 sq km
Population served 874,275 866,640
Passengers 96.5 million 96.5 million
Average weekday ridership 320,000 330,000

Fares

Ridership by fare category

As of December 31:

  2016 2015
Regular Pass 24.0 26.2
Express Pass 7.8 8
Student Regular Pass 9.7 10.5
Student Express Pass 0.2 0.3
Senior Pass 3.9 3.8
Community Pass 3.2 3.2
U-Pass 26.4 21.1
DayPass 1.6 1.7
Cash (includes O-Train tickets) 3.5 3.9
Tickets/e-Purse 17.3 19.1
Other 2.3 2.2

Passenger revenue by fare category (%)

As of December 31:

  2016 2015
Regular Pass 24.0 25.6
Express Pass 7.8 10.8
Student Regular Pass 9.7 7.4
Student Express Pass 0.2 0.2
Senior Pass 3.9 1.8
Community Pass 3.2 4.7
U-Pass 26.4 13.5
DayPass 1.6 1.1
Cash (includes O-Train tickets) 3.5 6.6
Tickets/e-Purse 17.3 26.8
Other 2.3 1.4

Service facts

As of December 31:

  2016 2015
Passenger km carried 972.4 million 946 million
Passenger km carried (incl. special events and extras) 64.2 million 62 million
Vehicle service hours 2.73 million 2.56 million
Average passenger trip length in km 10 10
Total km of routes 5,800 5,800
Number of routes (incl. school routes) 149 145
Employees 2,722 2,722
Bus stops 5,900 5,724
Bus stops with map and schedule display boxes 2,248 2,257
Bus stops with shelters 1,200 1,250
Bus stops with benches 1,560 1,560
Video schedule display units (Telidon) 16 16
Telephone Centre calls (annual) 215,000 238,000
“560” schedule information calls (annual estimate) 7.5 million 7.2 million
“560560”, iPhone and API (annual estimate) 343.6 million 286.4 million
Annual website visits (incl. Mobi) 5.4 million 6 million

Active fleet

As of December 31:

  2016 2015
Number of buses in active fleet 978 948
Average age of buses (years) 6.8 6.6
Average life of a bus (years) 15 15
Litres of diesel fuel used by active fleet 42.46 million 41.53 million
Average km a bus travels per year 63,162 64,800
Average km a bus travels in its lifetime 947,430 817,000
Number of buses with bike racks 585 540

Garages

Garage Year opened Capacity (standard buses)
St. Laurent 1959 275
Pinecrest 1976 193
Merivale 1978 215
St. Laurent North 1987 207
Industrial 2010 167*
*Double-decker and articulated (accordion) buses

Expenditures

  2016 2015
Operations and maintenance $361,400,000 $368,917,000
Provision for reserves $62,200,000 $62,396,000
Total $423,600,000 $431,313,000

Funding

  2016 2015
Passenger and other revenue $183,400,000 $185,189,000
Municipal contribution $220,000,000 $214,376,000
Gas tax funding $20,200,000 $20,165,000
Federal contribution -- $11,583,000
Total $423,600,000 $431,313,000
  2016 2015
Capital expenditures $579,630,000 $476,697,000

Para Transpo logo Facts & figures

Service Facts

As of December 31:

  2016 2015
Annual Passengers 892,000 897,909
Revenue service hours (dedicated service) 201,500 193,019
Revenue vehicle km (dedicated service) 4,328,000 4,245,398

Employees

  2016 2015
Para Transpo staff (OC Transpo) 164 175
Contractor’s staff (non-dedicated service) 132 108

Active fleet

  2016 2015
Dedicated service 82 82
Non-dedicated service 120 95

Expenditures

  2016 2015
Operations and maintenance $31,239,000 $32,267,000
Provision for reserves $1,811,000 $1,767,000
Total $33,050,000 $34,034,000

Funding

  2016 2015
Passenger revenue $2,410,000 $2,270,000
Municipal contribution $30,640,000 $31,764,000
Total $33,050,000 $34,034,000
  2016 2015
Capital expenditures 10,561,000 $2,851,000

O-Train Trillium Line logo Facts & figures

  2016 2015
Annual passengers carried 3.2 million 2.6 million
Daily ridership 15,100 14,800
Park & Ride spaces (shared at Greenboro Twy.) 765 684
Vehicle capacity 262 passengers 262 passengers
Average service frequency 12 mins 12 mins

Transitway

  2016 2015
Weekday passenger volume 210,000 230,000
Peak hour one-way passenger volume 10,000 10,000
Buses per peak hour one-way through central area 171 173
Length of Transitway (km) 35.4 35.4
Number of stations 57 57
Bike & Ride locations 46 46

Park & Ride spaces

  2016 2015
Baseline 261 261
Canadian Tire Centre 100 100
Eagleson 1,220 1,220
Fallowfield 1,674 1,674
Greenboro 765 684
Innovation 250 --
Jeanne d'Arc 60 60
Leitrim 299 299
Millennium 171 171
Nepean Woods 287 287
Place d'Orléans 778 546
Ray Friel 10 10
Riverview 390 390
Strandherd 333 333
Telesat (Blair) 21 21
Terry Fox 537 537
Trim 1,089 1,111
Total   8,245 7,704

On-time performance

Service reliability is one of OC Transpo’s key commitments to Council and to our customers. We have set for ourselves what may be the most ambitious on-time performance target for transit anywhere in North America: for every single bus to be on time at every single bus stop, 90% of the time. The emphasis is placed upon not running early, which exposes customers to missing their bus, along with a standard of running no more than 5 minutes late.

On the strength of our investment in GPS technology, we are investing substantial efforts in reworking individual route schedules so that they are more realistic, thus further helping bus operators stay on time.

Below are links to OC Transpo reports of routes with their individual on-time performance during the AM peak on weekdays:

On-Time Performance

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