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Service adjustments

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

Returning to normal schedule

Full bus and train service has resumed. Plan your trip in advance as service adjustments may result in changes to your regular trip times.

Customer Service Centres

Most transactions can be completed online, at participating retailers, by phone, or at ticket machines; customers can call us at 613-560-5000 to find the best way to avoid in-person line ups.

We recommend customers make an appointment at the Rideau OC Transpo Customer Service Centre by calling 613-560-5000.

All other OC Transpo Customer Service Centres (CSCs) remain closed.

Enhanced safety measures have been introduced at the Rideau Centre Customer Service Centre, which include:

  • enhanced cleaning of the service counter and kiosk screen
  • hand sanitizer for customers at the entrance
  • limited number of customers in the CSC at once
  • longer cords on card readers,
  • replacement of protective shields where appropriate, and
  • signage for customers.

The following Service Ottawa Client Service Centre locations will be open by appointment only:

During this time, Ticket Machines, Shoppers Drug Mart and Loblaws store locations, as well as are alternatives for most transactions. ParaPay accounts can be loaded by phone (613-560-5000) or online.

Below are different ways you can purchase or renew transit products:


Purchase, load, and query a Presto card at:

Set up auto-renew or an e-purse top up online at or with the Presto app (Apple and Android).

Discounted fares

Senior and youth fares can be set at Shoppers Drug Mart and Loblaws locations.

New applications and renewals for the EquiPass discount program can be submitted by postal mail or fax.

Postal mail icon

OC Transpo: EquiPass
925 Belfast Road
Ottawa, ON K1G 0Z4

Fax icon

Fax: 613-746-7648

New applications and renewals for the Community Pass and Access Pass discount programs can be submitted by telephone. Postal mail or fax are also available.


To set up ParaPay, call 613-560-5000.

Load your ParaPay account:

  • By phone 613-560-5000
  • Online at
  • By mail:
    • Write cheque to “City of Ottawa”, and include your Client ID and name in the memo field
      Mail cheque to: City of Ottawa, Attn: Para Transpo, 925 Belfast Road, Ottawa ON K1G 0Z4


To request a new or replacement a-card, please contact our Accessibility Specialist:

Lost & Found

Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:

  • New office hours: Monday to Friday 8:30 am to 2 pm. Calls will only be accepted during these hours.
  • The public is no longer allowed to visit the office. You can pick up urgently needed items (wallet, purse, work device and medication) by appointment. To book a time:
  • All other items will be held in storage until it is safe to resume normal operations. In the meantime, you can call to have your name placed on your item.

Visit for more information