Automated phone System (IVR)

The IVR (Interactive Voice Response) system is a tool that lets you review your booked trips for today or tomorrow without having to speak to Para Transpo staff.

The system also allows you to cancel trips for today or tomorrow at any time of day, even when the Para Transpo office is closed.

The IVR is available to all Para Transpo customers. It is easy to use from any touchtone phone.

To get started, just dial 613-842-3648 and follow the instructions:

  • The system will ask for your Para Transpo identification (registration) number.
  • The system will then ask for your password. Your initial password will be your date of birth (year/month/day).
    For example:
         •  If you were born on May 6, 1945, you would enter 19450506 as your password; or
         •  If you were born on December 31, 1968, you would enter 19681231.

You will be able to change your password after you have logged in using your birthday as a password.

If you forget your password or if you need assistance, please call the Para Transpo office at 613-244-1289.

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Keep your PRESTO card, monthly pass, POP transfer ticket or DayPass at hand and be prepared to show it to fare inspectors on request.

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