TRANSECURE - Outstanding Call of the Month

Mahmoud receives TRANSECURE Outstanding Call of the Month Award for February

Please join Transit, Police, Fire, and Ottawa Paramedics in congratulating and thanking our TRANSECURE Employees of the Month for their quick response and concern for others.

2017

Jan  |  Feb  |  Mar  |  Apr  |  May  |  June  |  July  |  Aug  |  Sept  |  Oct  |  Nov  |  Dec 


January

 

Outstanding Call Winners — Bus Operators Allan & Nitin

It was late morning on January 26th when an off duty bus operator Allan noticed an elderly male on board the same bus, gasp for air before collapsing to the floor. Once notified of the incident, the operator of the bus Nitin immediately placed a call in to the Transit Operations Control Centre for further assistance as the two calmly assessed the situation. Suddenly, a doctor who was on board came forward and began to perform chest compressions as they awaited the arrival of paramedics.

A Transit Supervisor who was in the vicinity and had heard the call rushed on board, and upon seeing the man’s poor condition, ran to his vehicle to get a defibrillator. At this time, a Transit Special Constable arrived, and together, they performed CPR and applied the defibrillator pads on the man until paramedics arrived and took over. The man was transported to the Ottawa Heart Institute where he regained movement and breathing, and received further treatment.

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February

 

Outstanding Call Winner — Operator Mahmoud

It was the evening of February 5, 2017 when operator Mahmoud called in to the Transit Operations Control Centre for a woman that was in distress at the South Keys Station.

Mahmoud recognized that the individual was suffering from a mental health issue, and that the woman needed additional help.  Mahmoud provided assistance by taking the woman onto the bus, and helping to make her feel secure and safe until additional resources arrived.

Mahmoud demonstrated compassion and a caring nature toward the woman in her time of need.  Excellent work Mahmoud!

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2016

Jan 2016  |  Feb  2016  |  Mar 2016  |  Apr 2016  |  May 2016  |  Jun 2016 |  Jul 2016 |  Aug 2016  |  Sep 2016   |  Oct 2016   |  Nov 2016   |  Dec 2016


December

Outstanding Call Winner — Para Operator Jean-Marc

On the afternoon of December 12th, light snow was falling over the City when Para Transpo operator Jean-Marc was informed that there was an unresponsive customer on board his Para bus. He immediately pulled over to a safe
location in order to assess the situation, and discovered that a female customer was in fact not breathing. Without hesitation, Jean-Marc called into the Transit Operations Control Centre for help and began performing CPR. A moment later, the woman’s breathing was restored. Thanks to Jean-Marc’s immediate and courageous response, the customer survived what could have been a fatal situation.

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November

Outstanding Call Winner — Para Operator Frank

It was a cold and brisk Sunday morning, the forecast called for 15 – 25 centimetres of snow and the winter storm had already begun. It was a little before 7:00 a.m. on November 20th when bus operator Frank noticed a young woman boarding his bus wearing only flip flops on her bare feet. He asked if she was okay, and if there was anything he could do to help. After some hesitation, the woman revealed that she had an argument with her partner and had been kicked out of her home. She didn’t have enough time to get properly dressed and was forced to walk a long distance to the bus station, not knowing what to do next. Frank placed a call to the Transit Special Constables Unit for further assistance, and kept her company on the warm bus until they arrived on the scene.

The woman was then safely escorted to her mother’s home. Frank was described as a true humanitarian, who kindly opened his heart to help a young woman in distress when she had nobody else to turn to.

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October

Outstanding Call Winner — Para Operator Erik

In the early morning hours of October 17, 2016 Para Transit Operator Erik was driving along Woodroffe Avenue when he came across a three-car collision in the reserved bus lane.

He immediately stopped and pulled over his bus to report the incident, and investigate whether anyone involved had experienced injuries or required assistance. Upon speaking with the involved drivers and passengers, one of the women reported that she was experiencing chest pains as a result of the collision.

Erik immediately contacted Emergency Management Services, and upon their arrival shortly thereafter the woman was taken to the hospital and treated for her injuries. As a result of Erik’s quick response in a critical situation, everyone involved in the collision received the immediate attention, treatment, and care that they required.

We are lucky to have operators like Erik, who go above and beyond the scope of their duties in order to look out for the well being of others.

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September

Outstanding Call Winner — Operator Mozafar

On the afternoon of September 6, 2016, bus operator Mozafar was servicing the final stop along his route when he realized that one customer had not disembarked the bus. As he casually walked toward the back of the bus, he noticed a female customer in one of the seats who appeared to be unconscious.  After several frantic attempts to communicate with the unresponsive customer, Mozafar realized that he was potentially facing a life or death situation. He quickly returned to the front of the bus and contacted control to dispatch Transit Law staff and an emergency response crew to the scene.  Upon arrival, emergency services rushed the woman to the hospital where she was immediately treated.

When she regained consciousness, she admitted to have ingested a high dosage of sleeping pills in an attempt to take her own life. If Mozafar had not been there to provide help, this customer may not still be with us today.  We are thankful and grateful that he was.

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August

Outstanding Call Winner — Operator Phillip

On the morning of August 8, bus operator Phillip was traveling down Scott Street when he observed a young boy running in the middle of the bus lane on the opposite side of the road as vehicles manoeuvred around him. Phillip pulled over the bus, informed his passengers of the situation, and instructed them to stay on board. Without hesitation, he approached the boy and managed to get him safely to the side of the road. The boy appeared to be lost, was noticeably frightened, had no shoes on, and could not communicate. At this point Philip was able to flag down another bus and asked the operator to call the Transit Control Centre and Ottawa Police Services. He then carried the child to the bus for shelter, where he and other passengers consoled him as they waited for help to arrive. Shortly after, the boy’s mother arrived and boarded the bus in a panic. She explained that her child is autistic, he is her entire world, and she was terrified that she had lost him forever. Thanks to Phillip’s quick thinking and actions, the young boy was removed from an extremely dangerous situation, and reunited with his loving mother.

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July

Outstanding Call Winner — Operator Philip

In the early morning of July 7, bus operator Philip observed an elderly woman who appeared to be disoriented and lost, wearing minimal clothing and no shoes walking alone along a street. He immediately circled back to her location and asked if she required any assistance, only to discover that she was unable to communicate with him. Philip helped the woman onto his bus and sheltered her, while placing a call in to the Transit Operations Control Centre for further assistance. He continued to take care of the woman and stayed with her until help arrived on the scene, and her identification and address were confirmed. Upon returning the woman home, her son informed police that his mother had been diagnosed with Alzheimer’s disease and had wandered away. As a result of Philip’s keen sense of observation and caring nature, this woman in need was quickly removed from the street and safely returned home to her family.

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July

Outstanding Call Winner — Operator Philip

In the early morning of July 7, bus operator Philip observed an elderly woman who appeared to be disoriented and lost, wearing minimal clothing and no shoes walking alone along a street. He immediately circled back to her location and asked if she required any assistance, only to discover that she was unable to communicate with him. Philip helped the woman onto his bus and sheltered her, while placing a call in to the Transit Operations Control Centre for further assistance. He continued to take care of the woman and stayed with her until help arrived on the scene, and her identification and address were confirmed. Upon returning the woman home, her son informed police that his mother had been diagnosed with Alzheimer’s disease and had wandered away. As a result of Philip’s keen sense of observation and caring nature, this woman in need was quickly removed from the street and safely returned home to her family.

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June

Outstanding Call Winners — Operator Kert

On the evening of June 11, Transit Operator Kert received a closed air broadcast from OC Transpo Control searching for several robbery suspects who were reported to have possibly boarded a bus. Based on the detailed description provided over the broadcast, he was able to identify the suspects in question who were on board his bus. Faced with a potentially dangerous situation, he remained calm and quietly contacted Control using his radio. He then pulled the bus over and calmly announced to the passengers on board that they were running ahead of schedule, needed to stop, and that they would resume their route shortly. The Ottawa Police Services arrived shortly after and completed a search of the bus. The men were arrested and taken into police custody. Thanks to Kert’s quick and strategic thinking, these robbery suspects were held accountable for their crime and nobody was injured in the process.

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 May


Outstanding Call Winners — Operators Bruce, Thomas & Trevor and Garage Supervisor Yan

On the evening of May 17, 2016, several OC Transpo Operators and a Fleet Maintenance Supervisor noticed another Operator in distress in the memorial garden of 1500 St-Laurent Blvd. They immediately assessed their fellow colleague’s condition and it became evident that he required medical attention. Without hesitance, the men began performing chest compressions and called 9-1-1 for assistance. They continued to take turns performing CPR until Emergency Medical Services (EMS) arrived on the scene 5 to 6 minutes later. Upon arrival, Ottawa Police and a Transit Special Constable continued applying chest compressions while EMS prepared the defibrillators. It was at this time that the Operator’s breathing and heart rate was restored. 

Thanks to Bus Operators Bruce, Thomas, Trevor and Yan (Garage Supervisor) quick thinking and heroic actions, their fellow colleague was revived and taken to the hospital for further treatment. The paramedics at the scene and the doctor at the general hospital confirmed that the actions of these men are the reason the Operator is here to tell his story today.

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 April


Outstanding Call Winner — Operator Dan

In the early morning hours of April 13, 2016, Operator Dan noticed a woman who was sitting alone at a bus stop, visibly upset and underdressed for the weather. Dan felt that something was wrong with the situation so he pulled over and asked her if she was ok. After some hesitation, she eventually boarded the bus and explained that she had just fled an abusive partner. Dan immediately contacted the Transit Operations Control Centre who dispatched Transit Law and the Ottawa Police Service to the scene. Before their arrival, Dan politely asked other passengers on the bus to move to the back of the vehicle to give the woman some privacy. He provided the woman with a warm shelter and comfort until Transit Law and the Ottawa Police Service arrived.

Thanks to Dan’s keen observation and gentleman instincts, the woman was able to escape an abusive relationship and was provided with a safe shelter until the appropriate authorities arrived.

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 March


Outstanding Call Winner — Operator Stephen

On March 15, 2016 bus Operator Stephen found a purse that had been left on board his bus that contained a substantial amount of cash. He immediately called the Transit Operations Control Centre who dispatched special constables to pick-up the purse and ensure the safety of its content.

The special constables were able to identify the rightful owners and return to them the content... over $10,000 in cash! Operator Stephen displayed a great degree of integrity and honesty in ensuring the lost cash was safely returned to its rightful owners.

Random Honouree — Operator Nick

On March 10, Operator Nick noticed two dogs running loose on Meadowglen Dr. and du Clairvaux St. in Orleans. Nick stopped his bus and safely secured the dogs, which were then returned to their owners.

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 February


Outstanding Call Winner — Operator Vishal

On February 2, 2016, Bus Operator Vishal was stopped at Innes and Orient Park during a morning trip.  A child, who was scared and alone, was handed to Vishal by an unknown person at the bus stop.  Vishal, realizing the child was alone, kept the child calm, safe and warm on the bus and called Control for assistance.  Transit Law and Ottawa Police arrived a short time later.

It was then confirmed that since the school bus had already left, the child was indeed unaccompanied so with Transit Law onboard the bus, Vishal brought the child to their school.

Outstanding Call Winner — Operator Jean-François

On February 8, 2016, Bus Operator Jean-François was on his afternoon shift when he noticed what appeared to be an unconscious elderly female in the bus shelter at St-Laurent and Brittany. Realizing the potential severity of the situation, Jean-Francois called Control so that Emergency Medical Services could be immediately dispatched.

Upon arriving on the scene, EMS staff confirmed that the woman’s vital signs were absent and began emergency procedures.  EMS staff were able to revive her and bring her to the Montfort Hospital. Jean-Francois’s keen observation and quick action no doubt contributed to help save this person’s life.

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 January


Outstanding Call of the Month — Operator Kien

On January 16, 2016, Bus Operator Kien was travelling westbound on his Route 96 trip shortly after midnight when he observed a female customer on the bus who appeared underdressed for the cold weather. He also noticed that she seemed disoriented and anxious.  Kien asked if everything was alright and she indicated that she was hungry and did not wish to return home.

Kien called the Transit Operations Control Centre and Transit Law was dispatched to meet his bus near the end of his route. While waiting for Transit Law to arrive, Kien gave his lunch to the customer and provided her comfort to keep her calm. Transit Law was able to find the customer a safe and secure woman’s shelter and transported her there.

Random Honouree — Operator Stephen

On January 26, Operator Stephen was driving Route 16 when he noticed a fire under the dash of the bus. He quickly evacuated passengers from the bus and ensured their safety. Stephen remained calm and called control from his cell phone.  The fire was extinguished by the Ottawa Fire Department.

Stephen’s quick thinking in getting all passengers off of the bus undoubtedly prevented injuries. Thank you, Stephen.

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