Customer-First Action Plan

The 10-point action plan has four key areas of focus to drive results for customers.

Click on one to find out more!

Putting customers first

Improvements underway at Rideau Station

We're making Rideau Station cleaner, safer and more welcoming.

Making service reliable

Recap: June 11, 2026, Transit Committee

The Transit Committee received an update on how the action items in the Customer-First Action Plan will increase transit reliability.

Making service reliable

O-Train Line 1 back to full weekday capacity

Double-car trains are now running on weekdays. This means more space on trains and platforms.

Putting customers first

OC Explained: Spring Cleaning

The Next Stop Blog takes a behind-the-scenes look at some of the operations keeping our transit network tidy.

Make service reliable

Restore Line 1 capacity by mid-June ✓ Done
O-Train Line 1 returned to full capacity on June 8.
Improve preventative maintenance from 51 per cent to 80 per cent and reduce corrective maintenance from 49 per cent to 20 per cent
Adjust bus schedules to reflect real travel times and regularly achieve the 99.5% service delivery target
Support spontaneity for Para Transpo customers

Build the most customer-focused service in Canada
Host customer townhalls to hear direct feedback
Launch the Special Constables’ community visibility team
Revitalize Rideau Station with new signage, repairs, and improved cleanliness
Communicate more regularly and effectively with customers
Introduce new KPIs that reflect customer’s daily experience, including bus punctuality and other impacts to service

Complete the upload LRT to the Province and reinvest $85 million into the reliability, frequency and capacity of transit services
Increase revenues from new and expanded advertising programs
Develop a 10-year capital investment plan for transit

Make OC Transpo the top transit employer in Canada
Hire 20 additional mechanics in 2026
Engage employees to hear direct feedback on how to continue to improve transit in Ottawa