Bikesecure

Bikesecure is a program where customers can leave their bike in a locked bike shelter and then hop on a bus or train. Even though the shelter is locked, for extra security we require that you lock your bike to the rings within the shelter with your own lock. The shelter is equipped with 24-hour video surveillance, and it has a secure door that requires a fob for access.

Shelter permits are offered at the following stations:

• Greenboro – 12 bike capacity
• Strandherd – 12 bike capacity
• Fallowfield – 12 bike capacity
• St-Laurent – 16 bike capacity

The shelters have rings that accommodate 2 locked bikes each.

We will monitor the usage of the shelters. If they are popular, we will consider expanding the program to other locations.

Call 613-560-5000, select a language, then options 3-2-3, before the 20th of the month. A Customer Service Representative will be happy to return your call. Be sure you have the make, model and colour of your bike(s) on hand, along with their serial numbers (if they have one).

You must be 18 years or older to register.

There will be a one-time fee of $6.00 for a pre-programmed fob, then a $10.00 monthly charge (all taxes and shipping included). Your fob will be mailed to you along with up to three registration tags for your bicycle(s) at no extra charge.

The cost will show on your credit or Visa / Mastercard debit account as OC Transpo. The price is subject to change. Fees are subject to Council approval through the budget process on an annual basis. Information will be part of budget documents published on ottawa.ca when approved, or updated fares will be posted on octranspo.com .

Yes, you can register up to three bicycles for yourself. However, only one of your bicycles can be in the shelter at a time. This will be monitored by the Special Constables Unit. For example, if you have two bicycles, you can register both of them but you may only park one bicycle per fob in the shelter at a time.

If you and another member of your household want to use the shelters at the same time, you must purchase two separate fobs and pay for two separate permits.

We will ask you for details of your bicycle, including colour, make and model. In addition, you will receive a tag to attach to your bicycle to identify your bike as registered.

We recognize that bicycle frames can vary a lot. If your bicycle has a top tube (a metal crossbar that goes horizontally along the top of the bicycle between the seat post and the handlebars), we recommend you attach the tag to it. However, other parts of the frame are okay if the tag is visible. If you’re attaching the tag near the gears or wheels, be mindful that you place the tag so that it won't rub against those parts while you’re riding.

We will set up a one-time payment for the fob, then automated monthly payments for the permit will be charged to your credit card (around the 23rd of each month). We accept Visa, Mastercard, American Express, Visa Debit and Mastercard Debit for payments.

No, a monthly pass is not required.

No, not at this time.

If your credit card or Visa / Mastercard debit changes or expires, please call us at 613-560-5000, select a language, then options 3-2-3, as soon as possible to update your files, with notice no later than the 18th of the month. Please do not e-mail credit or Visa / Masterdard debit card information. If your payment is declined, your Bikesecure shelter access will be cancelled at the end of your last paid month.

However, we will hold your spot and try to contact you. If we are not able to reach you, or if your credit or Visa / Mastercard debit card is declined twice within a six month period, your Bikesecure spot will be given to the next person on the waiting list.

No. Because this is not a Presto product or a fare, you cannot pay using Presto funds or e-Purse.

You must e-mail parkandridepermits@ottawa.ca or call 613-560-5000, select a language, then options 3-2-3, before to the 18th of the month to ensure there is enough time to cancel your next monthly payment. If you contact us on or after the 18th, we will only be able to cancel for the following month. No refunds will be provided for cancellations received on or after the 18th of each month.

No, unfortunately, we cannot suspend your permit. As we are selling Bikesecure permits for the exact number of spaces available, we have to be fair to all our customers and offer your spot to the next person on the waiting list.

When you are ready to bicycle again, you can call us to see if a space is available or to sign up for the waiting list.

We will be selling passes for the exact number of spaces available. If you are not able to sign up for your chosen location, you can ask to be put on a waiting list. When a spot becomes open, we will contact customers in the order of their request to be put on the waiting list.

No, you are buying a permit to access a specific shelter. If you decide you want to change locations, please contact us to see if a permit is available at another location. We will re-program your fob remotely if a spot is available.

Regular bicycle racks are available at most stations for short term location changes.

Please let the other person know that it’s pre-paid parking and they need a permit. If they insist, don’t argue with them. You can advise the OC Transpo Special Constables Unit (SCU) at 613-741-2478.

Please contact the OC Transpo Special Constables Unit (SCU) at 613-741-2478 to file a report. If your bicycle is damaged or stolen, please be aware that you would have to make a claim through your own home insurance, as you would if your bicycle were damaged or stolen at any other location.

OC Transpo will not be responsible for any damage or theft.

Yes, you can leave your bicycle overnight. You are purchasing a parking spot for 24 hour / 7 days a week service.

If we notice a bicycle has been left in a Bikesecure shelter for a while, make sure your bicycle has a registration tag, as we may need to contact you to ensure that the bicycle has not been abandoned. If your Bikesecure permit has expired, or we cannot reach you, the bicycle may be considered abandoned and removed.

Your bicycle will be removed and turned over to Ottawa Police Services. You will need to file a police report and then contact the evidence section to claim your bicycle.

If your fob is lost before it reaches you, e-mail us at parkandridepermits@ottawa.ca or call 613-560-5000, select a language, then options 3-2-3. We will deactivate the lost fob and send you another one. If you receive two fobs, please return one to OC Transpo, but call us first to let us know which one you’re keeping (so that we can ensure the right one is active).

If you lose your Bikesecure fob after you receive it, you will need to purchase a replacement.

If your fob stops working, you will need to return it to OC Transpo for inspection. If the fob was damaged, you will need to pay for a replacement. If it does not show signs of damage or wear, we will replace it at no cost. If you’re in a rush, you could pay for a new fob before the old fob has been received and inspected by OC Transpo. If our inspection determines it was defective and not damaged, we will credit you the price of the fob.

The determination of whether a fob is damaged or defective is at the discretion of OC Transpo.

No. The fob is a one-time purchase and is not refundable. However, you can hold onto it in case you decide to use a shelter again in future.

The fob is registered in your name, and you are responsible for anyone using it to access a shelter while it’s active. For that reason, we do not recommend selling or giving away your fob, unless you are willing to continue the payments for the shelter and take responsibility for any issues that may arise.