TRANSECURE - Outstanding Call of the Month

Please join Transit, Police, Fire, and Ottawa Paramedics in congratulating and thanking our TRANSECURE Employees of the Month for their quick response and concern for others.



Outstanding Call Winner — Bus Operator Jatinder

On April 26th just after noon, Operator Jatinder was completing Route 91 near the University of Ottawa when he noticed a customer having a seizure on his bus. He immediately secured his vehicle and calmly went to help the customer. Once the customer was safe, Operator Jatinder notified the Transit Operations Control Centre of the incident. The Control Centre quickly dispatched Transit Law and a Transit Supervisor, and notified paramedics. When paramedics arrived on the scene, the customer was conscious and was transported to the hospital for further treatment.

Thanks to Operator Jatinder’s attentiveness, quick action and caring nature, he was able to help a passenger in need and ensure he received the medical attention that was required.



Outstanding Call Winner — Bus Operator Larry

On the morning of March 9, just after Bus Operator Larry had dropped passengers off at his first stop on Route 87, he noticed a man collapse on the ground near the former Sears building. After safely securing his bus, Larry immediately ran over to see if the man was ok and quickly noticed he was turning blue. Knowing how grave the situation was, Larry ran back to his bus and called the Transit Operations Control Centre, who then contacted paramedics. After hanging up the phone, Larry ran back to the man and checked for a pulse, but was not able to find one. As Larry was preparing to start CPR, a fire truck arrived on-site and a firefighter ran up to help. Soon after, paramedics arrived and took over the situation.

Thanks to Larry’s actions and ability to react in a stressful situation, he was able to help a man in desperate need.



Outstanding Call Winner — Bus Operator Bruce

On February 19, Bus Operator Bruce had finished his Route 11 shift and was standing at the traffic signal outside of the Rideau Centre, waiting to cross the Mackenzie King Bridge. A teenage girl bumped into Bruce’s shoulder on her way by and stepped in front of oncoming traffic. A bus and a car had to break suddenly to avoid coming into contact with the young girl. Bruce felt something was wrong, so he kept a close eye on her as he crossed the bridge. Just then, the girl began to climb onto the edge of the bridge. Bruce ran towards her and yelled to get the attention of onlookers. As the girl was about to jump, Bruce was able to grip her arm and prevent it from happening. Bus Operator Sharon was also on location at the time and witnessed everything. Together, Sharon and Bruce lifted the girl back over the railing to safety. Bruce then asked a bystander to call 9-1-1. Because Bruce and Sharon immediately jumped into action, a young girl was saved from a potentially tragic situation.


Outstanding Call Winner — Operator Frank

During the early afternoon of January 16, Operator Frank was completing Route 7 on Rideau Street when he noticed a man in distress. The man appeared to be crawling across Rideau Street and urgently needed help. Operator Frank immediately pulled over and proceeded to help the man get safely onboard his bus. Frank then called the Transit Operations Control Centre for support.   

Paramedics arrived shortly after and provided the medical assistance the man required. 

Thanks to Frank’s immediate action and calm approach, the man received care and was saved from a dangerous situation.



Jan 2017  |  Feb 2017  |  Mar 2017  |  Apr 2017  |  May 2017  |  June 2017  |  July 2017  |  Aug 2017  |  Sept 2017  |  Oct 2017  |  Nov 2017  |  Dec 2017


Outstanding Call Winner — Bus Operator Saif

In the early hours of Sunday, December 3, 2017, Bus Operator Saif was driving on Route 95 approaching St-Laurent Station, when a female approached him stating that she was going through a difficult time The female admitted to Saif that she had attempted suicide earlier in the evening, and her arms had numerous cuts on them. Saif immediately notified the Transit Operations Control Centre for assistance, and aided the young woman by giving her bandages to stop the bleeding. A Transit Special Constable arrived soon after and provided further first aid support until an ambulance arrived on the scene. The female was then transported by ambulance to a local hospital to receive further treatment.  Thanks to Saif’s compassion and ability to react in a stressful situation, the woman was able to receive the assistance and care she needed.



Outstanding Call Winner — Bus Operator Hayley

On the evening of November 2nd, Bus Operator Hayley was driving Route 131 on Jeanne d’Arc Boulevard when she came upon a six-year-old boy walking alone in the rain without a jacket. Concerned that the boy might be lost, Hayley pulled over and stopped her bus.  She asked the boy if he was okay and brought him onboard the bus to keep him safe and out of the rain. Hayley proceeded to notify the Transit Operations Control Centre and, shortly after, Transit Special Constables and Ottawa Police arrived on the scene. It turned out that Ottawa Police had been looking for the boy. They had been contacted after the boy decided to walk home on his own from the Bob MacQarrie Recreation Centre.  Thanks to Hayley’s observation, quick action and caring nature, the Ottawa Police were able to reunite the boy with his parents.



Outstanding Call Winner — Bus Operator Denis

On the evening of September 26th, while Bus Operator Denis was driving along Rideau Street on Route 18, a male boarded the bus with a two-year-old boy.  Before the bus left the stop, a female ran up to the bus door and told Denis not to leave, as the male had taken the child without permission. Denis immediately notified the Transit Operations Control Centre to make them aware of the situation that was developing on his bus, and to request assistance. The Control Centre quickly advised the Ottawa Police Service who confirmed they would attend the call.  Denis was able to keep the child safe and unharmed until Police arrived shortly thereafter. Following some negotiation with the Police, the man eventually relinquished the child to them. The male was subsequently arrested and charged.  Thanks to Denis’ quick thinking and reactive nature, the child was kept safe and unharmed.



Outstanding Call Winner — Bus Operator Mike

On September 24th around 10:30 a.m., Bus Operator Mike was stationed near Confederation Square about to begin his regular shift on Route 12, when he suddenly witnessed a young male in the distance fall and begin to have a seizure.  The parents of the young man were with their son; however, it was evident that they needed help. Mike immediately ran over, offered assistance, and quickly called the Transit Operations Control Centre for support. Remaining calm, Mike stayed on site with the young man and his parents until paramedics arrived on the scene. Thanks to Mike’s prompt and professional response when faced with a medical emergency, the young man in distress was taken care of calmly and safely.



Outstanding Call Winner — Bus Operator Manjinder

Bus Operator Manjinder was working on Carling Avenue near Richmond Road on August 13 when a passenger boarded the bus and informed him of an altercation that had taken place on another bus nearby. Manjinder asked for a description of the suspect from the passenger and relayed the information to the Transit Operations Control Centre. The suspect’s description was relayed to the Transit Special Constables who were already on route responding to the bus. Thanks to Manjinder’s attention to detail and quick thinking, vital information was received quickly, aiding in the capture of the suspect by Transit Special Constables.



Outstanding Call Winner — Bus Operator Mike

Bus Operator Mike was driving Route 95 on the evening of July 7th 2017 when he noticed an unconscious male on the ground next to the Bayview Station bus stop shelter. Mike got out of his bus to check on the man’s well-being, and soon realized that medical help was necessary. Mike immediately went back to his bus and contacted the Transit Operations Control Centre for further assistance.

Transit Special Constables, the Ottawa Fire Department, and paramedics arrived soon after receiving the call. Mike remained calm and on location to help direct first responders to the man in distress and to provide any information that was asked for. After being treated by paramedics, the male regained consciousness and was transported to the hospital. Thanks to Mike’s quick thinking and intuition, a potentially serious situation was avoided.

Outstanding Call Winner — Bus Operator Ron

On July 25th, while on Route 11, Bus Operator Ron heard a customer onboard requesting help. Ron went to assess the situation and quickly realized it was a serious medical issue. The customer was going into anaphylactic shock. Ron and two other passengers onboard at the time quickly sprung into action to provide assistance and ensure the customer was immediately transported to hospital. Thanks to Ron’s quick reaction and first aid knowledge, the woman’s serious medical emergency was treated. Thank you Ron for going above and beyond to help someone in need.




Outstanding Call Winner — Bus Operator Mohammad

On June 13th at 11 a.m., Bus Operator Mohammad was at St-Laurent Station waiting to start his next scheduled trip when he noticed a woman fall and begin to have a seizure. Remaining calm, Mohammad immediately attended to the woman and helped try to stabilize her. He then proceeded to call 9-1-1.

Transit Special Constables arrived shortly thereafter and informed the Transit Operations Control Centre, who then dispatched a Transit Supervisor to the scene for additional support. Paramedics arrived a short time later to take over and transport the woman to a hospital.

Mohammad’s quick thinking and calm approach helped ensure the woman’s immediate health and safety. Thank you Mohammad for going above and beyond to help someone in need.



Outstanding Call Winner — Supervisor Shawn

On May 6th, Transit Operations’ Supervisor Shawn was out performing his regular duties when he was flagged down by two people near Lees Avenue and Chapel Street. They indicated that a man in the area was walking around with a knife and swinging it at people.

Shawn located the suspect at the corner of King Edward and Mann avenues. He then safely observed the suspect and called the Transit Operations Control Centre, who then requested that the Ottawa Police Service attend the scene. Shawn was able to convey the suspect’s description and direction of travel to the Control Centre, who relayed this information to the Ottawa Police dispatch. Ottawa Police arrived quickly and arrested the suspect.

Because of Shawn’s quick thinking, he helped to de-escalate a potentially dangerous situation.



Outstanding Call Winner — Bus Operator Corey

Bus Operator Corey was working on Route 95 on the afternoon of April 25th, when he realized there was a child with special needs onboard his bus who had been separated from the group he had been travelling with.

The child’s group had recently disembarked at Baseline Station, but the child had accidentally remained on the bus. Realizing what had happened, Corey stopped the bus at the next station. He then called the Transit Operations Control Centre to inform them of the situation and to ask for support. The Control Centre proceeded to send a Transit Special Constable to meet the bus.

The Transit Special Constable was able to safely reunite the child with his group as a result of Corey’s keen sense of observation, quick action, and caring nature.



Operator Mukhtar

It was the evening of Saturday, March 18th, while driving along Route 85, when Operator Mukhtar was approached by a customer who had just been assaulted. As a result of the assault, the customer had a head injury that required immediate attention. Mukhtar acted quickly and called the Transit Operations Control Centre for support. Fortunately, Transit Special Constables happened to be nearby and were able to quickly come to the aid of the customer and arrest the suspect. Mukhtar stayed with the victim until paramedics arrived on the scene. We applaud Mukhtar’s prompt and professional response when faced with a serious incident.



Operator Mahmoud

It was the evening of Sunday, February 5th, when Operator Mahmoud saw a woman in distress at South Keys Station. Upon approaching her, he quickly recognized that she was in crisis and needed help. Mahmoud immediately called the Transit Operations Control Centre and, while waiting for additional resources, he assisted the woman onboard his bus where he made her feel safe and secure until help arrived shortly thereafter. Mahmoud demonstrated compassion and a true caring nature toward this woman in her time of need.



Operators Allan & Nitin

It was late morning on January 26th, when off-duty Bus Operator Allan noticed an elderly male onboard the bus gasp for air before collapsing to the floor. Once notified of the incident, Bus Operator Nitin immediately placed a call in to the Transit Operations Control Centre for further assistance as he and Allan calmly assessed the situation. A doctor who was onboard came forward and began to perform chest compressions as they awaited the arrival of paramedics. A Transit Supervisor who was in the vicinity and had heard the call also rushed onboard, and upon seeing the man’s poor condition, ran to his vehicle to get a defibrillator. At this time, a Transit Special Constable also arrived, and together they performed CPR and used the defibrillator on the man until paramedics arrived and took over. The man was then transported to the Ottawa Heart Institute where he received further treatment. Thanks to Operators Allan and Nitin’s prompt and professional response when faced with a true medical emergency, the person in distress was calmly and safely taken care of.


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