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Ticket machines

Customers using a ticket machine at Bayview Station.

  • Simple and intuitive interface with on-screen instructions
  • Bilingual (English and French) instructions and commands
  • Video chat with a Customer Service Representative who will guide you through the process and answer fare-related questions
  • Clear audio and video interface
  • Braille and raised text identifies function keys and machine components
  • Controls are at accessible height
  • Simple and intuitive interface with on-screen instructions
  • Bilingual (English and French) instructions and commands
  • Video chat with a Customer Service Representative who will guide you through the process and answer fare-related questions
  • Clear audio and video interface
  • Braille and raised text identifies function keys and machine components
  • Controls are at accessible height

Ticket machine locations

All O-Train stations have ticket machines. When entering an O-Train station, ticket machines are located nearby the fare gates and outside of the fare-paid zone.

A ticket machine is also available at the Ottawa International Airport (YOW). Look for the ticket machine at the south end of the Arrivals terminal.

View YOW ticket machine on map

Fares from ticket machines

You can pay with cash, debit, or credit. Ticket machines cannot accept $100-bills or Presto e-Purse payments.

Multiple fare payment options are available at ticket machines:

Presto services on ticket machines

The Customer Service Centre (CSC) located in the Rideau Centre opens June 29 with temporarly reduced hours:

Monday to Saturday 11 am to 7 pm, 
and Sundays 11 am to 6 pm. 

All other CSCs remain closed until further notice.

At a ticket machine, you can only buy a new Presto card and add funds to your Presto card.

Some Presto services are not available at a ticket machine. Some Presto services are not available at a ticket machine. To use the Presto services listed below, go to prestocard.ca or visit a Customer Service Centre as indicated.

Where to access Presto services not available at ticket machines
Online at prestocard.ca
  • Register your Presto card
  • Hotlist (block) your Presto card if it is lost or stolen
  • Transfer your balance to a new card if it is lost or stolen
  • Clear your overdraft fees
  • Set up Autoload or Auto Renew
  • Get your Presto usage report for tax purposes
OC Transpo
Customer Service Centre
  • Set a Senior, Youth, or EquiPass discount on a Presto card

Video-chat with a Customer Service Representative

Customer Service Representative speaking with a customer through video chat on a ticket machine.

Touch the We're here to help button button on the screen to launch video chat. Video-chat help lets you speak with an OC Transpo Customer Service agent. The agent can help:

  • Guide you through your fare purchase
  • Get you through the fare gates if you have valid fare that isn’t machine-readable
  • Answer all your fare-related questions

Using audio support to access video-chat

Plug your headphones into the audio jack. You will find the jack below the bottom left corner of the touch screen. The jack is labelled "AUDIO" in raised text and Braille.

Follow the audio prompts. Use the payment PIN pad to control the ticket machine. You will find the PIN pad indented into the far right of the machine.