A1. My Para Transpo is an online tool that lets Para Transpo customers book next-day trips, cancel trips, track an upcoming vehicle, and manage profile information. All functions have been certified for accessibility and meet WCAG 2.0AA standards.

A2. The Para Transpo booking and cancellation web forms were a temporary measure and were retired as of September 15, 2022. Please use My Para Transpo, or call 613-560-5000, TTY 613-741-5280, or use Canada Video Relay Service to connect for free.

A3. Several enhancements will be available in future versions of My Para Transpo:

1. Designated support persons and institutions can book or manage trips on behalf of clients.
2. Accessibility standards will continue to be improved (e.g., WCAG 2.1AA) as part of Phase 5.
3. Trip notifications (agent call/SMS/scripted phone message/e-mail) for upcoming booked trips.
4. Mobile app supporting Apple iOS, Google’s Android, and Windows platforms.

A4. Yes. You can track the location of the vehicle in the trip details on desktop or the mobile-friendly site on your phone.

A5. My Para Transpo offers similar functions: reserve or cancel your trip, track your vehicle, and more on the mobile-friendly website.

A6. Not at this time. You can track trips booked or cancelled in the calendar or list views. A future phase is exploring reminders via phone, text, or email.

A7. Changes need to be made over the phone. You can cancel and set up a new booking online.

A8. This is the first version of the program and some features are not yet working, including booking for midnight. Please call 613-560-5000, TTY 613-741-5280, or use Canada Video Relay Service to connect for free and we can book your trip. This issue will be addressed in a future phase.

A9. Not everyone will always travel with their mobility device. Even if you use one device all the time, you still need to select it. Future phases may auto-fill this for customers who always travel with the same device.

A10. The online system only allows cancellation once the trip is in the scheduling window (the day prior). If you need to cancel earlier, cancel by phone. Subscription booking cancellations are planned for a future phase.

A11. For around 10% of trips, the web application presents the next available time at 110–120 minutes rather than 90 minutes. A development fix is in progress. If needed, book through Customer Service .

A12. The countdown timer is an estimate influenced by factors like driver tablet actions and vehicle locator equipment. Traffic or equipment issues can change the estimate.

A13. Enroll from the My Para Transpo login page. You’ll be asked for your email; the system sends you a link to complete enrollment and set a password. Then log in using your customer number or email and password.

A14. Yes, you will need an email address to use My Para Transpo.

A15. WebCare will allow an authorized individual to book on your behalf without needing your password. The customer must authorize access in advance.

A16. No. Please book your partner under their own customer ID number.

A17. Not in this phase of the project. We need certain information that can’t currently be collected online, and you should continue to call.

A18. Not at this time. In the current phase, My Para Transpo can only accept bookings one day in advance (except statutory holidays). Please continue to call.