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COVID-19

OC Transpo is taking proactive steps throughout our operations to respond to the COVID-19 pandemic. Our priority is the health and safety of our operators and customers. We are taking this situation very seriously and working closely with the Office of Emergency Management, Ottawa Public Health and other City departments.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


COVID-19 news

OC Transpo – New Case of COVID‑19

April 11

Today, we received confirmation that a member of the Special Constable Unit at OC Transpo has tested positive for COVID‑19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.

Read More about OC Transpo – New Case of COVID‑19

COVID-19 news

New confirmed Case of COVID‑19

April 9

Today, we received confirmation that an Operator has tested positive for COVID-19. We are working closely with Ottawa Public Health (OPH) to take all necessary steps to protect everyone.

Read More about New confirmed Case of COVID‑19

COVID-19 news

OC Transpo – Second Case of COVID-19

April 5

Today, we received confirmation that a red-vested O-Train Ambassador has tested positive for COVID-19. The OTA who tested positive had been in self-isolation since they first called in sick on March 31. They received the COVID-19 test on Thursday, April 2, and continue to self-isolate at home.

Read More about OC Transpo – Second Case of COVID-19

COVID-19 news

OC Transpo Operator tests positive for COVID-19: information for customers

April 1

Last evening, the City received confirmation that an OC Transpo bus operator has tested positive for COVID-19. OC Transpo is working directly with Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the operator.

Read More about OC Transpo Operator tests positive for COVID-19: information for customers

Services newsCOVID-19 news

Upcoming Changes to Bus Service

March 29

Effective March 30, schedules will be adjusted on all bus routes.

OC Transpo will be monitoring the adjusted transit service. We will be prioritizing changes that keep sufficient space available on buses and changes that address travel needs to essential services based on staff and customer feedback.

Read More about Upcoming Changes to Bus Service

Image - March 30 service change
Services newsCOVID-19 news

March 30 service change

March 27

Starting on Monday, March 30, many bus routes are operating on a Saturday schedule.

These changes reflect lower ridership and maintain service to all neighbourhoods and essential services.

Read More about March 30 service change

Image - Access to St-Laurent Station from the Mall
COVID-19 news

Access to St-Laurent Station from the Mall

March 27

Starting March 27, the St-Laurent mall will reduce its hours to 6am - 7:30pm daily. While the mall is open, all doors except the north door (beside Toys “R” Us) and the upper level door across from St-Laurent station will be locked. To get to St-Laurent station when the mall is closed, use external walkways as shown in the map below.

The station is located at the south end of the mall. From the north entrance, head either east or west then follow the path south.

View map

Heartwood House logo with image text Lost and found
COVID-19 news

Changes to Heartwood House hours and operations

March 26

Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:

  • New office hours: Monday to Friday 9 am to 2 pm. Calls will only be accepted during these hours.
  • The public is no longer allowed to visit the office. You can pick up urgently needed items (wallet, purse, work device and medication) by appointment. To book a time:
  • All other items will be held in storage until it is safe to resume normal operations. In the meantime, you can call to have your name placed on your item.
Services newsCOVID-19 news

Changes to service levels

March 24

Starting this week, OC Transpo will be adjusting service levels on routes across the system:

  • March 25 - Line 2
  • March 27 - Line 1
  • March 30 - Conventional buses

Read More about Changes to service levels

Image - Deadline to cancel Presto Autorenew extended
Fares newsCOVID-19 news

Deadline to cancel Presto Autorenew extended

March 24

Metrolinx has extended the cancellation deadline of Autorenew contracts for April monthly passes to Friday, March 27 at 11:59 pm.

This will give customers more time to cancel their Autorenew contracts. Log into your account at Prestocard.ca to change your contract settings.

Image - Doors closest to Line 1 operator cabs are temporarily closing
Line 1 newsCOVID-19 news

Doors closest to Line 1 operator cabs are temporarily closing

March 19

Following the successful implementation of rear door boarding on conventional buses due to the COVID-19 pandemic, starting today, we are implementing a similar solution for all Line 1 trains.

Read More about Doors closest to Line 1 operator cabs are temporarily closing

Image - Submit your EquiPass application by mail
Fares newsCOVID-19 news

Submit your EquiPass application by mail

March 18

For the health and safety of our customers and staff, Customer Service Centres (CSCs) are closed until further notice. You can no longer drop off your application for the EquiPass in person.

Please mail your application to:

OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

We will not be able to set your discount on a Presto card until CSCs have reopened.

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