Happy Returns Identification Plan

Happy Returns Identification Plan
Protect your valuables in the event of loss while traveling on the bus ... 

Did you know that only 30% of an estimated 27,000 lost items on OC Transpo buses are claimed each year? The majority of items cannot be returned to customers because Lost & Found cannot identify the owners

HAPPY RETURNS Identification Plan helps customers protect their items in the event of loss on OC Transpo buses. 

For only $10, OC Transpo customers can purchase coded labels and cards which can be placed on bus pass photo ID cards, cell phones, purses, wallets, umbrellas, musical instruments, backpacks etc.

Happy Returns customers are confidentially registered at the Lost & Found office.

When a registered item arrives at the Lost & Found office, the owner will be called immediately.

There is no guarantee that an item belonging to a Happy Returns customer will be returned. However over 75% of lost items are returned to the Lost & Found office, so the chances are high that your item will be returned.

OC Transpo Lost & Found is proudly administered by Heartwood House: au coeur de la vie .






How do I become a Happy Returns member?  

Simply complete the application below and mail it to our office:

Heartwood House
153 Chapel Street, 
Ottawa  ON   K1N 1H5   

Happy Returns Identification Plan
Application Form
 

(in pdf format)

Adobe Reader download

More Information:

OC Transpo Information
613-741-4390

Maureen Moloughney,
Happy Returns Identification Plan
613-563-4011

Heartwood House
613-241-5937

Heartwood House website:
www.heartwoodhouse.ca