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Legal Notices

Acceptance of Terms

OC Transpo Corporation (“OC Transpo”) makes this website (the "Site"), including all information, documents, content, materials, software and services (the "Materials") available on the Site, available to you for your personal, non-commercial use subject to the terms and conditions set forth in this legal agreement ("Terms of Use"). By accessing, browsing and/or using the Site, you acknowledge that you have read, understand and agree to be bound by the Terms of Use and to comply with all applicable laws and regulations, including all applicable export and re-export control laws and regulations. OC Transpo reserves the right to change the Terms of Use from time to time at its sole discretion. Your use of the Site will be subject to the most current version of the Terms of Use posted on the Site. You are responsible for periodically visiting these Terms of Use from time to time to review the then-current Terms of Use. If you do not agree to the Terms of Use, do not use the Site.

Access to the Site

OC Transpo may alter, suspend, or discontinue this Site or any of the Materials at any time and for any reason, without prior notice to you. The Site may become unavailable due to maintenance or malfunction of computer equipment or other reasons. If you do not abide by the provisions of the Terms of Use, OC Transpo may immediately deactivate or delete your user account and/or bar any further access to the Materials, and/or the Site. OC Transpo shall not be liable to you or any third party for any termination or cancellation of your access to, or use of, the Site.

Use of Site Information

You are permitted to view, copy, download and print Materials from the Site, provided that:

  • you use the Materials for informational, personal and non-commercial purposes only;
  • you do not modify or alter the Materials in any way;
  • you do not copy or distribute graphics from the Site separate from their accompanying text;
  • you do not quote the Materials out of context; and
  • you display the copyright and trademark notice(s) listed at the bottom of the Terms of Use on all documents or portions of documents and retain any other copyright and other proprietary notices on every copy of Materials from the Site that you make.

OC Transpo reserves the right to revoke the authorization to view, copy, download and print the Materials at any time and any such use shall be discontinued immediately upon written notice from Company. The rights specified above to view, copy, download and print the Materials are not applicable to the design or layout of the Site. Elements of the Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

For permission to use third-party materials appearing on the Site, please contact the owner of such materials.

Account Security

If you are required to open an account on this Site, you must complete the registration process by providing current, complete and accurate information as prompted by the application registration form. In most cases, you will be required to choose a password and user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify OC Transpo immediately of any unauthorized use of your account or any other breach of security. OC Transpo will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by OC Transpo or another party due to someone else using your account or password. You may not use anyone else's account at any time, without permission of the account holder.

Forums

The Site may contain chat areas, news groups, forums, communities and/or other message or communication facilities designed to enable you to communicate with others (each a "Forum" and collectively "Forums"). You agree to use the Forums only to post, send and receive messages and material that are proper and, when applicable, related to the particular Forum. By way of example, and not as a limitation, you agree that when using the Forums, you will not:

  • use the Forums in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise);
  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information;
  • upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same;
  • use any material or information, including images or photographs, which are made available through the Site in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;
  • upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another;
  • advertise or offer to sell or buy any goods or services for any business purpose;
  • download any file posted by another user of a Forum that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner;
  • falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
  • restrict or inhibit any other user from using and enjoying the Forums;
  • violate any code of conduct or other guidelines which may be applicable for any particular Forum;
  • harvest or otherwise collect information about others, including e-mail addresses;
  • violate any applicable laws or regulations;
  • create a false identity for the purpose of misleading others; or
  • use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Forums or other user or usage information or any portion thereof.

OC Transpo has no obligation to monitor the Forums. However, OC Transpo reserves the right to review Materials posted to the Forums and to remove any Materials in its sole discretion. OC Transpo reserves the right to terminate your access to any or all of the Forums or the Site at any time, without notice, for any reason whatsoever. OC Transpo is not responsible for any failure to remove or delay in removing harmful, inaccurate, defamatory, unlawful, or otherwise objectionable content originating with or otherwise provided by third parties.

OC Transpo reserves the right at all times to disclose any information as OC Transpo deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any Materials, in whole or in part, in Company's sole discretion.

The Forums are intended for discussion of business and technical issues relating to Company's products and services. They are not provided for customer service inquiries, questions regarding unreleased products, or for the solicitation of business.

Always use caution when giving out any personally identifiable information. OC Transpo does not control or endorse the content, messages or information found in any Forums and, therefore, OC Transpo specifically disclaims any liability with regard to the Forums and any actions resulting from your participation in any Forums. Managers and hosts may not be authorized OC Transpo spokespersons, and their views do not necessarily reflect those of Company.

Any Materials uploaded to the Forums may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the Materials.

Content Provided to OC Transpo or Posted at any OC Transpo Website

OC Transpo does not claim ownership of the content, information or materials that you provide to OC Transpo (including feedback and suggestions) or post, upload, input or submit to the Site or its associated services for review by the general public, or by the members of any public or private community, (each a "Submission" and collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting ("Posting") your Submission you are granting Company, its affiliated companies and necessary sublicensees permission to use your Submission, including, without limitation, the license rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission; and the right to sublicense such rights.
No compensation will be paid with respect to the use of your Submission, as provided herein. OC Transpo is under no obligation to post or use any Submission you may provide and OC Transpo may remove any Submission at any time in its sole discretion.

By Posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms of Use including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Upon reasonable request by Company, you will provide information related to any claim that your Submission infringes any third party rights.

No Additional Rights

You acknowledge and agree that except for the rights expressly granted above, all other right, title and interest in and to the Site, Software and Services, including any and all patent, trademark, copyright, trade secret, intellectual and industrial property rights remain the sole and exclusive property of Company, its suppliers and/or its licensors. Except as specifically set out in the Terms of Use, you are not authorized to use Company's name or any of its trademarks or those of its suppliers and/or its licensors in any manner whatsoever, absent prior written approval from Company.

Support

You acknowledge and agree that you use the Site, Software and Services at your own risk. Support regarding the Software and Services is only provided subject to the terms of a separate agreement between you and Company.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN AN END USER LICENSE AGREEMENT ACCOMPANYING SOFTWARE DOWNLOADED FROM THIS SITE OR OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND COMPANY, ALL MATERIALS ON THIS SITE ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT ANY OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY, SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE. YOU ASSUME THE ENTIRE RISK AS TO THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY INFORMATION, CONTENT OR MATERIALS THROUGH THE SITE, AND YOU AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.

WITHOUT LIMITING THE FOREGOING, OC TRANSPO MAKES NO WARRANTY THAT (I) THE SITE WILL MEET YOUR REQUIREMENTS; (II) YOUR USE OF THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (III) THE RESULTS THAT YOU MAY OBTAIN FROM USING THE SITE WILL BE EFFECTIVE, ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY PRODUCTS, SERVICES OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE SITE WILL MEET YOUR EXPECTATIONS; (V) ANY ERRORS IN SOFTWARE OBTAINED FROM THE SITE WILL BE CORRECTED; AND, (VI) THIS SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitations on Liability

OC Transpo may make changes to the Materials, including without limitation, the prices and descriptions of any listed products at any time, without notice. The Materials on this Site may be out of date and OC Transpo makes no commitment to update such Materials.

The Site could include technical or other mistakes, inaccuracies or typographical errors. OC Transpo assumes no responsibility for errors or omissions in the Materials and/or other services, which are included on, referenced by or linked to this Site. References to other corporations' sites, services and products are provided "as is" without warranty of any kind, either express or implied.

IN NO EVENT SHALL COMPANY, ITS SUPPLIERS OR LICENSORS HAVE ANY LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOST OR DAMAGED DATA OR OTHER COMMERCIAL OR ECONOMIC LOSS, EVEN IF OC TRANSPO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE. OC TRANSPO IS NOT RESPONSIBLE FOR CLAIMS BY A THIRD PARTY. IN NO EVENT SHALL COMPANY'S (OR ITS SUPPLIERS' OR LICENSORS') MAXIMUM AGGREGATE LIABILITY TO YOU FOR DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED $1 U.S. DOLLAR. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM OR A FUNDAMENTAL BREACH. SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Indemnification

By using this Site, you agree to indemnify, defend and hold harmless OC Transpo and its affiliates, partners, third party content providers and licensors and each of their respective directors, officers, employees and agents from and against any and all claims, actions, suits, proceedings, judgments, damages, losses, liabilities, costs and expenses (including, without limitation, reasonable attorneys' fees and related reasonable costs) arising directly or indirectly out of or in connection with (a) your breach of these Terms of Use, (b) any content uploaded, posted or transmitted by you on or through the Site, and/or (c) your activities in connection with the Site.

Links to Third Party Sites

This Site contains links to other sites on the Internet that are not within Company's control and are owned and operated by Company's partners, customers and other third parties (the "External Sites"). OC Transpo will not review and makes no representations whatsoever about any External Sites to which you may have access through the Site. When you leave this Site and access an External Site, you do so entirely at your own risk and OC Transpo is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on the External Sites or for the quality of any products or services available on the External Sites. OC Transpo provides links to External Sites merely as a convenience.

You acknowledge and agree that the inclusion of such External Links does not imply that OC Transpo endorses or accepts any responsibility or liability for any content, advertising, products or other material that may appear on or may be available on, from or through any External Sites. You further acknowledge and agree that OC Transpo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the purchase or use of or reliance on any such content, advertising, products, or other materials.

Privacy Policy Statement

The terms of Company's Privacy Policy Statement ("Privacy Policy") are incorporated into the Terms of Use by reference. By accepting the Terms of Use, you acknowledge that you have read, understand and agree to be bound by the Privacy Policy. Read more about the Privacy Policy...

International Users

The Site can be accessed from countries around the world and may contain references to products, services and programs that are not available in your country. These references do not imply that OC Transpo intends to announce such products, services or programs in your country. OC Transpo makes no representation that Materials on this Site are appropriate or available for use in locations outside of Canada and the United States and access to the Materials from territories where they are prohibited is illegal. If you choose to access this Site from outside Canada or the United States, you do so on your own initiative and are responsible for compliance with local laws.

Choice of Language

The Terms of Use is in the English language only, which language shall be controlling in all respects.

Choice of Law and Jurisdiction

This Site (excluding links to External Sites) is controlled by OC Transpo from its offices in Ottawa, Ontario, Canada, notwithstanding the physical location of the servers on which the content resides. By accessing this Site, you and OC Transpo agree that all matters relating to your access to, or use of, this Site shall be governed by the statutes and laws of the Province of Ontario and the federal laws of Canada applicable therein. You and OC Transpo expressly disclaim all applicable choice of law or conflict of law rules and expressly exclude the United Nations Convention on Contracts for the International Sale of Goods. You and OC Transpo also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts in Ottawa, Ontario with respect to such matters.

General

The Terms of Use and the Privacy Policy constitute the entire agreement between OC Transpo and you and govern your use of the Sites. Neither the Terms of Use nor the Privacy Policy may be modified except in writing signed by both parties or by a new posting by Company, as described in "Acceptance of Terms" above. If any provision of the Terms of Use is determined to be unlawful, void or for any reason, or unenforceable, then that provision shall be deemed severable from the remaining provisions. Any failure by OC Transpo to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision.

Trademarks

The following are trademarks or registered trademarks of OC Transpo Corporation INSERT BRANKS HERE logo and the combination logo and OC Transpo word mark.

Other product and OC Transpo names displayed on the Site may be trademarks or registered trademarks of their respective owners.

Unless specifically noted to the contrary, the example companies, products, domain names, e-mail addresses, logos, people and events depicted on this Site are fictitious and no association with any real company, organization, product, domain name, e-mail address, logo, person or event is intended or should be inferred.

Copyright Information

Terms of Use
Copyright © 1996 - 2006 OC Transpo Corporation. All rights reserved.

Contact Information

If you have any questions regarding this Site or these Terms of Use, please contact us at webadmin@octranspo.com


OC Transpo – On-Demand Transit Terms of Service

Customers using On-Demand Transit service acknowledge and agree to the following terms of service:

  • Seatbelts are required for all passengers while onboard on-demand transit vehicles. Passengers that refuse to wear seatbelts may be fined by Ottawa Police Services pursuant to the Highway Traffic Act.
  • Standing is not permitted onboard the vehicle.  
  • All devices, including mobility devices, must be secured for the safety of all customers. 
  • Customers may bring their own booster seats.  
  • Repeated cancellations may result in customers being unable to use the on-demand service. 
  • Passengers must abide by the City of Ottawa Transit By-law No. 2007-268, as amended, including following proper riding behavior. Harassment is not permitted. 
  • Children may remain seated in strollers, if customers keep hold of them.  If a child is removed from stroller, the stroller must be held by the customer or stored and secured.
  • The front row forward facing seats are considered priority seating, please vacate your seat if customers requiring these seats board the vehicle. 
  • Pet carriers must not be placed on seats or on top of any wheel well housing. Pet carriers must not be placed within aisles so as not to impede customer flow through the vehicle.  
  • Small pets are acceptable if they meet the requirements of the City of Ottawa Transit By-law No. 2007-268, as amended.

Customers that do not adhere to the terms of service may be banned from using the on-demand service.  
For more information, please visit the OC Transpo website. To provide feedback about the On-Demand pilot project, please contact the customer service center  pilot project team at  (link opens email application).  

Personal Information Collection Statement 

Personal information is collected from customers by Pantonium when customers register to use the on-demand transit service. Personal information such as customer name, username, and e-mail address are collected by the City under the authority of section 8 of the Municipal Act, 2001, S.O. 2001, c. 25. Personal information will be used by the City for the purposes of administering the on-demand transit service and compliance with the Transit By-law No. 2007-268. The email or username/nickname collected during sign up for the City's On-Demand transit service will be requested by the bus operator during boarding. Questions about this collection and use of your personal information may be directed to:

Matthew Wolstenholme Manager, Service Planning Transit Services Department 613-560-5000 1500 St. Laurent Blvd, Ottawa, On K1G 0Z8

Social Media Protocol

Are you looking for reliable local transit information?

OC Transpo is present on the following social media networks: @OC_Transpo, @OC_TranspoHelps, @OC_TranspoAide, Facebook, YouTube, and Instagram. The content on these accounts is also available in French. We ask that you please abide by the Terms of Use for the company hosting the social media site.

OC Transpo’s social media accounts are managed by OC Transpo’s social media team. If you follow us, you can expect content to be related to:

  • Transit industry and the latest developments, improvements, and changes that are being made.
  • Service disruptions, detours, and other helpful updates to help you get around. This may be city wide impacts or local areas.
  • Transit related news and city of Ottawa initiatives that are important to our transit community.

Availability

OC Transpo regularly updates and actively monitors its social media accounts and strives to respond in a timely fashion. Our team is online:

  • Monday – Friday from 7 am to 7 pm
  • Saturday from 8 am to 7 pm
  • Sunday from 9 am to 7 pm.

Note: you can expect a delay in response to a message received outside our regular  business hours.

Following and likes

OC Transpo follows and likes other social media accounts. Please note that being followed or liked by OC Transpo does not imply endorsement of any kind.

Re-posting

OC Transpo will share content that it deems of value to its followers. Messages shared by OC Transpo should not be interpreted as an OC Transpo endorsement of the originator, of its messages or of any organization.

Direct messages, replies and comments

OC Transpo welcomes feedback and ideas from all its followers. All direct messages, replies and comments are actively monitored and will be actioned accordingly. Any emerging themes, questions or comments may be shared internally with relevant staff.
We ask that conversations remain respectful for everyone involved. Comments and replies should be respectful and appropriate in addition to being relevant to the posted topic on the OC Transpo’s social media account. 
Any comments of the following nature may be deleted: 

  • Offensive, profane, hateful, insulting, rude, abusive, aggressive, violent, obscene, explicit, pornographic or sexual comments; 
  • Content that promotes, fosters or perpetuates discrimination on the basis of race, national or ethnic origin, age, creed, gender, marital status, socio-economic status, physical or mental disability, or sexual orientation; 
  • Personal attacks and/or defamatory statements; 
  • Serious, unproven, unsupported, or inaccurate accusations; 
  • Messages for advertising/marketing purposes; 
  • Messages that conduct or encourage illegal activity; 
  • Information that could compromise public safety, security or operations; 
  • Messages that impersonate or misrepresent someone else; 
  • Comments that include potentially harmful misinformation or disinformation 
  • Comments containing spam or posted by anonymous or robot accounts; and, 
  • Unintelligible messages. 

We reserve the right to delete user’s comments or not respond to replies that violate this notice, and the user’s access to our social media accounts may be revoked (and their account may be reported) or muted to prevent further inappropriate comments.