Clearing your Browser’s Cache and Cookies

Many internet browser-related problems can be fixed simply by clearing your CACHE and/or your COOKIES.

Getting started...

Your web browser's "Cache" is a place where information is stored which helps webpages load faster.

  • Clear your Cache to fix pages that hang, freeze, don't finish loading, or contain old content, and online applications that don't respond.

"Cookies" are small pieces of information stored on your computer which save web site customization.

  • Clear your Cookies to fix sign-in problems such as not being able to sign-in, not being able to stay signed-in, etc.  Keep in mind - clearing your cookies will delete ALL web site information stored in your browser such as passwords, sign-in information, site-specific preferences, etc.

To find out how to clear your cache and cookies,
select your Internet Browser:

       Google Chrome   |   Internet Explorer (IE)   |   Safari   |   Firefox

Google Chrome internet browser iconGoogle Chrome

  1. Select the Tools icon  Google Chrome tools icon | Settings.
  2. Click Settings.
  3. Click Show advance settings.
  4. Under "Privacy," click Clear browsing data.
  5. Select the following checkboxes:
        • Empty the cache
        • Delete cookies and other site and plug-in data
  6. Click Clear browsing data.
  7. Close and restart your browser.


Internet Explorer browser iconInternet Explorer (IE)

  1. Select Tools | Internet Options.
  2. Under "Browsing history," click Delete.
  3. Select the following checkboxes:
        • Temporary Internet files and web site files
        • Cookies and web site data
  4. Click Delete.
  5. Click OK.
  6. Close and restart your browser.


Safari internet browser iconSafari

  1. Select the Safari/Edit icon  Safari edit icon | Reset Safari.
  2. Select the following checkboxes:
        • Clear history
        • Remove all web site data
  3. Click Reset.
  4. Close and restart your browser.


Firefox Internet Browser iconFirefox

  1. Select the Tools icon  Firefox tools icon | History.
  2. Click Clear Recent History.
  3. In the "Time range to clear" drop-down menu, select Everything.
  4. Next to "Details," click the down arrow Firefox down arrow icon.
  5. Select the following checkboxes:
        • Cookies
        • Cache
        • Active Logins
  6. Click Clear Now.
  7. Close and restart your browser.


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