Skip to content

Contact us

Customer service

Feedback form

613-741-4390

925 Belfast Rd.

Ottawa ON K1G 0Z4

Language interpretation line: 613-741-4390

TTY: 613-741-5280

Fax: 613-842-3653

Hours of operation

Monday to Friday
7 am – 9 pm
Saturday
8 am – 9 pm
Sunday
9 am – 5 pm

Key contacts

Transit Information

613-741-4390

TTY: 613-741-5280

Special Constables Unit

613-741-2478

TTY: 613-842-3699

Report an incident online

Partnering with OC Transpo

Purchasing is administered by the City of Ottawa’s Supply Services Department.

Partnership opportunities

For enquiries, call 613-580-2424 ext. 25186.

Ottawa Distress Centre

Confidential counselling available 24/7:

613-238-3311

dcottawa.on.ca

Customer Service Centres

The Customer Service Centre (CSC) located in the Rideau Centre is open. 

All other CSCs remain closed until further notice.

Rideau Centre hours of operation

Monday to Friday
10 am - 7 pm
Saturday
10 am - 7 pm
Sunday
11 am - 6 pm

Lincoln Fields, Place d’Orléans & St-Laurent

Monday to Friday
Closed
Saturday
Closed
Sunday
Closed

Para Transpo

Reservations

Reserve a trip online

613-244-7272

Cancellations

Cancel a trip online

Automated cancellation line: 613-842-3648

Cancellation line: 613-244-4636

Information & ParaPay

613-741-4390

TTY: 613-244-4833

Para Transpo
925 Belfast Road
Ottawa ON K1G 0Z4

Applications

Lifemark

613-218-8417

105 – 2249 Carling Avenue
Ottawa, ON K2B 7E9

Paratranspo.lifemark@lifemark.ca

Accessible transit

Access OC

accessibility@octranspo.com

Customer Service

c/o OC Transpo Accessible Transit Specialist

925 Belfast Rd., Ottawa ON K1G 0Z4

Let us know how we’re doing

Feedback on accessible services