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Image - Hand sanitizer dispensers are being installed in all Line 1 stations
Line 1 newsCOVID-19 news

Hand sanitizer dispensers are being installed in all Line 1 stations

April 22

Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.

Image - Doors closest to Line 1 operator cabs are temporarily closing
Line 1 newsCOVID-19 news

Doors closest to Line 1 operator cabs are temporarily closing

March 19

Following the successful implementation of rear door boarding on conventional buses due to the COVID-19 pandemic, starting today, we are implementing a similar solution for all Line 1 trains.

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Image - Rear-door boarding on all buses
COVID-19 news

Rear-door boarding on all buses

March 16

For the health and safety of our operators and customers, you are asked to board and exit using the back doors only. Customers with accessibility needs may still use the front doors. Please do not approach the operator. Customers who normally pay with cash will not be able to pay.

This measure will allow us to keep our service running during the COVID-19 pandemic.

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Image - OC Transpo Customer Service Centres Closing
Services newsCOVID-19 news

OC Transpo Customer Service Centres Closing

March 17

OC Transpo’s Customer Service Centres are being temporarily closed for employee and customer safety due to COVID-19.

Customers can use these alternatives:

  • prestocard.ca
  • Ticket machines at O-Train stations
  • Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations (depending on store hours)

Read More about OC Transpo Customer Service Centres Closing

Heartwood House logo with image text Lost and found
COVID-19 news

Changes to Heartwood House hours and operations

March 26

Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:

  • New office hours: Monday to Friday 9 am to 2 pm. Calls will only be accepted during these hours.
  • The public is no longer allowed to visit the office. You can pick up urgently needed items (wallet, purse, work device and medication) by appointment. To book a time:
  • All other items will be held in storage until it is safe to resume normal operations. In the meantime, you can call to have your name placed on your item.
S1 service symbol
Line 1 newsCOVID-19 news

Revised S1 service

As the situation evolves, we are closely monitoring our ridership numbers and actions being taken by other Canadian and international transit agencies. In response to ridership numbers, starting on Tuesday, we will end daily S1 service and redeploy those buses to support routes in the rest of the transit network. S1 service can be redeployed, should circumstances warrant.

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