The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.
Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.
Full bus and train service has resumed. Plan your trip in advance as service adjustments may result in changes to your regular trip times.
Most transactions can be completed online, at participating retailers, by phone, or at ticket machines; customers can call us at 613-560-5000 to find the best way to avoid in-person line ups.
The OC Transpo Customer Service Centre in the Rideau Centre is open by appointment only. Appointments are available Monday to Friday between 10 am and 5 pm. Call 613-560-5000 to book an appointment at the Rideau Centre Customer Service Centre.
Enhanced safety measures have been introduced at the Rideau Centre Customer Service Centre, which include:
All other OC Transpo Customer Service Centres remain closed.
The following Service Ottawa Client Service Centre locations will be open by appointment only:
During this time, Ticket Machines, Shoppers Drug Mart and Loblaws store locations, as well as Prestocard.ca are alternatives for most transactions. ParaPay accounts can be loaded by phone (613-560-5000) or online.
Below are different ways you can purchase or renew transit products:
Purchase, load, and query a Presto card at:
Senior and youth fares can be set at Shoppers Drug Mart and Loblaws locations.
New applications and renewals for the EquiPass discount program can be submitted by postal mail or fax.
New applications and renewals for the Community Pass and Access Pass discount programs can be submitted by telephone. Postal mail or fax are also available.
To set up ParaPay, call 613-560-5000.
Load your ParaPay account:
To request a new or replacement a-card, please contact our Accessibility Specialist:
Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes: