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COVID-19

OC Transpo is taking proactive steps throughout our operations to respond to the COVID-19 pandemic. Our priority is the health and safety of our operators and customers. We are taking this situation very seriously and working closely with the Office of Emergency Management, Ottawa Public Health and other City departments.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


Image - OC Transpo Customer Service Centres Closing
Services newsCOVID-19 news

OC Transpo Customer Service Centres Closing

March 17

OC Transpo’s Customer Service Centres are being temporarily closed for employee and customer safety due to COVID-19.

Customers can use these alternatives:

  • prestocard.ca
  • Ticket machines at O-Train stations
  • Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations (depending on store hours)

Read More about OC Transpo Customer Service Centres Closing

Image - Rear-door boarding on all buses
COVID-19 news

Rear-door boarding on all buses

March 16

For the health and safety of our operators and customers, you are asked to board and exit using the back doors only. Customers with accessibility needs may still use the front doors. Please do not approach the operator. Customers who normally pay with cash will not be able to pay.

This measure will allow us to keep our service running during the COVID-19 pandemic.

Read More about Rear-door boarding on all buses

Image - Attention OC Transpo Customers
COVID-19 news

Attention OC Transpo Customers

March 15

OC Transpo is asking all transit customers to help slow the spread of COVID-19 in Ottawa. OC Transpo is committed to keeping its customers and staff safe.

  • If you feel sick, please stay home
  • Protect yourself while using public transit
  • Wash your hands thoroughly with soap and water as soon as possible or when you reach your destination

Read More about Attention OC Transpo Customers

S1 service symbol
Line 1 newsCOVID-19 news

Revised S1 service

As the situation evolves, we are closely monitoring our ridership numbers and actions being taken by other Canadian and international transit agencies. In response to ridership numbers, starting on Tuesday, we will end daily S1 service and redeploy those buses to support routes in the rest of the transit network. S1 service can be redeployed, should circumstances warrant.

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