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COVID-19

With the reopening of the economy, transit ridership will increase. We've been working closely with Ottawa Public Health to develop a recovery plan to keep customers and staff as safe as possible. Wearing cloth masks, enhanced cleaning schedules, and protective shields for operators are some of the ways we'll keep everyone safer as we return to normal service.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


Services newsCOVID-19 news

Changes to service levels

March 24

Starting this week, OC Transpo will be adjusting service levels on routes across the system:

  • March 25 - Line 2
  • March 27 - Line 1
  • March 30 - Conventional buses

Read More about Changes to service levels

Image - Deadline to cancel Presto Autorenew extended
Fares newsCOVID-19 news

Deadline to cancel Presto Autorenew extended

March 24

Metrolinx has extended the cancellation deadline of Autorenew contracts for April monthly passes to Friday, March 27 at 11:59 pm.

This will give customers more time to cancel their Autorenew contracts. Log into your account at Prestocard.ca to change your contract settings.

Image - Doors closest to Line 1 operator cabs are temporarily closing
Line 1 newsCOVID-19 news

Doors closest to Line 1 operator cabs are temporarily closing

March 19

Following the successful implementation of rear door boarding on conventional buses due to the COVID-19 pandemic, starting today, we are implementing a similar solution for all Line 1 trains.

UPDATE: Effective June 15, this measure has ended.

Read More about Doors closest to Line 1 operator cabs are temporarily closing

Image - Submit your EquiPass application by mail
Fares newsCOVID-19 news

Submit your EquiPass application by mail

March 18

For the health and safety of our customers and staff, Customer Service Centres (CSCs) are closed until further notice. You can no longer drop off your application for the EquiPass in person.

Please mail your application to:

OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

We will not be able to set your discount on a Presto card until CSCs have reopened.

Image - Rear-door boarding on all buses
COVID-19 news

Rear-door boarding on all buses

March 16

For the health and safety of our operators and customers, you are asked to board and exit using the back doors only. Customers with accessibility needs may still use the front doors. Please do not approach the operator. Customers who normally pay with cash will not be able to pay.

This measure will allow us to keep our service running during the COVID-19 pandemic.

UPDATE: Effective June 15, this measure has ended

Read More about Rear-door boarding on all buses

Image - Attention OC Transpo Customers
COVID-19 news

Attention OC Transpo Customers

March 15

OC Transpo is asking all transit customers to help slow the spread of COVID-19 in Ottawa. OC Transpo is committed to keeping its customers and staff safe.

  • If you feel sick, please stay home
  • Protect yourself while using public transit
  • Wash your hands thoroughly with soap and water as soon as possible or when you reach your destination

Read More about Attention OC Transpo Customers

S1 service symbol
Line 1 newsCOVID-19 news

Revised S1 service

As the situation evolves, we are closely monitoring our ridership numbers and actions being taken by other Canadian and international transit agencies. In response to ridership numbers, starting on Tuesday, we will end daily S1 service and redeploy those buses to support routes in the rest of the transit network. S1 service can be redeployed, should circumstances warrant.

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