Stats
Annual Performance Reports
A snapshot and scorecard of how transit services were annually planned, operated and managed:
Facts & Figures
As of December 31:
| Urban Transit Area |
480 km2 |
480 km2 |
| Population served |
887,289 |
874,275 |
| Passengers |
94.4 million |
96.5 million |
| Average weekday ridership |
315,000 |
320,000 |
Fares
Ridership by fare category (%)
As of December 31:
| Regular Pass |
30.3 |
24.0 |
| Youth pass (19 & under) |
10.3 |
9.7 |
| Senior pass |
4.0 |
3.9 |
| Community & Access passes |
3.1 |
3.2 |
| U-Pass |
26.3 |
26.4 |
| DayPass |
1.8 |
1.6 |
| Cash |
4.2 |
3.5 |
| Tickets |
5.7 |
17.3 (incl. e-Purse) |
| e-Purse |
10.6 |
See "Tickets" |
| EquiPass |
1.1 |
n/a |
| Other |
2.5 |
2.3 |
Passenger revenue by fare category (%)
As of December 31:
| Regular Pass |
33.3 |
24.1 |
| Youth pass (19 & under) |
7.7 |
7.7 |
| Senior pass |
2.0 |
1.9 |
| Community & Access passes |
4.1 |
4.8 |
| U-Pass |
17.6 |
17.1 |
| DayPass |
1.0 |
1.0 |
| Cash |
6.7 |
6.2 |
| Tickets |
8.8 |
25.5 (incl. e-Purse) |
| e-Purse |
16.5 |
See "Tickets" |
| EquiPass |
1.2 |
n/a |
| Other |
1.2 |
1.2 |
Service facts
As of December 31:
| Passenger km carried |
948.6 million |
972.4 million |
| Service km carried |
64.7 million |
64.2 million |
| Vehicle service hours |
2.73 million |
2.73 million |
| Average passenger trip length in km |
10 |
10 |
| Total km of routes |
5,800 |
5,800 |
| Number of routes (incl. school routes) |
149 |
149 |
| Employees |
2,834 |
2,722 |
| Bus stops with shelters |
1,400 |
1,202 |
| Bus stops with benches |
1,693 |
1,560 |
| Video schedule display units (Telidon) |
|
16 |
| Telephone Centre calls (annual) |
|
215,000 |
| “560” schedule information calls (annual estimate) |
|
7.5 million |
| “560560”, iPhone and API (annual estimate) |
|
343.6 million |
| Annual website visits (incl. Mobi) |
|
5.4 million |
Active fleet
As of December 31:
| Number of buses in active fleet |
978 |
948 |
| Average age of buses (years) |
6.8 |
6.6 |
| Average life of a bus (years) |
15 |
15 |
| Litres of diesel fuel used by active fleet |
42.46 million |
41.53 million |
| Average km a bus travels per year |
63,162 |
64,800 |
| Average km a bus travels in its lifetime |
947,430 |
817,000 |
| Number of buses with bike racks |
585 |
540 |
Garages
| St. Laurent |
1959 |
275 |
| Pinecrest |
1976 |
193 |
| Merivale |
1978 |
215 |
| St. Laurent North |
1987 |
207 |
| Industrial |
2010 |
167* |
| *Double-decker and articulated (accordion) buses |
Expenditures
| Operations and maintenance |
$361,400,000 |
$368,917,000 |
| Provision for reserves |
$62,200,000 |
$62,396,000 |
| Total |
$423,600,000 |
$431,313,000 |
Funding
| Passenger and other revenue |
$183,400,000 |
$185,189,000 |
| Municipal contribution |
$220,000,000 |
$214,376,000 |
| Gas tax funding |
$20,200,000 |
$20,165,000 |
| Federal contribution |
— |
$11,583,000 |
| Total |
$423,600,000 |
$431,313,000 |
| Capital expenditures |
$579,630,000 |
$476,697,000 |
Facts & figures
Service Facts
As of December 31:
| Annual Passengers |
842,014 |
892,000 |
| Revenue service hours (dedicated service) |
194,174 |
201,500 |
| Revenue vehicle km (dedicated service) |
3,778,875 |
4,328,000 |
Employees
| Para Transpo staff (OC Transpo) |
208 |
164 |
Active fleet
| Dedicated service |
82 |
82 |
| Non-dedicated service (sedans and accessible vans) |
120 |
120 |
Expenditures
| Operations and maintenance |
$31,239,000 |
$32,267,000 |
| Provision for reserves |
$1,811,000 |
$1,767,000 |
| Total |
$33,050,000 |
$34,034,000 |
Funding
| Passenger revenue |
$2,410,000 |
$2,270,000 |
| Municipal contribution |
$30,640,000 |
$31,764,000 |
| Total |
$33,050,000 |
$34,034,000 |
| Capital expenditures |
10,561,000 |
$2,851,000 |
O-Train (Line 2)
Facts & figures
| Annual passengers carried |
3.0 million |
3.2 million |
| Daily ridership |
14,400 |
15,100 |
| Vehicle capacity |
262 passengers |
262 passengers |
| Average service frequency |
12 minutes |
12 minutes |
Transitway
| Weekday passenger volume |
200,000 |
210,000 |
| Peak hour one-way passenger volume |
9,000 |
10,000 |
| Buses per peak hour one-way through central area |
168 |
171 |
| Length of Transitway (km) |
28.1 |
35.4 |
| Number of stations |
58 |
57 |
| Bike & Ride locations |
|
46 |
Transitway Park & Ride spaces
| Baseline |
261 |
261 |
| Canadian Tire Centre |
100 |
100 |
| Eagleson |
1,200 |
1,220 |
| Fallowfield |
1,678 |
1,674 |
| Greenboro |
766 |
765 |
| Innovation |
254 |
|
| Jeanne d’Arc |
60 |
60 |
| Leitrim |
299 |
299 |
| Millennium |
171 |
171 |
| Nepean Woods |
287 |
287 |
| Place d’Orléans |
778 |
778 |
| Ray Friel |
10 |
10 |
| Riverview |
390 |
390 |
| Strandherd |
408 |
333 |
| Telesat (Blair) |
21 |
21 |
| Terry Fox |
537 |
537 |
| Trim |
1,067 |
1,089 |
| Total |
8,307 |
7,995 |
Rural Park & Ride spaces
| Carp |
156 |
| Richmond |
36 |
| Munster Hamlet |
30 |
| Vars |
200 |
| Carlsbad Springs |
15 |
| Navan |
18 |
| Notre-Dame-des-Champs |
30 |
| Cumberland Village |
70 |
| Sarsfield |
38 |
| Manotick |
62 |
On-time performance
Service reliability is one of OC Transpo’s key commitments to Council and to our customers. We have set for ourselves what may be the most ambitious on-time performance target for transit anywhere in North America: for every single bus to be on time at every single bus stop, 90% of the time. The emphasis is placed upon not running early, which exposes customers to missing their bus, along with a standard of running no more than 5 minutes late.
On the strength of our investment in GPS technology, we are investing substantial efforts in reworking individual route schedules so that they are more realistic, thus further helping bus operators stay on time.
Below are links to OC Transpo reports of routes with their individual on-time performance during the morning peak period on weekdays: