- Due to COVID-19, the steps for renewing your EquiPass have changed.
- If your eligibility for the Equi Pass discount expired between February 1 and July 31, 2020, and you have not already renewed your discount, your discount will be automatically renewed to August 15, 2020.
- Due to processing times, you must re-apply for your discount eligibility by Monday, June 15, 2020.
- EquiPass is for persons who are below the low-income threshold.
Transit fares discounts for eligible people on a low income. Single-ride option and monthly pass available.
About the EquiPass
- Reduced monthly pass or per-ride fare
- For persons who are below the low-income threshold
- The EquiPass monthly pass is about half the cost of an Adult pass ($58.25)
- The EquiPass single-ride fare is half the cost of a regular fare ($1.75)
- Only on Presto or ParaPay. The Presto card is free for people who qualify for this program.
The Customer Service Centre (CSC) located in the Rideau Centre opens June 29 with temporarly reduced hours:
- Monday to Saturday 11 am to 7 pm,
- and Sundays 11 am to 6 pm.
All other CSCs remain closed at this time.
The EquiPass is available to people who have a family income below the low income threshold. The threshold is set by the Government of Canada and is subject to change. In 2020, the 2018 threshold is used to determine eligibility. It has been set at:
|Family Size||Annual Net Income|
|7 person or more||$56,331|
Your income is based on the Canada Revenue Agency Notice of Assessment (NOA). To find out if you qualify, look at the NOA for your income taxes.
If you don’t have a Notice of Assessment, other documentation can be included in your application instead. For example, if you’re a newcomer to Canada or have never filed income tax, you can still apply for an EquiPass.
You should not apply for an EquiPass if:
- You receive Ontario Disability Support Program (ODSP) benefits or are 65 or older—the Community pass and Senior pass cost less than the EquiPass.
- You receive transportation benefits from Social Services (including Ontario Works)—you can apply for an EquiPass when those benefits have been completed.
- You already receive a U-Pass or a School Board-issued pass—you can apply for an EquiPass for months when you aren’t in school full-time.
Three Steps to Get an EquiPass
Step 1 - Apply
Application forms must be filled out and submitted for processing. You can get an EquiPass application form:
- Online application form download
- By mail – contact us to request a copy
- In person at various locations across Ottawa:
- OC Transpo Customer Service Centres
- City of Ottawa Client Service Centres
- City of Ottawa Libraries
- City of Ottawa Community and Social Support Centres
- Community Health and Resource Centres
You can only submit your application:
- In person at an OC Transpo Customer Service Centre, City of Ottawa Client Service Centre or Community and Social Support Centre
- By mail to:
Attn: EquiPass Applications
925 Belfast Road
Ottawa, ON K1G 0Z4
You’ll receive a letter advising you of the status of your application within approximately 30 business days of submitting.
Step 2 - Set Your Discount
Bring your approval letter to any OC Transpo Customer Service Centre.
A Customer Service Representative will set the EquiPass discount on a registered Presto card. If you don’t already have a Presto card, you can get one for free with qualification for this program.
The EquiPass is not transferable and can only be used by the approved customer.
Step 3 - Buy
Purchase your EquiPass:
- Online at prestocard.ca, or by phone at 1-877-378-6123 (TTY 7-1-1)
- In person at an OC Transpo Customer Service Centre, or select City of Ottawa Client Service Centres
- For Para Transpo customers, using ParaPay
You can also set up an AutoRenew contract, where your EquiPass will load automatically each month. More information on AutoRenew is available on prestocard.ca. Keep in mind that your AutoRenew contract will automatically cancel when your EquiPass discount expires.
Things to Remember
- Your EquiPass discount will have an expiry date, which will be listed in the approval letter. You can also check the date online on your Presto account, or in person at an OC Transpo Customer Service Centre.
- You’ll need to reapply for the EquiPass before it expires in order to continue using it.
- There may be extended approval times at the launch of the program, depending on the number of applications received.
- OC Transpo will ensure that all customers who qualify receive their discount based on the date the application is received.
- If you haven’t heard within 30 business days of applying for the EquiPass, you can check on the status of your application by emailing OC Transpo at Equipass@ottawa.ca, or by contacting Customer Service.