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Image - Returning to the office? We’ll take you there
Services news

Returning to the office? We’ll take you there

Whether you’ve commuted with us in the past or you’re new to transit, we have affordable and flexible options for travelling to your office and back, any day of the week. Together, OC Transpo and STO provide service to all major Government of Canada workplaces, with fare options to suit the needs of every customer.  

Our teams are closely monitoring ridership demand and trends as federal government workers return to the workplace. We have capacity for returning commuters and we are prepared to make changes to service where there is a need.

Here are resources to make your trip back to the office as smooth as possible.

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Image - Customer Service live text now available for Para Transpo customers!
Services newsAccessibility news

Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

  • Find out the estimated arrival time of your Para Transpo vehicle
  • Make a direct cancellation for an upcoming trip
  • Ask general questions about Para Transpo service

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

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Image - Free Wi-Fi is now available at St-Laurent Station
Services news

Free Wi-Fi is now available at St-Laurent Station

Free, unlimited Wi-Fi is now available at St-Laurent Station! You won’t have to miss a message or use your data again.

Connection couldn’t be simpler:

  • Select the #TELUS Wi-Fi network on your device.
  • Accept the Terms of Use.
  • Enjoy the complimentary Wi-Fi while waiting for your train to arrive.

Wi-Fi will be coming to other O-Train stations in the future!

So stay tuned for more details!

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Image - We’re here to take you there!
Services news

We’re here to take you there!

At OC Transpo, we’re here to take you there, conveniently, affordably, sustainably, and with care.

Whether you’re a new or returning customer, find your reason to make transit a part of your routine.

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Image - Virtual Line - OC Transpo service without waiting in line
Services newsAccessibility news

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

  • Book an appointment for as soon as the next day and as far away as two weeks.
  • Join the line right away and speak to a Customer Service Representative within 15 minutes.
  • Check in with your mobile device or on-site kiosk.
  • Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

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Image - New ticket machines available
Fares newsServices news

New ticket machines available

We’ve made 19 additional ticket machines available to customers across the Southeast Transitway and at select stations across the city.

While all existing forms of payment remain available, these additional ticket machines provide more flexibility in buying and loading a Presto card, and connecting with our Customer Service team via video chat.

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Image - An even better Para Transpo is here.
Services newsAccessibility news

An even better Para Transpo is here.

OC Transpo introduces My Para Transpo!

This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:

  • Book and cancel trips.
  • Track your vehicle before it arrives.
  • Use from your computer, phone, or tablet on Windows, Mac, IOS, or Android.

Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000 or TTY 613-244-4833.

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Image - Stage 2 : Transitway closure (Pinecrest Station to Bayshore Station)
Services news

Stage 2 : Transitway closure (Pinecrest Station to Bayshore Station)

On Sunday, April 24 at 3:00 am, the Transitway from Pinecrest Station to Bayshore Station will permanently close to assist in the continued construction of Stage 2. Routes: 61, 62, 63, 64, 66, 252, 256, 257, 258, 261, 262, 263, 264, 265, 267, 268, 283, 303, 404, 406, 454, 658, 660, 669, and 691 will be impacted.

Pinecrest and Bayshore Stations will remain open.

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Image - Stage 2: Stop adjustments at Blair Station
Services news

Stage 2: Stop adjustments at Blair Station

On Sunday, April 24 at 3:00 am, Blair Station stop E will close permanently to assist in the continued construction of Stage 2. Impacted routes will instead service a relocated stop D.

The Transitway between Blair Station and R.R. 174 will also be closed permanently. Routes: 21, 28, 30, 32, 33, 34, 35, 38, 39, N39, 221, 231, 232, 234, 236, 237, 302 will be impacted.

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Image - New way to pay at Line 1 stations
Services news

New way to pay at Line 1 stations

You can now tap to pay with your credit card and smartphone mobile wallet at specially marked white fare gates of all O-Train Line 1 stations. Only single-ride Adult fares will be charged at these gates during the trial period, and no transfer will be issued.

Tap to pay with:

  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay

We invite everyone to give it a try!

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Image - Improving transit accessibility with Canada Video Relay Service
Services newsAccessibility news

Improving transit accessibility with Canada Video Relay Service

We have improved service for people who are Deaf, hard of hearing, or speech-impaired by providing another way to connect with OC Transpo.

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Image - 613-560-5000 – One number for all services
Services news

613-560-5000 – One number for all services

OC Transpo is streamlining all calls to one easy-to-remember phone number.

There is a new way to call OC Transpo. Call 613-560-5000!

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