Changes to service levels
Starting this week, OC Transpo will be adjusting service levels on routes across the system:
- March 25 - Line 2
- March 27 - Line 1
- March 30 - Conventional buses
With the reopening of the economy, transit ridership will increase. We've been working closely with Ottawa Public Health to develop a recovery plan to keep customers and staff as safe as possible. Wearing cloth masks, enhanced cleaning schedules, and protective shields for operators are some of the ways we'll keep everyone safer as we return to normal service.
Check this page regularly for updates or follow us on Twitter @OC_Transpo.
Metrolinx has extended the cancellation deadline of Autorenew contracts for April monthly passes to Friday, March 27 at 11:59 pm.
This will give customers more time to cancel their Autorenew contracts. Log into your account at Prestocard.ca to change your contract settings.
Following the successful implementation of rear door boarding on conventional buses due to the COVID-19 pandemic, starting today, we are implementing a similar solution for all Line 1 trains.
UPDATE: Effective June 15, this measure has ended.
For the health and safety of our customers and staff, Customer Service Centres (CSCs) are closed until further notice. You can no longer drop off your application for the EquiPass in person.
Please mail your application to:
925 Belfast Road
Ottawa, ON K1G 0Z4
We will not be able to set your discount on a Presto card until CSCs have reopened.
For the health and safety of our operators and customers, you are asked to board and exit using the back doors only. Customers with accessibility needs may still use the front doors. Please do not approach the operator. Customers who normally pay with cash will not be able to pay.
This measure will allow us to keep our service running during the COVID-19 pandemic.
UPDATE: Effective June 15, this measure has ended
OC Transpo is asking all transit customers to help slow the spread of COVID-19 in Ottawa. OC Transpo is committed to keeping its customers and staff safe.
As the situation evolves, we are closely monitoring our ridership numbers and actions being taken by other Canadian and international transit agencies. In response to ridership numbers, starting on Tuesday, we will end daily S1 service and redeploy those buses to support routes in the rest of the transit network. S1 service can be redeployed, should circumstances warrant.