News | OC Transpo

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

Book an appointment for as soon as the next day and as far away as two weeks.
Join the line right away and speak to a Customer Service Representative within 15 minutes.
Check in with your mobile device or on-site kiosk.
Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

Services news

Victoria Day service

Monday, May 23

OC Transpo buses and O-Train Line 1 will run on a Sunday schedule.

Para Transpo will operate a holiday service. All regular bookings will be cancelled automatically. Customers may begin booking trips as of Monday, May 16 with My Para Transpo or by calling 613-560-5000.

The OC Transpo Customer Service Centre in the Rideau Centre will be open: 10:00 am – 6:00 pm

The OC Transpo Lost and Found office at Heartwood House will be closed.

Drive with us! We’re hiring!

OC Transpo is hiring Bus Operators. Do you want to become part of an exciting and supportive work environment that directly impacts your community? If so, this could be the opportunity for you!

You would receive:

Excellent benefits for you and your family
Career growth opportunities
A comprehensive pension plan

Fares news

Displaced Persons and Refugees Transit Pass Program

Displaced persons and refugees who have arrived in Ottawa are eligible for six months of free travel on OC Transpo.

The transit pass is a smartcard valid on buses, trains, and Para Transpo. The card is valid for six months from the month of issue. The card is accepted on STO. Para Transpo users are required to register with Para Transpo but will have temporary approval until their application is approved.

The transit passes are distributed by the Catholic Centre for Immigrants (CCI) and local settlement agencies.

Fares newsServices news

New ticket machines available

We’ve made 19 additional ticket machines available to customers across the Southeast Transitway and at select stations across the city.

While all existing forms of payment remain available, these additional ticket machines provide more flexibility in buying and loading a Presto card, and connecting with our Customer Service team via video chat.

Services news

Better Bus Stops for Carling Avenue

Improvements are proposed at several bus stops along Carling Avenue between Sir John A. MacDonald Parkway and Bayshore Drive as part of the Better Bus Stops program. We invite customers to provide feedback on the project through our online questionnaire.

These changes will affect customers travelling on Routes 11, 51, 57, 85, 153 and 154.

The Better Bus Stops Project works with neighbourhoods to improve the location and accessibility of bus stops and shelters. To provide a better customer experience, we’re reviewing bus stops to improve:

travel times
service reliability
accessibility
customer comfort

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