Improved Para Transpo booking hours
Starting May 12, all Para Transpo customers can book next-day trips between 7 am and 5 pm on the day prior to their trip. Any customer can call the Reservation Line (Tel: 613-244-7272; TTY: 613-244-4833) at any time between 7 am and 5 pm.
Para Transpo customers can also use the online trip reservation form between 7 am and 3:30 pm as a quick self-serve option for next-day or Statutory Holiday bookings.
Expanding booking hours is the next in a series of improvements planned for Para Transpo customers. Over the past several years, these improvements have included:
- increasing capacity to accommodate more trips
- improving the phone queue system for customers who call to book their trips
- increasing staffing on the phone lines
- making it easier to use a Presto monthly pass on Para Transpo
- adding an initial online option for booking and cancelling trips
We are continuing to work on projects that deliver expanded online booking, cancellation, account management, trip arrival time, and allow the use of a Presto card onboard Para Transpo minibuses and taxis.