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Customer service

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OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

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Para Transpo: booking*Note about reservations, cancellation**Note about cancellations, account information and registration 1
Schedule information and trip planning  2
Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons  3
Customer support 4
Report personal safety concerns (calls will be directed to the Special Constables Unit) 5
Lost and found 6

*Para Transpo reservations are accepted betwen 7 am and 5 pm only.

**Trip cancellations are accepted between the hours of 6 am and 12:30 am.

Customer information

Monday to Friday
7 am – 9 pm
Saturday
8 am – 9 pm
Sunday
9 am – 5 pm

Key contacts

Ottawa Distress Centre

Confidential counselling available 24/7:

Report an incident online

Partnering with OC Transpo

Purchasing is administered by the City of Ottawa’s Supply Services Department.

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Tel: 613-580-2424 ext. 25186

Partnership opportunities

Customer Service Centres

We recommend customers make an appointment by calling 613-560-5000.

All other OC Transpo Customer Service Centres remain closed at this time.

Rideau Centre hours of operation

Monday to Friday
10:00 am – 7:00 pm
Saturday
9:30 am – 4:00 pm
Sunday
Closed

Lincoln Fields, Place d’Orléans & St-Laurent

Monday to Friday
Closed
Saturday
Closed
Sunday
Closed

Para Transpo

Information & ParaPay

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Para Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

Reservations

Cancellations

Cancel a trip online

Applications

Lifemark

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2121 Carling Avenue, Unit 12
Ottawa, ON K2A 1S34

Accessible transit

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Customer Service
c/o OC Transpo Accessible Transit Specialist
925 Belfast Road
Ottawa, ON K1G 0Z4

Let us know how we’re doing

Feedback on accessible services

Lost & found

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Heartwood House

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Heartwood House
404 McArthur Ave.
Ottawa, ON K1K 1G8

Lost & Found information