Contact us
Customer service
| Service | Phone menu option |
|---|---|
| Para Transpo: booking*Note about reservations, cancellation**Note about cancellations, account information and registration | 1 |
| Schedule information and trip planning | 2 |
| Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons | 3 |
| Customer support | 4 |
| Report personal safety concerns (calls will be directed to the Special Constables Unit) | 5 |
| Lost and found | 6 |
|
*Para Transpo reservations are accepted between 7 am and 5 pm only. **Trip cancellations are accepted between the hours of 6 am and 12:30 am. |
|
Customer information
Monday to Friday
7 am – 9 pm
Saturday
8 am – 9 pm
Sunday
9 am – 5 pm
Key contacts
Special Constables Unit
Media Relations
Partnering with OC Transpo
Purchasing is administered by the City of Ottawa’s Supply Services Department.
Customer Service Centres
Only the OC Transpo Customer Service Centre in the Rideau Centre is open at this time.
We recommend customers make an appointment by calling 613-560-5000.
All other OC Transpo Customer Service Centres remain closed.
Rideau Centre hours of operation
Monday to Friday
10:00 am – 7:00 pm
Saturday
9:30 am – 4:00 pm
Sunday
Closed
Lincoln Fields, Place d’Orléans & St-Laurent
Monday to Friday
Closed
Saturday
Closed
Sunday
Closed
Para Transpo
Information & ParaPay
Para Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4
Accessible transit
Let us know how we’re doing
Lost & found
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