OC Transpo is constantly looking for ways to implement suggestions, improve service, and respond to customer feedback.
To keep our customers up to date about O-Train Line 1 service and new initiatives, OC Transpo has launched this new information tool to provide regular updates, background information and answers to frequently asked questions about Ottawa’s new multimodal service. Updates will be posted regularly during this stabilization period.
We are working hard to improve reliability, minimize delays and keep our city moving. We are maintaining staffing levels at Line 1 stations to guide and assist customers.
We know that this service transformation represents a major change to the travel patterns of our customers, and we thank them for their continued patience. With the introduction of any new service, there will be a period of transition and adjustment for our customers and for our operations. During this time, we are collecting data and feedback, and are assessing what adjustments need to be made in order to meet the needs of our customers.
We welcome your continued comments via the OC Customer Feedback form.
You can also find a variety of helpful tools and resources to plan your route and be ready for rail: