Lost and Found
OC Transpo Lost & Found is managed by
Heartwood House: au coeur de la vie
Heartwood House is located at 404 McArthur Avenue and served by Route 14
Lost an item?
If you have lost an item, please contact Lost & Found by calling 613-563-4011 after 11 am on the day after your loss.
If you lost an item today and retrieving it is an emergency, please call our Information Centre at 613-741-4390 (Open weekdays from 7 am to 9 pm, Saturday from 8 am to 9 pm, and Sunday from 9 am to 5 pm). If you lost an item on a previous day, contact Lost & Found.
Found an item?
If you found someone else's bus pass you can drop it into any Canada Post mail box and it will be returned to OC Transpo.
Hours of Operation
For Holiday hours of operation, please contact Heartwood House.
More Info ...
FAQ - Frequently asked questions about Lost & Found items,
such as "How long are items kept?"
- Information on Happy Returns labels
In the spring and fall each year, Heartwood House hosts the
OC Transpo Unclaimed Items Sale.
For more information about 'Lost & Found', please contact:
404 McArthur Avenue
Your music may be your neighbour's noise - please consider others.
Be ready for fare inspection
Aboard double-deckers, articulated buses and the O-Train, and on the O-Train platform
Keep your PRESTO card, monthly pass, POP transfer ticket or DayPass at hand and be prepared to show it to fare inspectors on request.
Let OC Know
If you feel harrassed let OC Transpo know by calling Transecure or submitting an anonymous online report.