TRANSECURE - Outstanding Call of the Month

Mozafar receives TRANSECURE Outstanding Call of the Month Award for September

Please join Transit, Police, Fire, and Ottawa Paramedics in congratulating and thanking our TRANSECURE Employees of the Month for their quick response and concern for others.

2016

Jan 2016  |  Feb  2016  |  Mar 2016  |  Apr 2016  |  May 2016  |  Jun 2016 |  Jul 2016 |  Aug 2016  |  Sep 2016   |  Oct   |  Nov  |  Dec


September

Outstanding Call Winner — Operator Mozafar

On the afternoon of September 6, 2016, bus operator Mozafar was servicing the final stop along his route when he realized that one customer had not disembarked the bus. As he casually walked toward the back of the bus, he noticed a female customer in one of the seats who appeared to be unconscious.  After several frantic attempts to communicate with the unresponsive customer, Mozafar realized that he was potentially facing a life or death situation. He quickly returned to the front of the bus and contacted control to dispatch Transit Law staff and an emergency response crew to the scene.  Upon arrival, emergency services rushed the woman to the hospital where she was immediately treated.

When she regained consciousness, she admitted to have ingested a high dosage of sleeping pills in an attempt to take her own life. If Mozafar had not been there to provide help, this customer may not still be with us today.  We are thankful and grateful that he was.

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August

Outstanding Call Winner — Operator Phillip

On the morning of August 8, bus operator Phillip was traveling down Scott Street when he observed a young boy running in the middle of the bus lane on the opposite side of the road as vehicles manoeuvred around him. Phillip pulled over the bus, informed his passengers of the situation, and instructed them to stay on board. Without hesitation, he approached the boy and managed to get him safely to the side of the road. The boy appeared to be lost, was noticeably frightened, had no shoes on, and could not communicate. At this point Philip was able to flag down another bus and asked the operator to call the Transit Control Centre and Ottawa Police Services. He then carried the child to the bus for shelter, where he and other passengers consoled him as they waited for help to arrive. Shortly after, the boy’s mother arrived and boarded the bus in a panic. She explained that her child is autistic, he is her entire world, and she was terrified that she had lost him forever. Thanks to Phillip’s quick thinking and actions, the young boy was removed from an extremely dangerous situation, and reunited with his loving mother.

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July

Outstanding Call Winner — Operator Philip

In the early morning of July 7, bus operator Philip observed an elderly woman who appeared to be disoriented and lost, wearing minimal clothing and no shoes walking alone along a street. He immediately circled back to her location and asked if she required any assistance, only to discover that she was unable to communicate with him. Philip helped the woman onto his bus and sheltered her, while placing a call in to the Transit Operations Control Centre for further assistance. He continued to take care of the woman and stayed with her until help arrived on the scene, and her identification and address were confirmed. Upon returning the woman home, her son informed police that his mother had been diagnosed with Alzheimer’s disease and had wandered away. As a result of Philip’s keen sense of observation and caring nature, this woman in need was quickly removed from the street and safely returned home to her family.

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July

Outstanding Call Winner — Operator Philip

In the early morning of July 7, bus operator Philip observed an elderly woman who appeared to be disoriented and lost, wearing minimal clothing and no shoes walking alone along a street. He immediately circled back to her location and asked if she required any assistance, only to discover that she was unable to communicate with him. Philip helped the woman onto his bus and sheltered her, while placing a call in to the Transit Operations Control Centre for further assistance. He continued to take care of the woman and stayed with her until help arrived on the scene, and her identification and address were confirmed. Upon returning the woman home, her son informed police that his mother had been diagnosed with Alzheimer’s disease and had wandered away. As a result of Philip’s keen sense of observation and caring nature, this woman in need was quickly removed from the street and safely returned home to her family.

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 June

Outstanding Call Winners — Operator Kert

On the evening of June 11, Transit Operator Kert received a closed air broadcast from OC Transpo Control searching for several robbery suspects who were reported to have possibly boarded a bus. Based on the detailed description provided over the broadcast, he was able to identify the suspects in question who were on board his bus. Faced with a potentially dangerous situation, he remained calm and quietly contacted Control using his radio. He then pulled the bus over and calmly announced to the passengers on board that they were running ahead of schedule, needed to stop, and that they would resume their route shortly. The Ottawa Police Services arrived shortly after and completed a search of the bus. The men were arrested and taken into police custody. Thanks to Kert’s quick and strategic thinking, these robbery suspects were held accountable for their crime and nobody was injured in the process.

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 May


Outstanding Call Winners — Operators Bruce, Thomas & Trevor and Garage Supervisor Yan

On the evening of May 17, 2016, several OC Transpo Operators and a Fleet Maintenance Supervisor noticed another Operator in distress in the memorial garden of 1500 St-Laurent Blvd. They immediately assessed their fellow colleague’s condition and it became evident that he required medical attention. Without hesitance, the men began performing chest compressions and called 9-1-1 for assistance. They continued to take turns performing CPR until Emergency Medical Services (EMS) arrived on the scene 5 to 6 minutes later. Upon arrival, Ottawa Police and a Transit Special Constable continued applying chest compressions while EMS prepared the defibrillators. It was at this time that the Operator’s breathing and heart rate was restored. 

Thanks to Bus Operators Bruce, Thomas, Trevor and Yan (Garage Supervisor) quick thinking and heroic actions, their fellow colleague was revived and taken to the hospital for further treatment. The paramedics at the scene and the doctor at the general hospital confirmed that the actions of these men are the reason the Operator is here to tell his story today.

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 April


Outstanding Call Winner — Operator Dan

In the early morning hours of April 13, 2016, Operator Dan noticed a woman who was sitting alone at a bus stop, visibly upset and underdressed for the weather. Dan felt that something was wrong with the situation so he pulled over and asked her if she was ok. After some hesitation, she eventually boarded the bus and explained that she had just fled an abusive partner. Dan immediately contacted the Transit Operations Control Centre who dispatched Transit Law and the Ottawa Police Service to the scene. Before their arrival, Dan politely asked other passengers on the bus to move to the back of the vehicle to give the woman some privacy. He provided the woman with a warm shelter and comfort until Transit Law and the Ottawa Police Service arrived.

Thanks to Dan’s keen observation and gentleman instincts, the woman was able to escape an abusive relationship and was provided with a safe shelter until the appropriate authorities arrived.

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 March


Outstanding Call Winner — Operator Stephen

On March 15, 2016 bus Operator Stephen found a purse that had been left on board his bus that contained a substantial amount of cash. He immediately called the Transit Operations Control Centre who dispatched special constables to pick-up the purse and ensure the safety of its content.

The special constables were able to identify the rightful owners and return to them the content... over $10,000 in cash! Operator Stephen displayed a great degree of integrity and honesty in ensuring the lost cash was safely returned to its rightful owners.

Random Honouree — Operator Nick

On March 10, Operator Nick noticed two dogs running loose on Meadowglen Dr. and du Clairvaux St. in Orleans. Nick stopped his bus and safely secured the dogs, which were then returned to their owners.

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 February


Outstanding Call Winner — Operator Vishal

On February 2, 2016, Bus Operator Vishal was stopped at Innes and Orient Park during a morning trip.  A child, who was scared and alone, was handed to Vishal by an unknown person at the bus stop.  Vishal, realizing the child was alone, kept the child calm, safe and warm on the bus and called Control for assistance.  Transit Law and Ottawa Police arrived a short time later.

It was then confirmed that since the school bus had already left, the child was indeed unaccompanied so with Transit Law onboard the bus, Vishal brought the child to their school.

Outstanding Call Winner — Operator Jean-François

On February 8, 2016, Bus Operator Jean-François was on his afternoon shift when he noticed what appeared to be an unconscious elderly female in the bus shelter at St-Laurent and Brittany. Realizing the potential severity of the situation, Jean-Francois called Control so that Emergency Medical Services could be immediately dispatched.

Upon arriving on the scene, EMS staff confirmed that the woman’s vital signs were absent and began emergency procedures.  EMS staff were able to revive her and bring her to the Montfort Hospital. Jean-Francois’s keen observation and quick action no doubt contributed to help save this person’s life.

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 January


Outstanding Call of the Month — Operator Kien

On January 16, 2016, Bus Operator Kien was travelling westbound on his Route 96 trip shortly after midnight when he observed a female customer on the bus who appeared underdressed for the cold weather. He also noticed that she seemed disoriented and anxious.  Kien asked if everything was alright and she indicated that she was hungry and did not wish to return home.

Kien called the Transit Operations Control Centre and Transit Law was dispatched to meet his bus near the end of his route. While waiting for Transit Law to arrive, Kien gave his lunch to the customer and provided her comfort to keep her calm. Transit Law was able to find the customer a safe and secure woman’s shelter and transported her there.

Random Honouree — Operator Stephen

On January 26, Operator Stephen was driving Route 16 when he noticed a fire under the dash of the bus. He quickly evacuated passengers from the bus and ensured their safety. Stephen remained calm and called control from his cell phone.  The fire was extinguished by the Ottawa Fire Department.

Stephen’s quick thinking in getting all passengers off of the bus undoubtedly prevented injuries. Thank you, Stephen.

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2015

Jan  |  Feb   |  Mar   |  Apr   |  May   |  Jun  |  Jul   |  Aug   |  Sep   |  Oct   |  Nov  |  Dec

 December

Outstanding Call Winner — Para Transpo Operator David

On December 5, 2015, Para Transpo bus Operator David, witnessed a woman who appeared to have been robbed by two people in the east end of Ottawa. Recognizing the dangerous situation, David immediately called the Transit Operations Control Centre to describe the situation and ask for assistance. David then assisted the woman by providing shelter and comfort aboard the bus. David continued to comfort the woman, who was not harmed, but unsettled, while waiting for the Ottawa Police Service to arrive. 

David was able to provide a description of the individuals who allegedly robbed the woman to the Police. This greatly assisted in the investigation and eventually led to their arrest.

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 November


Outstanding Call Winner — Operator Christopher

On November 26, 2015, Bus Operator Christopher was travelling westbound along his Route 2 trip when he heard a call for help from a customer onboard his bus. Christopher safely pulled the bus over and found an elderly gentleman experiencing arm pain. The gentleman was conscious, but clearly in pain. Recognizing that the gentleman might be having a heart attack, Christopher called Control and Emergency Medical Services (EMS) were dispatched to his location. Meanwhile, Christopher kept the gentleman calm and provided medical assistance by massaging the gentleman’s arm until help arrived. The gentleman was transported to the Civic Hospital by ambulance.

Outstanding Call Winner — Operator Tracy

On November 11, 2015, Bus Operator Tracy had just finished her revenue service Route 5 trip at Granville and Montreal Road. An elderly gentleman who was on the bus wanted to go to a location that had already passed.  He seemed confused and Tracy knew something wasn’t right. She safely pulled the bus over and asked the gentleman if everything was alright. The gentleman was confused and a little disoriented and she quickly understood that he might be lost. She continued to keep the gentleman calm while contacting the Control Centre to ask for assistance. Transit Law Officers arrived and were able to identify the gentleman. He was then safely returned to his residence.

Random Honouree — Operator Scott

On November 25, 2015, Operator Scott witnessed a collision between a pick-up truck and a car on Fallowfield Rd. at Greenbank Rd. Scott reported the collision to control who called OPS to the scene. Thank you for quickly calling the incident into control so the police could respond.

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 October


Outstanding Call Winner — Para Transpo Operator Tristan

While picking up a customer at the Westgate Shopping Centre on October 6, Para Transit Operator Tristan heard a loud noise.  Tristan immediately headed towards the noise and found a gentleman who had fallen backwards on the escalator. The gentleman had hit his head on the metal steps. Tristan immediately hit the emergency stop button, called 9-1-1 and began performing first aid. He insisted that the gentleman keep his head immobilized and comforted both the man and his wife until help arrived. Once the situation was under control Tristan went to meet the Paramedics to guide them to the exact location. Paramedics placed the gentleman on a back board and transported him to the hospital.

Outstanding Call Winner — Operator Operator Abdi

On October 8, 2015, Bus Operator Abdi was travelling westbound near Dominion Station when he heard a female passenger on his bus scream for help. Abdi immediately stopped his bus in a safe location and contacted Transit Operations Control Centre to advise that a young infant was not breathing. As soon as a Special Constable arrived at Dominion Station, the operator led the Special Constable directly to the infant. The Special Constable assisted the person holding the infant to change the position and turn the baby on its side, facing down, so proper first aid could be done to try to dislodge the obstruction in the infant’s airway. After 3 gentle taps on the infant’s back, the obstruction was cleared from the infant’s airway allowing the infant to begin breathing normally again. The mother and infant were quickly transported to the Children’s Hospital of Eastern Ontario once Ottawa Paramedics arrived on scene.

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 September


Outstanding Call Winner — Operator Manuel

On September 4, just before 8 pm, Bus Operator Manuel was travelling down Montreal Road on route 12 when he noticed a two-year-old boy who was by himself at a bus stop.

With urgency, Manuel immediately stopped his bus to assist the child. Once the child was sheltered on the bus, Manuel contacted the Transit Operations Control Centre who dispatched a Special Constable and contacted Ottawa Police Service. Ottawa Police arrived shortly after and were able to re-unite the child with his mother.

Random Honouree — Operator Denis

On September 19, Operator Denis reported an incoherent female on the platform at Baseline station. Paramedics transported her to the hospital for assessment.

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 August


Outstanding Call Winner - Operator Christian

In the late night of August 14, Bus Operator Christian was driving on Route 12 in the Jasmine Crescent area when he came across a passerby on the side of the road who was helping a male who had been stabbed.

Christian immediately stopped his bus and contacted the Transit Operations Control Centre, who then contacted Ottawa Police Service and Emergency Medical Services. The passerby who was on-scene then asked Christian if he had a first-aid kit on-board his bus, which he did. Christian remained on-scene to assist the passerby and the injured male until emergency services attended. Once they arrived, Christian provided his statement and re-directed passengers to another bus as the road was closed for investigation. The male was then transported to the hospital and survived his injuries.

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 July


Outstanding Call Winners — Operators Davinder and Christopher, and Supervisor Eric

In the early hours of July 8, Bus Operator Davinder was driving into the parking lot at Pinecrest Garage to start his shift when he came across a fellow employee lying on ground of the parking lot. Davinder immediately stopped his vehicle, ran to his colleague, who appeared to be in and out of consciousness, and provided aid. Without delay, Davinder called 9-1-1. Less than a minute later, Bus Operator Christopher pulled into the parking lot and provided assistance to Davinder.

Moments before the ambulance arrived, Supervisor Eric, who happened to be in the area at the time, quickly proceeded to the scene and provided assistance. Once paramedics arrived, they requested that Eric perform chest compressions while they provided oxygen. Paramedics then transported the patient to hospital.

The assistance, care and concern demonstrated by Christopher, Davinder and Eric is another example of OC Transpo employees going above and beyond the call of duty to help someone in need.

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 June


Outstanding Call Winner — Operator Phil

In the early evening of June 9, 2015, an attentive Bus Operator, Phil, became aware of a small male child by himself, with no adults around, on the sidewalk at the corner of Russell Road and Haig Drive. The Bus Operator estimated the child to be 2-3 years old, and promptly and safely pulled over his bus to contact the Transit Services control centre and provided assistance to the child. He sheltered the child on his bus until Transit Law arrived. Once Transit Law arrived on scene, the Special Constable was able to confirm where the child lived and soon after the child was reunited with his parents. Philippe’s care and concern for his community may have saved the child from serious harm. The child’s parents were elated and grateful of the assistance of OC Transpo’s staff to locate their son.

Random Honouree — Operator Kirk

On June 28, Operator Kirk noticed a person walking on highway 174 eastbound between Montreal Rd. and Blair Rd, walking into traffic. Kirk notified control, which then relayed the information to OPS.
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 May


Outstanding Call Winner — Operator Stephanie

Just past midnight on Saturday, May 9th, Para Transpo Scheduling and Trip Assignment Agent Stephanie was nearing the end of her shift when she received a call from a caregiver of a Para Transpo customer. The caregiver was worried because the customer had not returned home.  With a heightened sense of urgency, Stephanie started looking into the customer’s previously booked trips to verify the last trip taken. Being a former Para Transpo Operator, Stephanie knew the customer and volunteered to help find the individual.  Stephanie then completed her shift, on her own time, she drove to the same area and, after searching for more than an hour, she contacted the caregiver to say that she was unable to locate the customer. Stephanie provided her personal contact information and asked that she be contacted when the customer was located. The next morning, Stephanie received a call informing her that the customer had returned home safe. The caregiver was extremely appreciative of Stephanie's personal efforts and assistance.

Random Honouree — Operator Erik

On May 12, 2015 Para Transpo Operator Erik noticed a male in a physical dispute with a female in the area of Baseline Rd. and Sandcastle Dr.Erik called control and requested help from the Ottawa Police. He stood by to monitor until the OPS arrived. Erik’s keen eye and care for a resident is very much appreciated.
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April


Outstanding Call Winner - Operator Elie

On a cool April morning, Operator Elie was at the end of his trip on Laurier Street in Gatineau when he smelled something strange. He proceeded to pull over to the side of the road and look for the cause of the smell. After looking throughout the bus, he could not determine what the smell was or where it was coming from. As Elie was about to contact the Transit Operations Control Centre, a passing motorist pulled over and advised him that he saw flames coming from the back of the bus. Without hesitation, Elie grabbed the on-board fire extinguisher, headed outside and began spraying the flames. As soon as the fire was out, he contacted the Transit Operations Control Centre and requested emergency services to his location. Once Gatineau Fire arrived, they were able to take control of the situation and ensure the safety and security of the operator, vehicle and the nearby area.

Random Honouree — Operator Mishell

On April 19, Operator Mishell was approaching Hurdman Station at approximately 6 p.m. when she noticed someone lying on the ground at the pick-up/drop-off with four people surrounding them. Worried about the person, Mishell called control to report the situation. Thank you Mishell for your keen eye, and concern for a member of the public in possible distress.
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March


Outstanding Call Winner — Operator Theresa

At 2:00 a.m. on March 21, 2015, while Operator Theresa was stopped at Blair Station, a young male approximately 20 years old and carrying a white cane approached her and asked what route she was driving.  Theresa advised him that it was Route 95, but as she drove away, she remembered seeing the male before and also recalled that he usually took route 135, which was no longer in service at that time of night. When Theresa approached the very next stop, she immediately called control and relayed her concerns – a Transit Supervisor was then dispatched to Blair Station to check on the male. Once the Transit Supervisor arrived at the station, it was determined that the young man was legally blind and disoriented. He was then safely transported to his residence.

Random Honouree - Operator Jozef

On March 7, 2015, Operator Jozef noticed a passenger at the bus stop was threatened by three young males who were kicking the glass shelter and swearing at him.  Jozef brought the passenger on board the bus to help keep him safe.  The young males started kicking the bus until the bottom of the door shattered. Thank you, Jozef for taking quick action and helping someone who was in a dangerous situation. Kudos, to you!
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February


Outstanding Call Winner - Para Transpo Operator Glen

On an extremely cold February night, Para Transpo Operator Glen was driving westbound on the Queensway, near the Vanier Parkway exit, when he came upon an overturned van blocking the right lane. When Glen did not observe any emergency crews on site, he notified dispatch and immediately exited the bus to assist. Joined by another bystander, they found a semi-conscious man inside the vehicle. Glen proceeded to knock on the passenger side door and motioned for the driver to unlock it - he was then able to assist the driver, who was then transferred to an ambulance and received necessary care.

Random Honouree — Para Operator Steven

On February 18, a code 50 was sent out for a missing Para Transpo client at Carlingwood Shopping Centre. Para Operator Steven, who had just finished his shift at Carlingwood, volunteered to help look for the missing 82-year-old senior. Steven found the client and drove them home. Thank you for your commitment to your community and excellence in customer service.
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January


Outstanding Call Winner — Operator Marc

On New Year’s Day, 2015, OC Transpo Operator Marc was travelling on his route when he noticed a vehicle with a driver hunched over the steering wheel. Concerned, Marc immediately got off the bus to check on the driver, who turned out to be non-responsive. Marc immediately contacted 911. The Ottawa Police Service arrived shortly after and determined that the driver was intoxicated. Thanks to Marc’s concern and quick reaction, our roads were kept safe and the driver received the care he needed.

Outstanding Call Winner — Para Operator Steven

On February 18, a code 50 was sent out for a missing Para Transpo client at Carlingwood Shopping Centre. Para Operator Steven, who had just finished his shift at Carlingwood, volunteered to help look for the missing 82-year-old senior. Steven found the client and drove them home. Thank you for your commitment to your community and excellence in customer service.

Random Honouree — Operator Jean-Marc

On January 26, 2015, Operator Jean-Marc noticed what seemed to be an impaired driver heading westbound on Innes Rd towards Blackburn Hamlet. A quick reaction, and call, allowed control to contact the police to investigate.
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