CNIB card
- Free rides for people who are blind or partially sighted
- Show your CNIB card when boarding the bus
- On the bus: no tap or payment needed
- At fare gates: tap your a-card
- Card issued by the Canadian National Institute for the Blind (CNIB)
Transit accessibility
Accessibility
Because getting around should work for all of us.
At OC Transpo, we're committed to making sure every rider, regardless of ability, can travel confidently and comfortably.
Whether you're a person with a disability, a caregiver, a parent with a stroller, or taking transit for the first time, you deserve a smooth, supported journey.
This page brings together everything you need to know about accessibility at OC Transpo.
At a glance
Explore essential services and support available:
Para Transpo
Offers a pre-booked transit service for eligible customers who can't use regular buses or the O‑Train due to a disability.
Service animals
Used by persons with disabilities are welcome for free on board all OC Transpo vehicles.
Get help at the station
Use ticket machines or information phones—ideal if you're lost, your card isn't working, or you need assistance.
Travel Training
Teaches seniors and people with disabilities how to use transit confidently. Offered by partner agencies like schools, hospitals, and day programs.
Because when transit works for everyone,
the whole city moves better.
the whole city moves better.
New to transit
Whether you're just getting started or returning after a break, we're here to help.
Here's what to know before you go:
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How to plan your trip
Use our Travel Planner (opens in a new tab) or the Transit app (opens in a new tab) to check routes, times, and schedules.
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What to expect on your ride
Not sure what transit is like? This guide covers what to expect — from boarding the bus or train to getting off at your stop.
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How to pay your fare
There are a few ways to pay your fare:
- Tap a Presto card, credit or debit card
- Pay with cash at a ticket machine
*To pay a discounted fare, use a Presto card. Cash fares do not qualify.
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What are your transit options
- Buses: low-floor with ramps
- O‑Train service: accessible light rail on Lines 1, 2 & 4
- Para Transpo: door-to-door service for eligible riders
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Any discounted fares?
You may qualify for reduced fares if you are:
- A person with a disability (Community Pass or a-card)
- A low-income customer (EquiPass)
- A senior (65+), post-secondary student, or youth (12 and under)
Your ride toolkit
Use these tools to plan your trip, stay informed, and get help when you need it.
Each one gives you quick access to info that makes riding OC Transpo easier and more accessible.
Before you leave
- Use the OC Transpo Travel Planner (opens in a new tab) for bus and train routes.
- Download the Transit (opens in a new tab) app for real-time bus and train tracking on your phone.
- Para Transpo riders can use My Para Transpo (opens in a new tab) to book, cancel, or track trips.
At the station
- Contact Customer Service directly by using the Information phone.
- Need guidance? Speak with a Customer Service representative by using the video chat option at ticket machines.
- Lost something? Fill out the online form — Lost & Found form (opens in a new tab) . If it's found, you can pick it up at St-Laurent Station.
On board
- Cooperative Seating (opens in a new tab) is available on all our buses and trains.
- These seats are meant for customers who have a hard time standing in a moving vehicle or need a seat near the door.
- Speak with the bus driver if you need help during your ride.
- Audio and visual next stop announcements keep you on track during your trip.
Not sure where to start?
We've got you covered. If you don't see your situation listed, or you support someone with unique needs, contact our Accessibility Specialists for personalized help.
Send an email to our accessibility specialists (opens in a new tab)Web and document
We aim to make all our web pages and documents usable for everyone. This includes people using screen readers, assistive technology, or keyboard navigation.
We follow WCAG 2.0 AA standards and we're constantly improving based on feedback and testing.
Our octranspo.com website
- Assistive-tech ready
Tested with screen readers, magnifiers, and keyboard navigation. - Flexible, readable design
Zoom in, enlarge text, or browse on mobile. The content stays clear and high-contrast. - Media you can access
Images include alt text, audio comes with transcripts, videos have captions, and tables are accessible on screen readers and mobile. - Fast navigation tools
Every page starts with a “Skip to content” link for quick access. Clear headings and logical structure keep scanning simple.
We regularly audit the site and make updates as needed. If something's not working for you, please share your feedback or request alternate formats.
Web tools and products
We design every tool for accessibility from day one—testing with screen readers, keyboards, magnifiers, and more. All features meet WCAG 2.1 AA and Ontario AODA standards to work for everyone.
- An accessible interactive map of the expanded train network
- A step-by-step Get Started guide to help all users navigate with ease