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Stats

Annual Performance Reports

A snapshot and scorecard of how transit services were annually planned, operated and managed:

2014

2013

2012

2011

Facts & Figures

As of December 31:

2017 2016
Urban Transit Area 480 km2 480 km2
Population served 887,289 874,275
Passengers 94.4 million 96.5 million
Average weekday ridership 315,000 320,000

Fares

Ridership by fare category (%)

As of December 31:

2017 2016
Regular Pass 30.3 24.0
Youth pass (19 & under) 10.3 9.7
Senior pass 4.0 3.9
Community & Access passes 3.1 3.2
U-Pass 26.3 26.4
DayPass 1.8 1.6
Cash 4.2 3.5
Tickets 5.7 17.3 (incl. e-Purse)
e-Purse 10.6 See "Tickets"
EquiPass 1.1 n/a
Other 2.5 2.3

Passenger revenue by fare category (%)

As of December 31:

2017 2016
Regular Pass 33.3 24.1
Youth pass (19 & under) 7.7 7.7
Senior pass 2.0 1.9
Community & Access passes 4.1 4.8
U-Pass 17.6 17.1
DayPass 1.0 1.0
Cash 6.7 6.2
Tickets 8.8 25.5 (incl. e-Purse)
e-Purse 16.5 See "Tickets"
EquiPass 1.2 n/a
Other 1.2 1.2

Service facts

As of December 31:

2017 2016
Passenger km carried 948.6 million 972.4 million
Service km carried 64.7 million 64.2 million
Vehicle service hours 2.73 million 2.73 million
Average passenger trip length in km 10 10
Total km of routes 5,800 5,800
Number of routes (incl. school routes) 149 149
Employees 2,834 2,722
Bus stops with shelters 1,400 1,202
Bus stops with benches 1,693 1,560
Video schedule display units (Telidon) 16
Telephone Centre calls (annual) 215,000
“560” schedule information calls (annual estimate) 7.5 million
“560560”, iPhone and API (annual estimate) 343.6 million
Annual website visits (incl. Mobi) 5.4 million

Active fleet

As of December 31:

2016 2015
Number of buses in active fleet 978 948
Average age of buses (years) 6.8 6.6
Average life of a bus (years) 15 15
Litres of diesel fuel used by active fleet 42.46 million 41.53 million
Average km a bus travels per year 63,162 64,800
Average km a bus travels in its lifetime 947,430 817,000
Number of buses with bike racks 585 540

Garages

Garage Year opened Capacity (standard buses)
St. Laurent 1959 275
Pinecrest 1976 193
Merivale 1978 215
St. Laurent North 1987 207
Industrial 2010 167*
*Double-decker and articulated (accordion) buses

Expenditures

2016 2015
Operations and maintenance $361,400,000 $368,917,000
Provision for reserves $62,200,000 $62,396,000
Total $423,600,000 $431,313,000

Funding

2016 2015
Passenger and other revenue $183,400,000 $185,189,000
Municipal contribution $220,000,000 $214,376,000
Gas tax funding $20,200,000 $20,165,000
Federal contribution $11,583,000
Total $423,600,000 $431,313,000
2016 2015
Capital expenditures $579,630,000 $476,697,000

Para Transpo logo

Facts & figures

Service Facts

As of December 31:

2017 2016
Annual Passengers 842,014 892,000
Revenue service hours (dedicated service) 194,174 201,500
Revenue vehicle km (dedicated service) 3,778,875 4,328,000

Employees

2017 2016
Para Transpo staff (OC Transpo) 208 164

Active fleet

2017 2016
Dedicated service 82 82
Non-dedicated service (sedans and accessible vans) 120 120

Expenditures

2016 2015
Operations and maintenance $31,239,000 $32,267,000
Provision for reserves $1,811,000 $1,767,000
Total $33,050,000 $34,034,000

Funding

2016 2015
Passenger revenue $2,410,000 $2,270,000
Municipal contribution $30,640,000 $31,764,000
Total $33,050,000 $34,034,000
2016 2015
Capital expenditures 10,561,000 $2,851,000

O-Train (Line 2)

Facts & figures

2017 2016
Annual passengers carried 3.0 million 3.2 million
Daily ridership 14,400 15,100
Vehicle capacity 262 passengers 262 passengers
Average service frequency 12 minutes 12 minutes

Transitway

2017 2016
Weekday passenger volume 200,000 210,000
Peak hour one-way passenger volume 9,000 10,000
Buses per peak hour one-way through central area 168 171
Length of Transitway (km) 28.1 35.4
Number of stations 58 57
Bike & Ride locations 46

Transitway Park & Ride spaces

2017 2016
Baseline 261 261
Canadian Tire Centre 100 100
Eagleson 1,200 1,220
Fallowfield 1,678 1,674
Greenboro 766 765
Innovation 254
Jeanne d’Arc 60 60
Leitrim 299 299
Millennium 171 171
Nepean Woods 287 287
Place d’Orléans 778 778
Ray Friel 10 10
Riverview 390 390
Strandherd 408 333
Telesat (Blair) 21 21
Terry Fox 537 537
Trim 1,067 1,089
Total 8,307 7,995

Rural Park & Ride spaces

2017
Carp 156
Richmond 36
Munster Hamlet 30
Vars 200
Carlsbad Springs 15
Navan 18
Notre-Dame-des-Champs 30
Cumberland Village 70
Sarsfield 38
Manotick 62

On-time performance

Service reliability is one of OC Transpo’s key commitments to Council and to our customers. We have set for ourselves what may be the most ambitious on-time performance target for transit anywhere in North America: for every single bus to be on time at every single bus stop, 90% of the time. The emphasis is placed upon not running early, which exposes customers to missing their bus, along with a standard of running no more than 5 minutes late.

On the strength of our investment in GPS technology, we are investing substantial efforts in reworking individual route schedules so that they are more realistic, thus further helping bus operators stay on time.

Below are links to OC Transpo reports of routes with their individual on-time performance during the morning peak period on weekdays: