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Service adjustments

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.

Returning to normal schedule

Full bus and train service has resumed. Plan your trip in advance as service adjustments may result in changes to your regular trip times.

Customer Service Centres

Most transactions can be completed online, at participating retailers, by phone, or at ticket machines; customers can call us at 613-560-5000 to find the best way to avoid in-person line ups.

The OC Transpo Customer Service Centre in the Rideau Centre is open by appointment only. Appointments are available Monday to Friday between 10 am and 5 pm. Call 613-560-5000 to book an appointment at the Rideau Centre Customer Service Centre.

Enhanced safety measures have been introduced at the Rideau Centre Customer Service Centre, which include:

  • enhanced cleaning of the service counter and kiosk screen
  • hand sanitizer for customers at the entrance
  • limited number of customers in the CSC at once
  • longer cords on card readers,
  • replacement of protective shields where appropriate, and
  • signage for customers.

All other OC Transpo Customer Service Centres remain closed.

The following Service Ottawa Client Service Centre locations will be open by appointment only:

During this time, Ticket Machines, Shoppers Drug Mart and Loblaws store locations, as well as Prestocard.ca are alternatives for most transactions. ParaPay accounts can be loaded by phone (613-560-5000) or online.

Below are different ways you can purchase or renew transit products:

Presto

Purchase, load, and query a Presto card at:

Set up auto-renew or an e-purse top up online at Prestocard.ca or with the Presto app (Apple and Android).

Discounted fares

Senior and youth fares can be set at Shoppers Drug Mart and Loblaws locations.

New applications and renewals for the EquiPass discount program can be submitted by postal mail or fax.

Postal mail icon

OC Transpo: EquiPass
925 Belfast Road
Ottawa, ON K1G 0Z4

Fax icon

Fax: 613-746-7648

New applications and renewals for the Community Pass and Access Pass discount programs can be submitted by telephone. Postal mail or fax are also available.

ParaPay

To set up ParaPay, call 613-560-5000.

Load your ParaPay account:

  • By phone 613-560-5000
  • Online at parapay.octranspo.com
  • By mail:
    • Write cheque to “City of Ottawa”, and include your Client ID and name in the memo field
      Mail cheque to: City of Ottawa, Attn: Para Transpo, 925 Belfast Road, Ottawa ON K1G 0Z4

a-cards

To request a new or replacement a-card, please contact our Accessibility Specialist:

Lost & Found

Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:

  • New office hours: Monday to Friday 8:30 am to 2 pm. Calls will only be accepted during these hours.
  • The public is no longer allowed to visit the office. You can pick up urgently needed items (wallet, purse, work device and medication) by appointment. To book a time:
  • All other items will be held in storage until it is safe to resume normal operations. In the meantime, you can call to have your name placed on your item.

Visit HeartwoodHouse.ca for more information