Skip to content

COVID-19

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


Services newsCOVID-19 news

Upcoming Changes to Bus Service

March 29

Effective March 30, schedules will be adjusted on all bus routes.

OC Transpo will be monitoring the adjusted transit service. We will be prioritizing changes that keep sufficient space available on buses and changes that address travel needs to essential services based on staff and customer feedback.

Read More about Upcoming Changes to Bus Service

Image - March 30 service change
Services newsCOVID-19 news

March 30 service change

March 27

Starting on Monday, March 30, many bus routes are operating on a Saturday schedule.

These changes reflect lower ridership and maintain service to all neighbourhoods and essential services.

Read More about March 30 service change

Image - Access to St-Laurent Station from the Mall
COVID-19 news

Access to St-Laurent Station from the Mall

March 27

Starting March 27, the St-Laurent mall will reduce its hours to 6am - 7:30pm daily. While the mall is open, all doors except the north door (beside Toys “R” Us) and the upper level door across from St-Laurent station will be locked. To get to St-Laurent station when the mall is closed, use external walkways as shown in the map below.

The station is located at the south end of the mall. From the north entrance, head either east or west then follow the path south.

View map

Heartwood House logo with image text Lost and found
COVID-19 news

Changes to Heartwood House hours and operations

March 26

Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:

  • New office hours: Monday to Friday 9 am to 2 pm. Calls will only be accepted during these hours.
  • The public is no longer allowed to visit the office. You can pick up urgently needed items (wallet, purse, work device and medication) by appointment. To book a time:
  • All other items will be held in storage until it is safe to resume normal operations. In the meantime, you can call to have your name placed on your item.
Services newsCOVID-19 news

Changes to service levels

March 24

Starting this week, OC Transpo will be adjusting service levels on routes across the system:

  • March 25 - Line 2
  • March 27 - Line 1
  • March 30 - Conventional buses

Read More about Changes to service levels

Image - Deadline to cancel Presto Autorenew extended
Fares newsCOVID-19 news

Deadline to cancel Presto Autorenew extended

March 24

Metrolinx has extended the cancellation deadline of Autorenew contracts for April monthly passes to Friday, March 27 at 11:59 pm.

This will give customers more time to cancel their Autorenew contracts. Log into your account at Prestocard.ca to change your contract settings.

Image - Submit your EquiPass application by mail
Fares newsCOVID-19 news

Submit your EquiPass application by mail

March 18

For the health and safety of our customers and staff, Customer Service Centres (CSCs) are closed until further notice. You can no longer drop off your application for the EquiPass in person.

Please mail your application to:

OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

We will not be able to set your discount on a Presto card until CSCs have reopened.

Image - Attention OC Transpo Customers
COVID-19 news

Attention OC Transpo Customers

March 15

OC Transpo is asking all transit customers to help slow the spread of COVID-19 in Ottawa. OC Transpo is committed to keeping its customers and staff safe.

  • If you feel sick, please stay home
  • Protect yourself while using public transit
  • Wash your hands thoroughly with soap and water as soon as possible or when you reach your destination

Read More about Attention OC Transpo Customers

S1 service symbol
Line 1 newsCOVID-19 news

Revised S1 service

As the situation evolves, we are closely monitoring our ridership numbers and actions being taken by other Canadian and international transit agencies. In response to ridership numbers, starting on Tuesday, we will end daily S1 service and redeploy those buses to support routes in the rest of the transit network. S1 service can be redeployed, should circumstances warrant.

Page 2 of 2 pages  < 1 2