Contact us

Customer service

Feedback form

613-741-4390

925 Belfast Rd.

Ottawa ON K1G 0Z4

Language interpretation line: 613-741-4390

TTY: 613-741-5280

Fax: 613-842-3653

Hours of operation

Monday to Friday
7 am – 9 pm
Saturday
8 am – 9 pm
Sunday
9 am – 5 pm

Key contacts

Transit Information

613-741-4390

TTY: 613-741-5280

Special Constables Unit

613-741-2478

TTY: 613-842-3699

Report an incident online

Lost & Found

Heartwood House

613-563-4011

www.heartwoodhouse.ca

Lost & Found information

Media Relations

City Media Relations Protocol

medias@ottawa.ca

Partnering with OC Transpo

Purchasing is administered by the City of Ottawa’s Supply Services Department.

Partnership opportunities

For enquiries, call 613-580-2424 ext. 25186.

Ottawa Distress Centre

Confidential counselling available 24/7:

613-238-3311

dcottawa.on.ca

Customer Service Centres

For the health and safety of our customers and staff, Customer Service Centres are closed until further notice starting April 8.

Rideau Centre hours of operation

Monday to Friday
Closed
Saturday
Closed
Sunday
Closed

Lincoln Fields, Place d’Orléans & St-Laurent

Monday to Friday
Closed
Saturday
Closed
Sunday
Closed

Para Transpo

Reservations

Reserve a trip online

613-244-7272

Cancellations

Cancel a trip online

Automated cancellation line: 613-842-3648

Cancellation line: 613-244-4636

Information & ParaPay

613-741-4390

TTY: 613-244-4833

Para Transpo
925 Belfast Road
Ottawa ON K1G 0Z4

Applications

Lifemark

613-218-8417

105 – 2249 Carling Avenue
Ottawa, ON K2B 7E9

Paratranspo.lifemark@lifemark.ca

Accessible transit

Access OC

613-580-2424 ext. 52873

accessibility@octranspo.com

Customer Service

c/o OC Transpo Accessible Transit Specialist

925 Belfast Rd., Ottawa ON K1G 0Z4

Let us know how we’re doing

Feedback on accessible services

Lost & found

​Heartwood House

404 McArthur Ave.
613-563-4011
lostandfound@heartwoodhouse.ca
Visit the Heartwood House Website at www.heartwoodhouse.ca

Lost & Found information