The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.
Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.
Check this page regularly for updates or follow us on Twitter @OC_Transpo.
March 29
Effective March 30, schedules will be adjusted on all bus routes.
OC Transpo will be monitoring the adjusted transit service. We will be prioritizing changes that keep sufficient space available on buses and changes that address travel needs to essential services based on staff and customer feedback.
March 27
Starting on Monday, March 30, many bus routes are operating on a Saturday schedule.
These changes reflect lower ridership and maintain service to all neighbourhoods and essential services.
March 27
Starting March 27, the St-Laurent mall will reduce its hours to 6am - 7:30pm daily. While the mall is open, all doors except the north door (beside Toys “R” Us) and the upper level door across from St-Laurent station will be locked. To get to St-Laurent station when the mall is closed, use external walkways as shown in the map below.
The station is located at the south end of the mall. From the north entrance, head either east or west then follow the path south.
March 26
Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:
March 24
Starting this week, OC Transpo will be adjusting service levels on routes across the system:
March 24
Metrolinx has extended the cancellation deadline of Autorenew contracts for April monthly passes to Friday, March 27 at 11:59 pm.
This will give customers more time to cancel their Autorenew contracts. Log into your account at Prestocard.ca to change your contract settings.
March 18
For the health and safety of our customers and staff, Customer Service Centres (CSCs) are closed until further notice. You can no longer drop off your application for the EquiPass in person.
Please mail your application to:
OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4
We will not be able to set your discount on a Presto card until CSCs have reopened.
March 15
OC Transpo is asking all transit customers to help slow the spread of COVID-19 in Ottawa. OC Transpo is committed to keeping its customers and staff safe.
As the situation evolves, we are closely monitoring our ridership numbers and actions being taken by other Canadian and international transit agencies. In response to ridership numbers, starting on Tuesday, we will end daily S1 service and redeploy those buses to support routes in the rest of the transit network. S1 service can be redeployed, should circumstances warrant.
