News | OC Transpo

Infrastructure Canada’s Zero Emission Transit Fund invests in ZEBs

The Treasury Board of Canada has approved a $350 million grant through Infrastructure Canada’s Zero Emission Transit Fund.

This grant will go toward:

Purchasing Zero-Emission Buses (ZEBs) and related charging infrastructure.
Installing overhead chargers and back-up generators at garages.
Hydro upgrades to ensure there is sufficient power capacity at the facilities.
New covered structures over existing exterior parking.
Changes to facilities and equipment to maintain electric buses.
Training for all staff and a program management office throughout the life of the project.

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Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

Find out the estimated arrival time of your Para Transpo vehicle
Make a direct cancellation for an upcoming trip
Ask general questions about Para Transpo service

Standard rates apply.

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

New devices are being tested on Para Transpo

You may have noticed new tablets on board Para Transpo vehicles recently.

We’re working on bringing new ways to pay to Para Transpo and the first step is having Operators test out the new equipment.

For now, only a few mini buses are part of the test. There is no change to what customers should do or how they should pay.

When we begin to install fare readers on all our Para Transpo vehicles, we’ll share more information about the new ways you can pay for your trip.

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An even better Para Transpo is here.

OC Transpo introduces My Para Transpo!

This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:

Book and cancel trips.
Track your vehicle before it arrives.
Use from your computer, phone, or tablet on Windows, Mac, IOS, or Android.

Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000.

Canada Infrastructure Bank invests in future zero-emission buses

The Canada Infrastructure Bank (CIB) has invested $380 million with the City of Ottawa. This is to help finance up to 350 more OC Transpo Zero-Emission Buses (ZEBs) through 2027.

The CIB’s loan will go towards upfront costs of the battery-electric buses. Repayment is expected to be covered through the reduced operating costs over the life of the ZEBs as compared to diesel buses.

This move plays an important part in the City's Climate Change Master Plan and goal to reduce the GHG emissions of City operations by 100% by 2040.

Fares news

Displaced Persons and Refugees Transit Pass Program

Displaced persons and refugees who have arrived in Ottawa are eligible for six months of free travel on OC Transpo.

The transit pass is a smartcard valid on buses, trains, and Para Transpo. The card is valid for six months from the month of issue and is non-renewable. The card is accepted on STO. Para Transpo users are required to register with Para Transpo but will have temporary approval until their application is approved.

The transit passes are distributed by the Catholic Centre for Immigrants (CCI) and local settlement agencies.

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