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We’re here to help!

Image - We’re here to help!

OC Transpo logo Look for the red vest

O-Train Ambassador showing a customer their route on a wall map.
O-Train Ambassador speaking to a crowd at Blair Station.

OC Transpo's O-Train Ambassadors will be at stations and riding the trains if you need assistance. Look for staff wearing a red vest with a reflective white "O" symbol. O-Train Ambassadors will be on-site from opening day until two weeks after the major fall service change.

We're here to help you:

  • Plan your trip with the O-Train
  • Use the ticket machines
  • Enter and exit the fare gates
  • Navigate the stations and bus platforms
  • Learn about the new bus routes connecting to Line 1
  • Hand out printed information booklets
  • Answer any questions you may have about Line 1 service

OC Transpo logo Video-chat at a ticket machine

Arrow pointing to 'We're here to help' button on a ticket machine.

At each ticket machine, you can speak with an OC Transpo Customer Service Representative using the video-chat feature.

Click the "We're here to help!" O button in the top right corner of the touch screen to connect with a representative.

Video-chat is available 7-days a week when Line 1 opens in the morning to 9 pm. After 9 pm, use a yellow Emergency Phone to speak with a Customer Service Representative.

OC Transpo logo Talk with Customer Service

By phone using an Information Telephone:

  • Free to use
  • Available in all Line 1 stations
  • Direct line to an OC Transpo Customer Service Representative

Contact us

Rider pressing the call button on an Information Telephone.