To prepare for increased ridership and normal seasonal service levels, additional health and safety measures come into effect Monday, June 15.
The novel coronavirus (COVID‑19) outbreak continues to change rapidly. Ottawa Public Health (OPH) recommends that Ottawans strengthen their physical distancing measures and avoid gatherings of all sizes and non-essential travel outside the home. At the same time, OPH acknowledges that there are essential services – including public transit – that must continue to allow the city to function.
As the economy reopens, transit ridership in Ottawa will increase. We have developed a transit service recovery plan to accommodate this increase and help keep you safer:
Plan your trip in advance as service adjustments may result in changes to your regular trip times.
O-Train Line 1
Most transactions can be completed online, at participating retailers, by phone, or at ticket machines; customers can call us at 613-741-4390 to find the best way to avoid in-person line ups.
Our Rideau Customer Service Centre (CSC) is now open with reduced hours.
New temporary hours:
Enhanced safety measures have been introduced at the Rideau Centre Client Service Centre, which include:
All other OC Transpo Customer Service Centres remain closed.
Starting July 6, the following Service Ottawa Client Service Centre locations will be open by appointment only:
During this time, Ticket Machines, Shoppers Drug Mart and Loblaws store locations, as well as Prestocard.ca are alternatives for most transactions. ParaPay accounts can be loaded by phone (613-741-4390) or online or with the Presto app (Apple, Android)
Below are different ways you can purchase or renew transit products:
Purchase, load, and query a Presto card at:
Set up auto-renew or an e-purse top up online at Prestocard.ca.
Senior and youth fares can be set at Shoppers Drug Mart and Loblaws locations.
New applications and renewals for the EquiPass and Community Pass discount programs can be submitted by postal mail or fax. If your eligibility for the EquiPass and Community Pass expired between February 1 and July 31, 2020 and you have not already renewed your discount, it will be renewed to August 15.
To renew your discount, you will need to:
Access Pass discounts will not be automatically renewed. To renew your eligibility for this discount, submit a new Access Pass application by postal mail or fax.
For renewal applications that have been declined, the discount will not be renewed.
To set up ParaPay, call 613-741-4390.
Load your ParaPay account:
To request a new or replacement a-card, please contact our Accessibility Specialist:
Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes: