Customer testing of new fare gates and ticket machines

A customer goes through a fare gate. Front view of ticket machine.

Customers who use the O-Train Trillium Line or catch a bus at Greenboro Station will soon be able to try out the new ticket machines and fare gates and tell us what they think of their experience.

Because this is the same equipment that will be in place along the Confederation Line in 2018, your input will help us work out any issues and make sure we are Ready for Rail.

Testing period

Testing will start in November 2017:

Station Testing start date
Carling Wednesday, Nov. 1
Carleton Friday, Nov. 3
Confederation Monday, Nov. 6
Greenboro Wednesday, Nov. 8
Bayview Not part of this test.
Bayview will have a combined fare gate area for both O-Train lines when the Confederation Line opens in 2018.

How to use fare gates

Hand tapping a Presto card at a fare gate

Simply tap or scan your fare to get through the gates.

You can pay for your trip with a smartcard (Presto, U-Pass or STO Multi) or a bus transfer, single-ride ticket or DayPass.

Once you tap or scan at the fare gate, you don't need to tap again on the bus.

Single-ride tickets are available at the new ticket machines located just outside the fare gate.

Registered Para Transpo customers will now have to pay a fare to access O-Train service.

Your Presto card can only be used to pay for a single passenger at fare gates because the gates do not generate transfers. If you would like to pay for more than one customer at an O-Train station, you can use the ticket machine to buy a single-ride ticket, or buy and instantly load a second Presto card.

Fares for friends and family, however, can continue to be purchased on the bus with a single Presto card.

Staff will be on site to help you out and answer all your questions anytime the O-Train is in service.

To exit the station, just walk through and the fare gate will open automatically.

How to get through the fare gates without machine-readable fare

During the testing phase, all customers will be able to get through the fare gates. New digital options will be available in the coming months. Until then, please proceed in the following way:

Customer During testing
Children 0-5 Get a free ticket from the ticket machine
CNIB registrants You will receive a smartcard. If you don't have a smartcard yet, show your CNIB card to an on-site staff member who will let you through the gates
Event tickets with free OC Transpo service Show your event ticket to a staff member who will let you through the gates
Regional transit pass holders Show your pass to a staff member who will let you through the gates
Customers using an STO paper transfer Show your transfer to a staff member who will let you through the gates
Free service for seniors on Wednesdays Tap your Presto card; no fare will be deducted if you have a senior discount. Or show your proof of age to a staff member who will let you through the gates

How to use the ticket machines

New ticket machine

During the testing period, you will be able to use the ticket machines to easily buy a single-ride ticket, a DayPass or load your Presto Card to use right away.

You can pay with cash, debit, or credit.

You can also use the ticket machine to buy and load a new Presto card, or check the status and balance on your current card.

You cannot use your Presto e-Purse to make a purchase from the ticket machine.

Some Presto services are not available on the ticket machines:

  • Register your Presto card
  • Hotlist (block) your Presto card if lost or stolen
  • Transfer your balance to a new card if it is lost or stolen
  • Set up Autoload or Auto Renew
  • Get your Presto usage report for tax purposes
  • Set a fare discount on a Presto card (for example: for Senior, Youth or EquiPass discounts)

The machines’ live video chat option will not be available during testing but OC Transpo staff will be on-site anytime the station is in service to help.

Give us your feedback

We want to know what you think of the new fare gates and ticket machines and about any issues you’ve encountered during the test.

Image text: Presto prestocard.ca 1-877-378-6123

Contact PRESTO

To buy, charge or register your card!

Go to prestocard.ca
Can of spray paint

For a clean and secure system

Help us by reporting incidents of graffiti and vandalism

How Often Will It Come?

Trains will run every 5 minutes or less at rush hour.

How Often Will It Come?: Find out more

E-mail this page

PRESTO