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About us

OC Transpo provides transit services across Ottawa and into Gatineau. Serving nearly 340,000 riders per day, our fleet has grown from 36 horses to over 700 vehicles. We operate 365 days a year, snow or shine, to bring you safely and comfortably to your destinations. With over 150 years of transit experience, travel with us.

Five-year roadmap

The roadmap guides how OC Transpo is modernizing and growing, while focusing on service reliability and customer satisfaction. It includes 28 strategic initiatives which have measurable performance indicators to allow the Transit Commission and Council to track progress while providing transparency to the public. 

Transit Services Five-Year Roadmap

2024 Five-year Roadmap Update

Scorecard (2023 results)

Contact Us

Have a question or concern to share with us? Contact us or share your experience through our online feedback form.

Our knowledgeable and friendly OC Transpo Customer Service Representatives respond to general enquiries and can assist you in reaching the appropriate service group. Contact a Customer Service Representative:

To report an incident that occurred on an OC Transpo vehicle or property, use our online reporting form or call Transit Law. In an emergency, call 9-1-1.

The Next Stop blog.

The Next Stop Blog is your destination for OC Transpo stories and explainers.

Check out the posts

What we do

Safe, reliable, and courteous transit services every day of the year.

Learn More about What we do

How we work

From route planning to public art, we work together with the City of Ottawa and other partners to offer quality services.

Learn More about How we work