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Customer service

OC Transpo is streamlining all calls to one easy-to-remember phone number. There is a new way to call OC Transpo. Call 613-560-5000!

  1. Para Transpo - booking, cancellation, account information and registration
  2. Schedule information and trip planning 
  3. Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons 
  4. Customer support or Customer Service Centre locations and hours 
  5. To report personal safety concerns (calls will be directed to the Special Constables Unit)
  6. Lost and found

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OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

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Customer information

Monday to Friday
7 am – 9 pm
Saturday
8 am – 9 pm
Sunday
9 am – 5 pm

Key contacts

Special Constables Unit

Report an incident online

Ottawa Distress Centre

Confidential counselling available 24/7:

Report an incident online

Partnering with OC Transpo

Purchasing is administered by the City of Ottawa’s Supply Services Department.

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Tel: 613-580-2424 ext. 25186

Partnership opportunities

Customer Service Centres

The OC Transpo Customer Service Centre in the Rideau Centre is open from Monday to Friday between 10 am and 4 pm. We recommend customers make an appointment. Call 613-560-5000 to book an appointment.

All other OC Transpo Customer Service Centres remain closed at this time.

The OC Transpo Customer Service Centre in the Rideau Centre is open by appointment only. Appointments are available Monday to Friday between 10 am and 5 pm. Call 613-560-5000 to book an appointment at the Rideau Centre Customer Service Centre.

All other OC Transpo Customer Service Centres remain closed at this time.

Rideau Centre hours of operation

Monday to Friday
10 am – 4 pm
Saturday
Closed
Sunday
Closed

Lincoln Fields, Place d’Orléans & St-Laurent

Monday to Friday
Closed
Saturday
Closed
Sunday
Closed

Para Transpo

Information & ParaPay

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Para Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

Reservations

Cancellations

Cancel a trip online

Applications

Lifemark

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2121 Carling Avenue, Unit 12
Ottawa, ON K2A 1S3

Accessible transit

Access OC

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Tel: 613-580-2424 ext. 52873

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Customer Service
c/o OC Transpo Accessible Transit Specialist
925 Belfast Road
Ottawa, ON K1G 0Z4

Let us know how we’re doing

Feedback on accessible services

Lost & found

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Heartwood House

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Heartwood House
404 McArthur Ave.
Ottawa, ON K1K 1G8

Lost & Found information