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Station accessibility features

These features can help you get around our stations:

  • Elevators and escalators are provided at some stations to assist you in moving from one level to another
  • Walkways and ramps provide barrier-free access
  • At downtown stops along the Transitway where OC Transpo has a "one-stop" boarding policy, customers who may have difficulty boarding along the platform, may choose to wait at the bus stop flag and signal the bus to make a stop. In some locations, such as the eastbound platform of Mackenzie King Station, this accessible boarding location is marked with an International Symbol of Access (ISA), the stylized picture of a person using a wheelchair.
  • Textured surfaces at most stations warn you when you are close to the platform edge
  • Firm, stable and slip-resistant ground and floor surfaces
  • Yellow emergency call boxes allow you to request assistance if you are stranded or concerned about your safety
  • Benches to allow you to sit and rest
  • Pay telephones provide free, one-button access to Transit Information for travel planning assistance and to Transit Security in the event of an emergency
  • Accessible parking spaces at Park & Ride lots.

Loop System at Customer Service Centres

Image of counter loopThe Loop System is in operation at Lincoln Fields, Rideau Centre and Orléans Customer Service Centres.

The counter loop is an assistive listening device that facilitates communication to persons with a hearing loss, with the use of a hearing aid or cochlear implant.  

Hearing Aid and Cochlear Implant users with a telecoil (T-switch) can transfer the sound source directly to their hearing aids without the interference of background noise.