Fares

• Online at Prestocard.ca
• Through the Apple app or Android app (load only)
• At a ticket machine
• At a Customer Service Centre
• At a participating Shoppers Drug Mart, Loblaws or Real Canadian Superstore

• Online at prestocard.ca or by phone at 1‑8‑PRESTO‑123 (1‑877‑378‑6123)
  • It can take up to 7 to 10 business days for your card to ship

• In person at an OC Transpo Customer Service Centre or at:

  • Select ServiceOttawa Client Service Centre locations:
    • City Hall
    • Kanata
    • Ben Franklin
  • Ticket machines
  • participating Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations

As soon as you receive your card, you should register it at prestocard.ca or complete a paper Presto registration form and mail it to the Presto Customer Service Centre. Registration lets you:

• Transfer funds to a new card if your card is lost or stolen
• Access your Transit Usage Report for tax credit purposes

If you load your card online or by phone, you need to load at least $10 at a time. Your e-Purse cannot contain more than $1,000. Card readers on the bus are updated at least three times a day. Be sure to leave enough time for your online purchase to get activated on the buses. Once loaded, you need to tap onto a card reader within 30 days to complete the transaction.

Make sure your e-Purse never runs out of money by setting up Autoload:

1. Register your card.
2. Set-up an Autoload contract at prestocard.ca:
   • Choose the balance at which you want to reload
   • Choose the amount that will be loaded at each reload
3. Activate your Autoload contract by tapping onto a reader within 30 days.

Make sure you always have a pass loaded to your account by setting up Autorenew. Your payments will go through six days before the start of the month. Simply cancel Autorenew before the 20th day of the month to stop the following month’s pass from loading. At the start of the month, you need to tap your card as part of a regular trip to activate the load onto your PRESTO card. Until you have done so, your monthly pass is not valid and does not count as paid fare.

You can purchase a Presto card set with a Youth or Senior discount at an OC Transpo Customer Service Centre or at a participating Shoppers Drug Mart store. Anyone can buy a Presto card with an age-based discount . You can buy it for yourself or on behalf of an eligible person. You must meet eligibility criteria to use the card with a discounted fare. You also need to prove eligibility if requested.

Before you can take advantage of a Community, EquiPass or Access fare discount for which you qualify, you need to bring your card and proof of eligibility to an OC Transpo Customer Service Centre. Once you have bought and setup your card, you’re ready to load it.

If your card is registered, you can transfer your balance to a new card if it gets lost or stolen:

1. Report your card lost or stolen (can take up to 24 hours to be blocked on the readers – you are responsible for charges during this period).
2. Get a replacement card (card costs $4.00)
   • NEW: Tranfer your card balance to another card in your account, a new card you bought online, or a new card you bought in-person.
   • You can only transfer your card balance from a cancelled Presto card to another Adult card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.
   • Some information on the new card will be overwritten to reflect the information on the old card.
   • More on replacing a Presto card from Prestocard.ca.

3. Transfer your information by phone or online

   • Have your new card number at hand

Please note that until your new card is active and the transfer is complete, full fares must be paid using cash.

1. To open your account, call Customer Service and give your Para Transpo ID number.

2. Load a monthly pass (ParaPass) or money to pay-per-trip (ParaPurse) online, in-person, by phone or by mail.

3. Book your trips and ride — Your fare is automatically paid when you book, and if you cancel, your account will be reimbursed.

You can load your ParaPay account with money to pay-per-ride (ParaPurse), a monthly pass (ParaPass) or both.

There are four convenient ways to load your account:

ParaPurse lets you deposit money to your account and pay for your Para Transpo trips as you go. A minimum $10.00-load is required when adding funds to ParaPurse.

You can use the funds in your ParaPurse to:

• Pay-per-trip
• Put towards the cost of a monthly ParaPass

ParaPass is a paperless monthly pass that lets you take unlimited trips on Para Transpo during the month. ParaPasses cost the same as Presto passes.

• Monthly pass prices