About alerts

Overview

Alerts are notifications about changes to transit service that may impact your normal travel. We try to always post high-priority alerts that have the biggest impact on our customers. These include service updates such as:

Detours
Elevator outages at stations
O-Train service disruptions
Bus stops adjustments
Other service changes

Note

We no longer send out cancelled trip alerts. We still post them on our Alerts page. For push notifications, use Transit app.

When changes to service happen, we aim to let you know as soon as possible. When they occur last minute or if we receive information late, we may not be able to create an alert. If a service disruption is lifted early, we will do our best to update the alert.

Real-time information is also available on travel tools such as 560560 (SMS service), Transit app or other mobile apps and transit information screens at stations.

View current alerts

How do I receive alerts?

My Alerts is the best and most reliable way to be the first to know when there are changes to service. We’ll send you a notification by text or email to let you know our service may be disrupted.

What’s better, you can customize the type of alerts you receive!

Maybe Para Transpo or a specific station is of interest to you no—problem! You won’t receive alerts about anything else.
My Alerts will provide you with the key details of the service disruption, such as the affected routes, stations, and the duration.

Want more details? There will also be a link to the exact alert on our Alerts page. There,you'll find further info such as the bus stops not in use, any alternative stops, detour routing, and sometimes a map.

Sign up for My Alerts

Illustration of receiving an alert on cellphone.

Signing up for My Alerts is easy!

1. Click Sign up for My Alerts. Provide an email address and password. Click Register.
2. A confirmation email will be sent to your email inbox. Click the included link to verify your email address.
3. Login to My Alerts.
4. Choose whether you want to receive alerts in an email or text message, or both. Select your preferred language, English or French. If you choose to be notified via text message:
1. Select your service provider in the dropdown menu.
2. Input your cell number.
3. Click Get PIN. A 4-digit PIN number will be sent to your phone.
4. Input this number in the My Alerts portal.
5. Select what you want to be notified about.
- Categories: Detours, route service change, general service changes, news, elevators, or Para Transpo.
- Routes: As many or as little as you want.
6. Click Continue to save your settings.

Set it and forget it! If your regular travel changes, you can also easily change these settings at any time.