Contact Us

Transit Information

613-741-4390

Text telephone (TTY) Line for persons with hearing loss or for persons with speech or language impairments:  613-741-5280

Interpretation Line for languages other than English or French: 613-741-4390


  • Trip planning assistance
  • Travel, fare and general info
  • Detours

Hours of operation

Monday – Friday 7 am – 9 pm
Saturday 8 am – 9 pm
Sunday 9 am – 5 pm
Holiday hours of operation

For printed information (maps, brochures, timetables), please complete our Request Information form.

Key Contacts

For hours and more contact info: Phone number
Transit Information 613-741-4390
TTY: 613-741-5280
Transit Law

613-741-2478
TTY: 613-842-3699

Report an incident online

Customer Service Centres  
Customer Relations*

613-842-3600

Customer Feedback Form

Accessible Transit 613-842-3625
TTY: 613-741-5280
Lost & Found
Heartwood House
613-563-4011
Website Feedback  
Media Relations 613-580-2450
Ads in buses
Pattison Outdoor Advertising
613-221-3600
Ads in bus shelters
Clear Channel
613-248-8447

Your call may be recorded for quality assurance and training purposes.

*We are updating our system used to track and manage customer client feedback. During this time, you may experience delays or interruptions in service.  We appreciate your patience, and look forward to serving you better.

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Customers queuing at a Customer Service CentreCustomer Service Centres

Rideau Centre   |    Lincoln Fields, Place d’Orléans & St-Laurent


Rideau

Rideau Centre, 3rd floor (corner of Rideau Street and Colonel By)


Hours of operation

Monday – Friday 8:30 am – 9 pm
Saturday * 9:30 am – 7 pm
Sunday * 11 am – 6 pm
Holiday hours of operation
Third floor of the Rideau Centre Layout

Lincoln Fields, Place d’Orléans & St-Laurent

Conveniently located at these major Transitway stations (view the station layouts below):
Lincoln Fields    |    Place d'Orléans    |    St-Laurent

Hours of operation

Monday – Friday 7 am – 6 pm
Saturday Closed with exceptions*
Sunday Closed
Holiday hours of operation

* For your convenience,  the Customer Service Centres at Lincoln Fields, Place d’Orléans and St-Laurent will be open on the following Saturdays, from 11 am to 5 pm: January 28, February 25, April 1 & 29, May 27, July 29, September 2 & 30, October 28, December 2 & 30.

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Customer Relations


OC Transpo Customer Relations
925 Belfast Rd.
Ottawa ON  K1G 0Z4

Fax: 613-842-3653

Interpretation line (for languages other than English or French): 613-741-4390

Hours of operation

Monday – Friday 8 am – 5:30 pm
Holiday hours of operation

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Accessible Transit


For information on the Accessible services that OC Transpo offers, please contact:

Access OC Hotline

613-842-3625
accessibility@octranspo.com


Text telephone (TTY) for persons with hearing loss or for persons with speech or language impairments is available at 613-741-5280.

Customer Service
c/o Kathy Riley
OC Transpo Accessible Transit Specialist
925 Belfast Rd., Ottawa  ON  K1G 0Z4

Hours of operation

Monday – Friday 9 am – 5 pm

Feedback on accessible services

We welcome your feedback about how OC Transpo's programs and services are delivered to persons with disabilities because it may help us identify areas that need improvement. 

There are a number of ways to provide feedback or to receive more information on accessible services:

  • Call: Kathy Riley, OC Transpo Accessible Transit Specialist at 613-842-3636, ext. 52873
  • Complete the online Customer Relations Feedback Form — Just select the appropriate 'Service Category' from the drop-down list on the form and provide as many details as possible so that we can investigate your concerns fully.
  • Call our hotline: 613-842-3600 or TTY: 613-741-5280
  • E-mail us: accessibility@octranspo.com
  • Write to us: Customer Service 925 Belfast Rd., Ottawa  ON  K1G 0Z4
  • Visit us in person at any OC Transpo Customer Service Centre

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Website feedback/comments


If you spot errors or glitches on our website or if you would like to suggest improvements, please fill in our Customer Relations Form. Pick 'Website Information' as the service category and give us as many details as possible so that we can investigate your concerns fully.

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