Online incident reporting frequently asked questions

If the incident is an emergency, call 9-1-1

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  1. Will my report be shared with the Ottawa Police Service?
  2. Why report incidents online?
  3. What can I report?
  4. What does it mean to make an anonymous report?
  5. What if I am not comfortable reporting online?
  6. Are there are any resources available for support?
  7. Can I attach documents and photographs to my incident report?
  8. Can I add more information to my online report via the internet after it is sent?
  9. There is a timer on each page of form. Can this time be extended?
  10. Can I save a draft of my report and come back and finish at a later time?
  11. What do you mean by Narrative?
  12. Does OC Transpo work with community groups on safety issues?

  1. Will my report be shared with the Ottawa Police Service?

    If OC Transpo identifies that a crime of a sexual nature took place, the report will be shared with the Ottawa Police Service.  If you don’t want the police to contact you about this report, or don’t want the police involved, fill out the form anonymously.

  2. Why report incidents online?

    We really want to better understand your experiences on the transit system. Sometimes reporting online is easier than other forms of reporting. Information given by members of the public helps us identify crime and incident trends and patterns. When you give us information about our service, you help us to make it safer.

  3. What can I report?

    There are many types of incidents that you can report. Here are some examples:

    • You experience verbal or physical harassment because of your gender identity or race or sexual orientation or disability
    • Someone made you feel uncomfortable by staring at you in a leering way
    • Your car has been vandalized at the Park and Ride
    • Another passenger harmed you or threatened to harm you
    • You saw any of the above or something suspicious

    Please remember that we care about your safety and that no incident is too small to report. Tell us about any experience that makes you feel unsafe or uncomfortable.

  4. What does it mean to make an anonymous report?

    It means you do not provide your name or contact information when you make the report and investigators are unable to contact you. We use anonymous reports to better understand incidents on our transit system and help develop and provide safety initiatives.

  5. What if I am not comfortable reporting online?

    If you are not comfortable reporting online, you can call 613-741-2478 (TTY: 613-842-3699) and file a report.

  6. Are there are any resources available for support?

    Yes. Please call 2-1-1 or visit http://www.211ontario.ca/

    2-1-1 is a helpline and online database of community and social services. 2-1-1 is answered and updated by trained workers. It is free, confidential and available all the time.

  7. Can I attach documents and photographs to my incident report?

    Yes. In the “Incident” section of the form where it says “Documents (incident related)” there is a link you can select to attach documents and photographs. A separate window will open for you to attach documents and/or photographs to your report. When you are finished you will be returned to the form. There is a maximum limit of 6 MB available for all attachments.

  8. Can I add more information to my online report via the internet after it is sent?

    No. Call 613-741-2478 (TTY: 613-842-3699) to add information. Give the special constable your temporary report number or official report number and tell him/her that you need to add information to your report.

  9. There is a timer on each page of form. Can this time be extended?

    No. There is a maximum of 30 minutes allowed per page on the form. If you need more time, go to the next page and then return to the page you are working on. The timer will be reset to 30 minutes.

  10. Can I save a draft of my report and come back and finish at a later time?

    No. There is not a “save” option for uncompleted reports.

  11. What do you mean by Narrative?

    A narrative is an account of events or experiences. In the “Narrative” section of the form, please tell us about what happened to you or what you may have seen in your own words. You have a limit of 2000 characters for your information.

  12. Does OC Transpo work with community groups on safety issues?

    Yes. Staff meet regularly with different Anti-Violence Against Women groups such as Women’s Initiative for Safer Environments, Ottawa Coalition To End Violence Against Women, City for All Women Initiative, the Sexual Assault Support Centre, the Ottawa Rape Crisis Centre, Hollaback!Ottawa, and Le CALACS francophone d'Ottawa and have ongoing discussions about a number of safety-related initiatives dealing with violence including harassment, inappropriate touching, leering and various forms of assault.

    If you are interested you can visit the following websites for more information:

LET OC TRANSPO KNOW

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