Tips to help you ride safely every step of your journey:

image text: planning image text: waiting image text: boarding image text: riding image text: exiting

Travel Tips

Tell us what you saw not who you are. Report online, anonymous submissions accepted.

Report an incident online

Transit basics

  1. Figure out the best route to get to your destination (We recommend the Travel Planner)
  2. Plan to arrive a few minutes early to allow for variations in the bus schedules
  3. Make sure you have the full, exact fare
    » Our fare boxes cannot give back change. Keep in mind that your PRESTO purchases may take a few hours to load onto the card readers so you might want to load up in advance
  4. Make sure any carry-on items you want to bring on board are safe for public vehicles
  5. Make sure you are suitably dressed to board our vehicles: shoes and a shirt are required on buses and the O-Train
  6. You can get real-time info on detours, elevator service and cancelled trips in advance or on the go

Security tips

We recognize that victims of crime are not responsible for the offences committed against them. We offer these tips as additional precautions you can take to increase your sense of security on transit.

  • Work out the safest path to reach your destination: take into account walking distance and choose busier streets over isolated areas
  • Let someone know where you’re going, how you’re traveling and when you expect to reach your destination
  • Use the station maps to find out where the emergency call boxes and payphones are


Image text: Call Transit Law 613-741-2478 TTY 613-842-3699 Transecure With icon of a smart phone

Report an incident to Transit Law

Safety Quiz Q1

Transecure alarm Icon

What happens when someone presses the Passenger Assistance Alarm (PAA) button?

When an alarm is activated, the operator:

  1. Stops the bus when it is safe to do so
  2. Lets customers know that the bus has stopped because an alarm has been activated
  3. Invites anyone with info to come forward
See the answer

For your security

Security camera icon

Some buses have an on-board camera system.

More vehicle safety features

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