Exterior bus announcements

On April 23, 2017 OC Transpo rolled out exterior bus announcements at bus stops and stations. Each bus now announces its route and destination in English and French when it arrives at the station platform or bus stop.

Exterior bus announcements improve boarding for all customers, especially for customers who have vision loss or are blind. Many of these customers cannot see the destination sign of an approaching bus, reducing their ability to identify the correct bus, and to use transit independently and safely. The announcements are also helpful for visitors, seniors, new Canadians, customers with intellectual and learning disabilities and those who are unable to read.

The exterior bus announcements are made from speakers located beside the front door of each bus to help customers locate the vehicle entrance and confirm that they are boarding the correct bus or train, especially at stops and platforms served by multiple routes.

If you notice that the exterior announcements aren’t working properly or are calling out the wrong route or destination, please let us know by filling in a Customer Feedback form or calling us at 613-842-3600 (TTY: 613-741-5280). Please be sure to note the bus route, destination, time of day, etc. so we can identify the bus and correct the problem.

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