To prepare for increased ridership and normal seasonal service levels, additional health and safety measures come into effect Monday, June 15.
The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) recommends that Ottawans strengthen their physical distancing measures and avoid gatherings of all sizes and non-essential travel outside the home. At the same time, OPH acknowledges that there are essential services – including public transit – that must continue to allow the city to function.
After closely reviewing ridership during the Covid-19 pandemic, we continue to monitor and adjust service across the network to reflect lower customer volumes. Service will be maintained to all neighbourhoods and essential services. The new levels also leave space for physical distancing.
We are reaching out to staff and customers for feedback on the March 30 service changes. In response to your feedback, we are adding new service on some routes. We will continue collecting feedback and adjusting service as necessary to ensure that our customers and staff can travel safely.
Plan your trip in advance as service adjustments may result in changes to your regular trip times.
The doors closest to Line 1 and 2 operator cabs are temporarily closed.
Customers are asked to board and exit using the back doors only.
For the health and safety of our customers and staff, all OC Transpo Customer Service Centres (CSC) and ServiceOttawa Client Service Centres are temporarily closed as of Tuesday, March 17.
During this time, Ticket Machines, Shoppers Drug Mart and Loblaws store locations, as well as Prestocard.ca are alternatives for most transactions. ParaPay accounts can be loaded by phone (613-741-4390) or online.
Below are different ways you can purchase or renew transit products:
Purchase, load, and query a Presto card at:
Set up auto-renew or an e-purse top up online at Prestocard.ca.
Senior and youth fares can be set at Shoppers Drug Mart and Loblaws locations.
New applications and renewals for the EquiPass and Community Pass discount programs can be submitted by postal mail or fax. If your eligibility for the EquiPass and Community Pass expired between February 1 and July 31, 2020 and you have not already renewed your discount, it will be renewed to August 15.
To renew your discount, you will need to:
Access Pass discounts will not be automatically renewed. To renew your eligibility for this discount, submit a new Access Pass application by postal mail or fax.
For renewal applications that have been declined, the discount will not be renewed.
To set up ParaPay, call 613-741-4390.
Load your ParaPay account:
To request a new or replacement a-card, please contact our Accessibility Specialist:
Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes: