Special Constables

Special Constable Unit

The Special Constables form one part of the Unit. Other key groups are:

• Call takers: receive calls from Operators and members of the public. They respond to calls from emergency call boxes or payphones at stations and Park & Rides
• Dispatchers: receive information from Call takers and dispatch Special Constables or other emergency services as needed
• Security Camera Operators: monitor camera feeds from stations, buses, trains and Park & Rides
• Transit Fare Inspectors:
  • Preserve the integrity of the fare system and make sure passengers pay the fare they owe
  • Verify proof of payment on busy routes

Special Constable Recruitment

• Requirements
• Application
• Written Assessment
• Excelerate
• Panel Interview
• Background Investigation

Requirements

• Completion of Post-Secondary Police Foundations or Law and Security Certificate
• Minimum of 2 years of security experience in a transit environment, or relevant experience
• Be a Canadian Citizen or permanent resident of Canada
• Be at least 18 years of age
• Have a valid Ontario unrestricted G class driver's license (or provincial equivalent) with no more than 6 demerit points accumulated
• Must obtain and maintain Special Constable designation and meet the Transit Special Constable Service’s standards in the use of force, including proficiency with oleoresin capsicum (OC) spray, baton, and the use of force continuum
• Not have been convicted of a criminal offence that has not been pardoned
• Be physically and mentally able to perform the duties of the position, having regard to his or her own safety and the safety of members of the public
• Have good moral character and habits
• Knowledge of security or law enforcement operations and principles an asset
• Experience in dealing with people and enforcement procedures an asset.
• Having a valid Standard First Aid Certificate and valid CPR-Level C is considered an asset

Application

The following documentation is required:

• Resume and cover letter
• Proof of education
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated

Written Assessment

The SCU Recruitment Written Assessment evaluates the core skills needed to succeed as a Special Constable. This exam measures your ability to understand and apply relevant laws, policies, and real-life scenarios. It focuses on:

• Reading Comprehension: Interpreting written information accurately.
• Problem-Solving: Analyzing situations to find effective solutions.
• Situational Judgment: Choosing appropriate responses in complex or ethical situations.
• Report Writing: Demonstrating clear, concise, and professional written communication.

This assessment reflects the critical thinking and communication skills essential for success in the role.

Excelerate

DriveAble is a two-part pre-employment evaluation designed to assess both your cognitive and driving abilities. It helps determine your readiness for the demands of safe and responsible vehicle operation in a law enforcement setting. The assessment includes:

• Cognitive Test: A computer-based assessment measuring attention, memory, reaction time, and decision-making skills.
• On-Road Driving Test: A practical driving evaluation conducted in a controlled environment to assess your driving habits, safety awareness, and vehicle handling.

The full assessment takes approximately 2 hours to complete.

Competency-based panel interview

Candidates must demonstrate that they have the following competencies:

• Leadership and negotiation skills
• Analytical and problem-solving skills
• Assertiveness and self-control
• Conflict/dispute/crisis resolution skills
• Sensitivity to the needs of all people and cultures
• Communication skills

Background Investigation

Candidates selected to proceed beyond the interview stage will need to:

• Undergo an investigation of their background and personal history including but not limited to:
  • Fingerprinting
  • Driver's license history
  • Credit Checks
  • Background reference check
  • Written MMPI
• Complete an Ottawa Police Background Investigation Form and a Special Constable Unit pre-background questionnaire. A thorough background investigation, which includes both security and reference checks will be conducted
• Complete a psychological test and attend an interview with a psychologist

If you are a suitable applicant who is interested in a rewarding career with the Special Constable Unit please apply through the Transit Services – OC Transpo.

Special Constable Complaints Process

Two types of formal complaints can be made against Special Constables:

1. A complaint about the conduct of a Special Constable.
2. A complaint about the policies or services of the Special Constable Unit (SCU)

Any member of the public who is directly affected by the conduct of a Special Constable or SCU services or policies can make a complaint.