FAQ

Frequently Asked Questions : PRESTO on Para

Q:  Why do I have to show proof of payment with my PRESTO card when travelling on Para Transpo?
A:   Para Transpo mini-buses and contracted taxi vehicles do not have PRESTO card readers.  In order
to validate that the PRESTO card is loaded with a monthly pass and to identify if a fare top-up is required, customers are required to show proof of payment which identifies the pass type loaded on the card and the dates in which the monthly pass is valid.

You will have to obtain proof of payment every time they purchase a new monthly pass.


Q:  What type of receipts will Para Transpo accept?
A:   A “query receipt”, which must be requested when loading the card in person at an OC Transpo
Sales and Information Centre or a City of Ottawa Client Service Centre.  You can also print out the “Card Summary Page” from your online PRESTO account, or you can print the “Pass Auto Renew Page” of your online PRESTO account if you subscribe to automatic renewal of your monthly pass.

Please note that when purchasing your monthly pass online, you must first tap your card on a PRESTO card reader, or visit an OC Transpo Sales and Information Centre or a City Client Service Centre to have your card “queried” before the Card Summary Page will be populated with your monthly pass information.

You will have to obtain proof of payment every time they purchase a new monthly pass.


Q:  Where can I obtain proof of payment?
A:
   In person at an OC Transpo Sales and Information Centre or a City of Ottawa Client Service Centre or from your online PRESTO account.  You will be required to obtain proof of payment every time you purchase a new monthly pass.

Please note that when purchasing your monthly pass online, you must first tap your card on a PRESTO card reader, or visit an OC Transpo Sales and Information Centre or a City Client Service Centre to have your card “queried” before the Card Summary Page will be populated with your monthly pass information.


Q:  What type of proof of payment will Para Transpo accept?
A:   A “query receipt”, which must be requested when loading the card in person at an OC Transpo Sales
and Information Centre or a City of Ottawa Client Service Centre.  You can also print out the “Card Summary Page” from your online PRESTO account, or you can print the “Pass Auto Renew Page” of your online PRESTO account if you subscribe to automatic renewal of your monthly pass.

Please note that when purchasing your monthly pass online, you must first tap your card on a PRESTO card reader, or visit an OC Transpo Sales and Information Centre or a City Client Service Centre to have your card “queried” before the Card Summary Page will be populated with your monthly pass information.
You will have to obtain proof of payment every time they purchase a new monthly pass.


Q:  Where can I obtain proof of payment?
A:   In person at an OC Transpo Sales and Information Centre or a City of Ottawa Client Service Centre
or from your online PRESTO account.  You will be required to obtain proof of payment every time you purchase a new monthly pass.

Please note that when purchasing your monthly pass online, you must first tap your card on a PRESTO card reader, or visit an OC Transpo Sales and Information Centre or a City Client Service Centre to have your card “queried” before the Card Summary Page will be populated with your monthly pass information.


Q:  What if I do not use conventional transit?
A:  Your best option is to visit an OC Transpo Sales and Information Centre or a City Client Service
Centre every month to purchase and load your pass and request a “query receipt”.

In early 2015, Para Transpo will be implementing an account based electronic fare payment system for Para Transpo.


Q:  What if I lose my proof of purchase?
A:   You can obtain a “query receipt” at any time from an OC Transpo Sales and Information Centre or
a City of Ottawa Client Service Centre.  You can also re-print a copy of your “Card Summary Page” or your “Pass Auto Renew Page” at any time from your online PRESTO account.

Please note that when purchasing your monthly pass online, you must first tap your card on a PRESTO card reader, or visit an OC Transpo Sales and Information Centre or a City Client Service Centre to have your card “queried” before the Card Summary Page will be populated with your monthly pass information.


Q:  What is Para Transpo doing to offer customers a flexible tool to pay for their trips?
A:   Para Transpo is in the midst of developing an account based electronic fare payment system for
Para Transpo customers that will provide convenient, simple and flexible tools to pay for trips.  The new system will integrate with Para Transpo’s scheduling and reservation software and provide options to purchase monthly passes and to pay per trip.  This system is anticipated to be implemented in early 2015. 


Q:  Why should I get a PRESTO card to use on Para Transpo?
A:   This fare payment option is ideal for customers who regularly purchase a monthly pass and travel
on both Para Transpo and OC Transpo’s conventional transit (buses and O-Train).  This includes companions accompanying Para Transpo clients.


Q:  Will Para Transpo customers be able to obtain a no-fee PRESTO card?
A:   Yes.  Between November 18, 2013 and February 28, 2014, OC Transpo will be distributing no-fee
PRESTO cards to Para Transpo customers who wish to make the switch from paper passes.  Customers can visit one of these OC Transpo Sales and Information Centres, with their Para Transpo registration number, to get a no-fee PRESTO card:

  • Rideau Centre (new location on the third floor near Rideau Street)
  • St-Laurent  Station
  • Lincoln Fields Station
  • Place d’Orléans Station


Q:  Why are Para Transpo operators required to collect my PRESTO card number and name?
A:   Your PRESTO card number and name will be collected for the purposes of administering the use of

PRESTO cards for Para Transpo services, and to verify that your PRESTO card is loaded with a valid monthly pass.  


Q:  What will Para Transpo do with my personal information?
A:   Your personal information will be used to verify that your PRESTO card is loaded with a monthly
pass.  The personal information collected for these purposes will not be used for a new, or unrelated, purpose.


Q:  Who do I contact if I have concerns with the collection of my personal information?
A:   Questions about this collection may be directed by mail to Program Manager, Para Transpo, 925 Belfast Rd., Ottawa ON K1G 0Z4, or by telephone at 613-842-3681  (TTY: 613-244-4833).


Q:  Will photo ID be required to use a PRESTO card on Para Transpo? 
A:   No.

 

Q:  Can I use PRESTO to pay for rural fares?

A:   No.  Monthly passes are not accepted for trips to or from the Para Transpo Rural Zone.  Customers
are required to pay a flat fee, thus they can continue to use cash or tickets to pay their fare.  


Q:  What top–up requirements will be required when using PRESTO on Para Transpo?
A:   A driver will still request a top up from Para Transpo customers who use a PRESTO card loaded with a monthly pass. Trip top-ups are required for customers who travel on Para Transpo and use a Community Pass and for all monthly pass holders, except Express Pass holders, who travel on Para Transpo between 6:30 and 8:59 a.m. on Mondays through Fridays.


Q:  Can I still use a paper monthly pass?
A:   Yes.  Paper monthly passes continue to be available, along with bus tickets.

For more information about PRESTO, visit prestocard.ca

Accessible formats and communications supports are available upon request.

Built For Safety

Confederation Line stations and trains have been carefully designed to provide a safe environment.

Built For Safety: Find out more

Let OC Know

If you feel threatened let OC Transpo know by calling Transecure or submitting an anonymous online report.

Let OC Know: Find out more

How Many Will It Carry?

Each two-car train will be able to accommodate up to 600 passengers — 240 seated and 360 standing.

How Many Will It Carry?: Find out more

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