News | OC Transpo

Service outage: O-Payment and real-time information

On Tuesday, October 3, between 2 am and 6 am, customers will not be able to pay fares by tapping a credit card or mobile wallet on fare readers (O-Payment), or access real-time schedule and departure information. The expected outage will last 45 minutes.

Customers can still pay a fare by Presto, cash, or ticket machines, and access scheduled departure times through 560560 SMS service, 613-560-1000 phone service, the Next Departures widget (octranspo.com) and the Transit app.

Events news

Panda Game

Sunday, October 1: OC Transpo services will be free for all Panda Game ticket holders three hours before and after the event!

O-Train Line 1 service will be available until 11 pm.
Students can take Routes 6 and 7 from the Rideau stop after train service has ended at 11 pm.
Panda Express service will run on Route 7 between Lansdowne and Carleton University prior to event start.
Additional buses will be available on Routes 6 and 7 to supplement service.

University of Ottawa will be offering:

Free shuttle service departing from the Pre-Panda event at the University of Ottawa beginning at 10 am.
Free return shuttle service departing after the game from Gate 4 at TD Place.

OC Explained: Fare capping

You may have heard the term “fare capping” recently.

We recently expanded O-Payment across all bus fare readers and station fare gates. An exciting feature of O-Payment is “fare capping”. This means that customers who use the same credit card or mobile wallet to pay for their fares will never pay more than the cost of a DayPass or Adult monthly pass over the course of a day or month.

We caught up with Brad, Program Manager of Customer Technology Systems, to get his top “tap tips” when it comes to fare capping.

Services news

National Day for Truth and Reconciliation

Saturday, September 30

O-Train Line 1 and buses, including Line 2 replacement service, will operate Saturday schedule.

Para Transpo customers can book trips online with My Para Transpo or by calling 613-560-5000, starting Saturday, September 23.

The OC Transpo Customer Service Centre in the Rideau Centre will be open from 9:30 am until 9 pm.

The OC Transpo Lost and Found office will be closed on Monday, October 2.

[Photo credit: Understanding the National Day for Truth and Reconciliation, Crown-Indigenous Relations and Northern Affairs Canada]

Increase in bus trip cancellations

Customers will notice that there will be a difference between the online schedules and the printed schedules at some bus stops until a maintenance backlog is cleared.

Line 1 train approaching Bayview Station

Peak-period O-Train Line 1 service

Starting Monday, September 11

A limited number of double car trains will run along with single car trains, during weekday peak hours of service. Platform signage and station announcements will help guide customers to boarding locations.

The Shuttle Express to and from Tunney's Pasture will not operate.

The Shuttle Express to and from Blair will continue to operate:

Mornings between 6:30 am and 9:00 am

From Blair Station to Kent with service on Mackenzie King Bridge and on Albert Street.

Afternoons between 3:00 pm and 6:00 pm

From Kent to Blair Station with service on Slater Street and Mackenzie King Bridge.

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