Use of conventional transit
       
In an effort to make it easier for members of the disabled community to use transit, a new telephone hotline called "Access OC Transpo" has been has been activated  to help customers find out more about accessible services on conventional transit.

Access OC Transpo can be reached at 613-842-3625. 

Trip-Planning assistance

Customers may call with questions about accessible bus routes and stops or for trip-planning assistance. 

The hotline is staffed from 9 a.m. to 5 p.m. weekdays, or customers may leave a message and Transit staff will phone them back as soon as possible.

Low-Floor Buses

Most regular "black" routes use fully-accessible low floor buses and th O-Train is also fully accessible.

However, during rush-hours or due to other circumstances, regular high-floor buses may be assigned to these routes from time-to time. 

Low-Floor trips are identified in Bus Stop Schedules and the Travel Planner.

You can also call 613-560-1000 to confirm that your trip will have a low-floor bus.

With recent additions to the Transit fleet, low-floor buses now make up over 50% of OC Transpo vehicles.

Use of 
OC Transpo conventional transit service does not affect customers’ eligibility to use Para Transpo.

OC Transpo no longer offers free conventional transit service
for customers using a wheelchair, scooter or walker.

Find out more about the Community Transit Pass.