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EquiPass, Community, and Access discount update

Image - EquiPass, Community, and Access discount update

All new EquiPass, Community, and Access Pass discount applications can be submitted by postal mail or by fax. OC Transpo Customer Service Centres (CSC) remain closed.

Check the tabs below to learn more about renewing or applying for a new discounted fare.

EquiPass

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OC Transpo: EquiPass
925 Belfast Road
Ottawa, ON K1G 0Z4

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Fax: 613-746-7648

Applying for a renewal of your EquiPass discount

If your eligibility for the EquiPass discount expired between February 1 and July 31, 2020, and you have not already renewed your discount, your discount will be automatically renewed to August 15.

To renew your discount, you will need to:

Deadline to re-apply for EquiPass after August 15: June 15

You will need to re-apply for your discount eligibility by Monday, June 15. Submit the form below to renew your EquiPass eligibility:

EquiPass application form

If your renewal application is approved, we will mail you a confirmation letter. When CSCs reopen, bring this letter with your registered Presto card and a piece of photo ID to complete your renewal.

For renewal applications that have been declined, the discount will not be renewed.

Applying for a new EquiPass discount

Submit the form below to apply to the EquiPass program. Allow at least 6 to 8 weeks for your application to be processed, plus mailing time.

EquiPass application form

If your application is approved, we will mail you a confirmation letter and a Presto card pre-registered in your name and set with the discount to use temporarily. You must reapply at least 6 to 8 weeks before the expiry date given in your letter.

Have questions about the EquiPass program? Check out the EquiPass FAQ.

Community Pass

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OC Transpo: Community Pass
925 Belfast Road
Ottawa, ON K1G 0Z4

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Fax: 613-746-7648

Applying for a renewal of your Community Pass discount

If your eligibility for the Community Pass discount expired between February 1 and July 31, 2020, and you have not already renewed your discount, your discount will be automatically renewed to August 15.

To renew your discount, you will need to:

Deadline to re-apply for a Community Pass after August 15: August 1

You will need to re-apply for your discount eligibility by Saturday, August 1. Submit the form below to renew your Community Pass eligibility:

Community Pass application form

For renewal applications that have been declined, the discount will not be renewed.

Applying for a new Community Pass

Submit the form below to apply to the Community Pass discount program. Allow at least 3 weeks for your application to be processed, plus mailing time.

Community Pass application form

If your application is approved, we will mail you a confirmation letter and a Presto card pre-registered in your name and set with the discount to use temporarily. You must reapply at least 2 weeks before the expiry date given in your letter.

Access Pass

Postal mail icon

OC Transpo: Access Pass
925 Belfast Road
Ottawa, ON K1G 0Z4

Fax icon

Fax: 613-746-7648

Applying for a new Access Pass

Submit the form below to apply to the Access Pass discount program. Allow at least 3 weeks for your application to be processed, plus mailing time.

Access Pass application form

If your application is approved, we will mail you a confirmation letter and a Presto card pre-registered in your name and set with the discount. You must reapply at least 2 weeks before the expiry date given in your letter.

FAQ: Discount Fares During COVID‑19

1. My OC Transpo discount has expired or is expiring in the next few months. What do I do?

It depends on the type of discount. For Youth, Child and Senior discounts, the discount can be set or extended at a Shoppers Drug Mart or Loblaws / Real Canadian Superstore.

For the EquiPass, and the Community Pass, OC Transpo is aware that the temporary closure of our Customer Service Centres has meant that customers are unable to renew their discount in person. If you have a discount for EquiPass or the Community Pass which expires between February 1 and July 31, 2020, your discount will be renewed automatically to expire on August 15, 2020.

For the Access Pass, we are working on a similar solution, but it may take more time. If you need to get your discount reset as soon as possible, please apply by mail or fax, as if you were applying for the first time.

2. I had a discount on my card, but now it’s charging me adult fare. Why?

Chances are that the discount on your card has expired. See question 1 above.

3. What do I need to do to make sure the discount is picked up on my card?

You will receive an e-mail to let you know when the discount has been renewed (if you have an e-mail on file with Presto). 24 hours after you receive that e-mail, and no later than 45 days later, you will need to tap or query your card to load the discount renewal.

If you are riding the buses or train, your discount renewal will load when you tap. However, if you are not riding right now, you can query your card at a Shoppers Drug Mart, Loblaws, Real Canadian Superstore or at an OC Transpo Ticket Machine to have the discount extension loaded.

Note that you MUST tap your Presto card within the 45 days.

4. What if I don’t tap within the 45 days?

OC Transpo will monitor if your discount was updated. If the discount is not reset, the information will be sent out again a second time.

5. What do I do when it gets close to August 15, 2020?

OC Transpo will continue to review and monitor the situation and will provide further updates by the beginning of July. You will still need to submit an application for the renewal of your discount in the meanwhile:

  • EquiPass – you will need to apply for a renewal no later than June 15, 2020, to allow time to process your application. New applications can be submitted at any time.
  • Community Pass – you will need to complete a new Community Pass application by August 1, 2020.
  • Access Pass – Applications can be submitted at any time.  A new application will need to be submitted for renewals.

6. I had an EquiPass, but it didn’t automatically get renewed. Why not?

There are some customers who applied for a renewal to the EquiPass which was not approved and would not receive the automatic renewal.

7. What if I use ParaPay, not a Presto card?

Discounts on ParaPay for the Community Pass and EquiPass will also be automatically renewed. You will not receive an e-mail, but if it does not get automatically renewed, contact OC Transpo Customer Service and let us know.

8. What if I have just become eligible for a discounted fare?

If you are eligible for a Senior, Youth or Child discount, you can go to Shoppers Drug Mart or Loblaws / Real Canadian Superstore to have your discount set.

If you are making a new application for the EquiPass, Community Pass or Access Pass, you will need to mail or fax in your application to OC Transpo. If you are approved, you will be sent an approval letter and Presto card with the discount set on it. There will be no charge for the Presto card. Please follow the direction contained in your approval letter to ensure your new card is registered.

9. If I receive a new card, can I transfer my e-Purse from my old card onto my new card?

Unfortunately, no. If you presently have a Presto card, please DO NOT transfer your old Presto card products to the new card you received from OC Transpo. If you do, the discount will be removed from your new card.

Please contact OC Transpo Customer Service, if you have questions regarding your old card.

10. Where can I find the applications for the EquiPass, Community and Access Pass discounts?

The applications are available online:

EquiPass application form

Community Pass application form

Access Pass application form

You can print the application, fill it out, and send it with the supporting documents (listed on the application form) to OC Transpo.

You must also include a complete Presto registration form.

11. What if I don’t have a printer at home?

You can call OC Transpo Customer Service at 613-741-4390, and ask for a hard copy of the application to be mailed to you.

12. Do I have to send original documents with my application?

No, please send photocopies only. Original documents will not be returned.

13. How can I send in my application?

Applications can be mailed in to:

OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

Or faxed in to 613-746-7648.

14. Can I e-mail the application?

Applications are not being accepted by e-mail. Due to privacy, confidentiality and security requirements, personal or financial documents cannot be received by e-mail.

15. Can I drop off the application in person?

Not at this time. We will update if these options become available.

16. I sent in my application, and I haven’t heard back. What should I do?

Make sure you allow enough time for us to process your application. In general, it will take:

  • EquiPass – 6 to 8 weeks to approve, and then mailing time
  • Community Pass – 2 to 3 weeks to approve, and then mailing time
  • Access Pass – 2 to 3 weeks to approve, then mailing time

If you have not heard back within that time, contact OC Transpo Customer Service at 613-741-4390.

17. What if my discount already expired or my new application is delayed and I paid the regular adult fare for a period of time?

If you paid a higher fare you will receive a reimbursement if you are eligible. Please contact OC Transpo Customer Service at 613-741-4390 for a review of your situation.