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Para Transpo

COVID-19 update: Para Transpo continues regular service during the pandemic. Para Transpo volumes are currently low and all trips are being accommodated. All Para Transpo vehicles undergo enhanced cleaning each day; and all Operators are equipped with Personal Protective Equipment.

To prepare for increased ridership and normal seasonal service levels, additional health and safety measures will be in place by Monday, June 15; including the requirement for all customers to wear a mask.

Transportation for people with disabilities

Para Transpo is a shared-ride, book-in-advance, public transit service. The service is open to eligible customers who are unable to take conventional transit (buses and O-Train) some or all of the time due to a disability. It is funded by the City of Ottawa and administered by OC Transpo.

Para Transpo provides minibus and contracted taxi services in Ottawa’s urban communities. We also provide service between urban and rural areas and to Hull (in Gatineau).

Maximum size of mobility devices

Para Transpo buses can hold devices up to:

  • 44.5 inches (1,130 mm) wide by 65 inches (1,651 mm) long

Helpful links:

Para Transpo application

Lifemark offices are closed due to the COVID-19 pandemic. You can no longer drop off your application for Para Transpo in person. Please mail or fax your application:

Lifemark
2121 Carling Avenue, Unit 12
Ottawa, ON K2A 1S3
Fax: 613-721-2151

Para Transpo application form

Lifemark Health Services processes Para Transpo applications.

Mail your application or drop it off in person:

Lifemark
2121 Carling Avenue, Unit 12
Ottawa, ON K2A 1S3

You may also fax your completed application to 613-721-2151.

Lifemark offices are open Monday to Friday, from 9 am to 5 pm.

For more information on applications, please call Lifemark at 613-218-8417 (TTY calls also accepted at this number) or Paratranspo.lifemark@lifemark.ca

For other questions, please contact Para Transpo.

Administration and Information

Hours of operation

613-741-4390
TTY 613-244-4833
Fax: 613-244-4329

Mailing address

Para Transpo
925 Belfast Rd.
Ottawa, ON K1G 0Z4

Para Transpo Information Sessions and Workshops

On January 9 and January 13, 2018, OC Transpo hosted two Customer Information Sessions and Online Booking Workshops. If you would like a copy of the information presented or the list of questions and comments we received, please contact us at:

occommunityengagement@ottawa.ca 

613-741-4390

Snail mail icon

OC Transpo Community Engagement
Re: Para Transpo Information Sessions and Workshops
925 Belfast Road
Ottawa, ON K1G 0Z4

Para Transpo fares

Per ride, Per month, Per day, and Para Transpo rates

Learn More about Para Transpo fares

Registration & eligibility

Para Transpo application form

Learn More about Registration & eligibility

Bookings & cancellations

Information about reservations, cancellations, and holiday hours for Para Transpo services.

Learn More about Bookings & cancellations

Taxi coupon program

Information on the Taxi Coupon Program

Learn More about Taxi coupon program