At a glance
Key takeaways
- Para Transpo Talk brings Para Transpo customers, their families, companions and support persons together for meaningful discussions and updates with OC Transpo staff.
- Para Transpo Talk participated in Adapt Expo and AccessAbility Day in May.
This May, the OC Transpo Customer Care team brought Para Transpo Talk to two community events: Adapt Expo on May 9 and AccessAbility Day on May 29.
These events provided opportunities for Para Transpo customers, their families, companions, support persons, and community organizations to connect directly with the Customer Care team, ask questions, share feedback, and learn more about the services and tools that support accessible travel across Ottawa.
We had a great time hearing from customers and talking about all things Para Transpo! These events provide meaningful opportunities to learn and to connect directly with the people we serve, and we look forward to each one.
If you weren't able to join us this time, don't worry! The Next Stop Blog is here to fill you in on the highlights.
Adapt Expo
Members of the Customer Care team were on hand at Adapt Expo at Carleton University to answer questions about Para Transpo services, eligibility, booking options, fares, and accessible travel.
Visitors also had the opportunity to view one of our new seven-metre Para Transpo minibuses, speak with a Para Transpo Operator, and learn more about the features of the new vehicle.
AccessAbility Day
The Customer Care team participated in AccessAbility Day at City Hall, an annual event that celebrates accessibility awareness and highlights programs and services that support people with disabilities.
Throughout the day, the team spoke with customers, caregivers, members of Council, community agencies, and advocacy groups about accessible transportation and the important role Para Transpo plays in helping residents stay connected to work, school, medical appointments, recreation, and community activities.
Many conversations focused on improving customer experience, enhancing accessibility features across the transit network, and identifying opportunities to strengthen collaboration with community organizations.
What we heard
Among the many topics we spoke about at these events, a few topics were particularly popular.
Four free trips per month for seniors
This Para Transpo fare benefit was introduced in 2026. Seniors aged 65 and older who use a registered Presto card and pay per trip are eligible to receive a credit for up to four free Para Transpo trips each month. The credit is applied automatically to Presto cards in the following month. Find more information on the Para Transpo fares page.
My Para Transpo
My Para Transpo is a self-serve online booking system. With My Para Transpo, you can:
- Book trips online
- Review upcoming reservations
- Cancel trips when plans change
- View trip details and account information
- Set up notifications for upcoming trips
You can get started in a few simple steps with an email address and your Customer ID number. If you are a community organization looking to make bookings on behalf of clients, you can reach out to the Customer Care team directly at parlons_paratranspo_talk@ottawa.ca.
More information about My Para Transpo is available here: My Para Transpo | OC Transpo.
What's coming up next?
Thank you to everyone who stopped by to speak with us during Adapt Expo and Accessibility Day! We appreciate your questions, feedback, and suggestions.
We're preparing for our next Para Transpo Talk events this August. Event dates and locations will be shared on octranspo.com, social media and through the City of Ottawa's Accessibility Spotlight newsletter closer to the event.
If you have feedback, questions, or ideas about Para Transpo service, reach out to the Para Transpo Talk team at Parlons_ParaTranspo_Talk@ottawa.ca. Your input helps us continue working toward a more accessible and inclusive transit system for everyone.
