MyTransitOfficial iPhone App

Featuring live updates, interactive maps, favourite routes and stops.

Available on the iPhone App Store

Official OC Transpo iPhone App

v2.1 Features

  • 1) Push Notifications

    For Favourite routes, subscribe to receive push notifications regarding Live Updates by type of update (i.e. cancellation, detour, etc), with separate messages for each route affected.

  • 2) Reminders

    Create a timed reminder for a given route + stop combination to be notified a certain number of minutes before the departure of a bus.

  • 3) Smart Favourites

    Live Updates can be accessed from Favourite and Stop screens by tapping on the alert icon for a route on these screens.

  • 4) Refresh

    A refresh button has been added to allow the user to request app to poll for update to GPS time on the Stop and Favourite screens.

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  • 5) Additional Trip Information

    Rack n Roll - See which buses include a bike rack in the header on the Trip screen.

  • 6) Bug fixes and Enhancements

    • Performance enhancements on the Stop screen.
    • The Schedule screen shows only a specific day's stop times, and includes a control to change the date.
    • Search Refinement - Priority in relevance is now given to the stop number (#) if the user enters a 4 digit number.
    • Live Updates bug fixed
  • 7) Twitter feed in Info section

    Stay up to date with OC Transpo news on Twitter right in the app, by navigating to the More screen.

Tips for Use

Favourites Screen

  1. Add a route and stop to your Favourites by tapping on the star next to a specific stop
  2. Choose bus stop/route combinations and immediately see live schedule data (marked in green)
  3. Tapping on the route takes you to the related Stop screen
  4. Tapping on the scheduled time takes you to the related Trip screen
  5. Remove your Favourites using the Edit button, or by tapping the yellow star on the Stop screen

Smart Favourites

  1. Live Updates can be accessed from Favourite and Stop screens by tapping on the alert icon for a route on these screens.

Map Screen

  1. Pan and zoom to see every bus stop in the city
  2. Search for stop names, stop numbers, addresses, and points of interest
  3. To find an intersection, search with any of the following combinations of street names: e.g. Bank and Gladstone, Bank & Gladstone, Bank Gladstone, Bank / Gladstone
  4. Tap on the location indicator to have the map follow your location as you move
  5. Tap on a stop to go to the related Stop screen
  6. Tap the star next to a route to add it to your Favourites

Routes Screen

  1. Search through the list of every route using the route number or name
  2. Tap on a route to go to the related Trip screen (see the next time this route is coming near your location)

Stop Screen

  1. See all buses scheduled to arrive at this stop in the next 4 hours, sorted by next-to-arrive
  2. Choose bus stop/route combinations and immediately see live schedule data (marked in green)
  3. All Transitway platforms are grouped together, so you don't need to know which platform your bus is coming to
  4. Tap on the star to add or remove an item from your Favourites
  5. Tap on a route to go to the related Schedule screen
  6. Tap on the scheduled time to go to the related Trip screen
  7. Tap the refresh button on the Stop and Favourite screens to update real-time arrivals.

Trip Screen

  1. See all the stops and stop times for a given trip
  2. See the predicted location of the bus based on live GPS information
  3. Tap on a stop to go to the related Stop screen
  4. Tap on the Direction button to see the next time the route is coming near your location in the other direction
  5. See which buses include a bike rack in the header on the Trip screen.

Schedule Screen

  1. See all the scheduled stop times for a route at a stop on Weekdays, Saturday, and Sunday

Live Updates

  1. Access Live Updates from the Info screen
  2. View updates by Date, Category (e.g. Cancellations, Detours, General Service Changes) or Route

Push Notifications

  1. For Favourite routes, choose to subscribe to receive push notifications regarding Live Updates on your phone. Select the type of update to receive notifications about (i.e. cancellation, detour, etc), with separate messages for each route affected.

    User management for push notifications is found as a global setting in Settings as “On/Off” for each type of update. The same categories are available for notifications as with SMS alerts:

    1. General Messages
    2. General Service Changes
    3. Route Service Changes
    4. Cancelled Trips
    5. Detours
    6. Elevators

    While in the app, you will see the notifications in a pop-up screen. If not using the app, a notification will show up on your iPhone’s notifications screen (grey pull-down screen). When you tap the notification on that screen, the app opens for you to navigate to find more details, plan your route, etc.

Reminders

  1. Create a timed reminder for a given route + stop combination.

    From the Favourites screen, Stop screen or Schedule screen, set a reminder to be notified a chosen number of minutes before the departure of a bus. Set the reminder by long tapping on the specific trip you will be taking. A pop-up window will appear, allowing you to manage the timing for the reminder from a selection of times between 5 and 60 minutes. This value is remembered on a per-stop basis. 

    The reminder is indicated in the app by a grey triangle in the top right corner of the bus for which you’ve set the reminder on. A local notification is triggered at the specified time.

    To cancel a reminder, navigate to the Settings in the Info section and tap "Clear all reminders" in the settings for Reminders.

Twitter

  1. 1. Stay up to date with OC Transpo news on Twitter right in the app, by navigating to the More screen.

Feedback

  1. Send feedback on the app directly from the Info screen

FAQ’s - v2.1

What features are available on MyTransit - OC Transpo?

OC Transpo’s mobile app offers a variety of features including Map (GPS), Favourites, Live Updates, Routes, and information about Fares.

Do I need a data plan to use this app?

While having a data plan is not essential to using the app, it is preferred. Users without a data plan can use the app by connecting to a Wi-Fi network. Since the app provides the most benefit for users on the go, a data plan is recommended.

How do I use the Map function?

The Map screen will help you find a stop or route nearest your current location using GPS data. The results can be viewed on an interactive, easy to use map. Pan and zoom to see stops all across the city of Ottawa.

How do I use the Routes function?

The Routes screen allows you to search by route name or number. Select a specific route, and view all the stops in order on the Trip screen. Change the direction of the route by clicking on “Direction” in the top right corner. Tap on a specific stop to view GPS-updated arrival times.

How do I Favourite a route and stop?

Add a route and stop combination to your Favourites in two ways. On the Map screen of the app, click on the star next to the route you want to Favourite. The star turns yellow once it has been successfully added to your Favourites.

You can also add to your Favourites via the Routes screen. Select a route and the Trip screen will open, showing you all the stops on that route. Tap a stop to see the next arrival times for your route, and choose your Favourite by tapping on the star.

Once you have added a route and stop combination to your Favourites, view the arrival times instantly on the Favourites screen.

Can I remove routes and/or stops from my Favourites?

To remove routes and/or stops from your Favourites, click the "Edit" button in the top right hand corner of the screen, and then select the red circle icon next to the item you wish to remove. When you have removed all of the desired routes and/or stops from your Favourites, select "Done".

You can also remove a Favourite by tapping on the yellow Favourites star when in the Map or Routes screens. The star will turn grey once it has been removed from your Favourites.

How can I submit feedback for this app?

On the Info screen of the mobile app, you will find a Feedback tab that will open onto an email feedback form. We look forward to receiving your comments!

How do I change the language of the app?

To change the language of your app, you will need to change your iPhone settings. From your iPhone home screen, select Settings>General>International> and then select the desired language. Remember, the app is only available in English and French.

What is the difference between this app and other local transit-related apps I have seen?

MyTransit is the official OC Transpo mobile app. It is the first transit app in Canada to incorporate live data. Other apps use scheduled or static data only, have been created by external developers and are not associated with OC Transpo. We do not provide support for these apps and cannot guarantee their accuracy and performance.

How do I use the Near Me function?

The Near Me function will help you find a stop or route nearest your current location using GPS data. The results can be viewed on an interactive, easy to use map or in list form. To switch back and forth between the map and the list, select the list button in the top right hand corner.

How do I use the Search function?

The Search function allows you to search both Stops and Routes. If you are searching for a stop near an intersection, type in the street followed by a space and then the cross street. For example, if you were interested in finding a stop near Bank and Slater, you would search "Bank Slater". Users can also search by route or stop numbers by simply entering the appropriate number.

How real-time is "real-time"? Is the data updated continuously or is there some sort of delay?

Under normal operation, the GPS data is sent from the buses to the server every 30 seconds using cellular technology. The cellular technology may present gaps in connectivity as vehicles move. It is OC Transpo’s experience, based on more than ten years of GPS usage, that about 5% of the time - due to a multitude of reasons such as equipment defects, latency and network coverage - we don’t have the exact position of the buses. Although reasonable efforts have been made in providing this service, we cannot guarantee the data feed’s accuracy or completeness. The City of Ottawa and OC Transpo cannot be held liable for any issues stemming from the use of the MyTransit - OC Transpo app.

Is real-time information available at all stops along the route?

Real-time monitoring of vehicle location does not begin until after a bus has started its trip. Departure times at the first stop on a trip are never adjusted by GPS-data. If a trip is delayed at the start, the predicted arrival time at stops along the route will not be adjusted until after the bus begins the trip.

Does the app need any modifications?

The app development process is an iterative one and we are relying on transit riders to provide feedback and suggestions that will inevitably result in changes or improvements in future releases. App users can provide feedback about the app through the feedback tab on the More screen.

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