Customer service
All members of the OC Transpo team are putting customer service first, with real-time information available across an array of channels and our Red Vest staff onsite in O-Train stations to help you on your way.
We’re here to take you there, with care.
Contact us
| Service | Phone menu option |
|---|---|
| Para Transpo: booking*Note about reservations, cancellation**Note about cancellations, account information and registration | 1 |
| Schedule information and trip planning | 2 |
| Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons | 3 |
| Customer support | 4 |
| Report personal safety concerns (calls will be directed to the Special Constables Unit) | 5 |
| Lost and found | 6 |
|
*Para Transpo reservations are accepted between 7 am and 5 pm only. **Trip cancellations are accepted between the hours of 6 am and 12:30 am. |
|
Customer information
Key contacts
Special Constables Unit
Media Relations
Partnering with OC Transpo
Purchasing is administered by the City of Ottawa’s Supply Services Department.
Customer Service Centres
Only the OC Transpo Customer Service Centre in the Rideau Centre is open at this time.
We recommend customers make an appointment by calling 613-560-5000 or using the Virtual Line.
All other OC Transpo Customer Service Centres remain closed
Rideau Centre hours of operation
St-Laurent hours of operation
Para Transpo
Information & ParaPay
Para Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4
Bookings
Accessible transit
Lost & found
Website feedback
If you spot a typo, error or other issue with the website, please let us know: