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Customer service

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OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

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Para Transpo: booking*Note about reservations, cancellation**Note about cancellations, account information and registration 1
Schedule information and trip planning  2
Park & Ride permits, Bikesecure registration, Presto, fares, discounts, and taxi coupons  3
Customer support 4
Report personal safety concerns (calls will be directed to the Special Constables Unit) 5
Lost and found 6

*Para Transpo reservations are accepted between 7 am and 5 pm only.

**Trip cancellations are accepted between the hours of 6 am and 12:30 am.

Customer information

Monday to Friday
7 am – 9 pm
Saturday
8 am – 9 pm
Sunday
9 am – 5 pm

Key contacts

Special Constables Unit

Report an incident online

Ottawa Distress Centre

Confidential counselling available 24/7:

Report an incident online

Partnering with OC Transpo

Purchasing is administered by the City of Ottawa’s Supply Services Department.

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Tel: 613-580-2424 ext. 25186

Partnership opportunities

Customer Service Centres

Only the OC Transpo Customer Service Centre in the Rideau Centre is open at this time. 

We recommend customers make an appointment by calling 613-560-5000 or using the Virtual Line.

All other OC Transpo Customer Service Centres remain closed

Rideau Centre hours of operation

Monday to Friday
10:00 am – 7:00 pm
Saturday
9:30 am – 4:00 pm
Sunday
Closed

Virtual Line

St-Laurent hours of operation

Monday to Friday
Closed
Saturday
Closed
Sunday
Closed

Para Transpo

Information & ParaPay

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Para Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

Applications

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Lifemark Health Group
2121 Carling Avenue, Unit 12
Ottawa, ON K2A 1S34

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Tel / TTY: 613-218-8417

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Accessible transit

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Customer Service
c/o OC Transpo Accessible Transit Specialist
925 Belfast Road
Ottawa, ON K1G 0Z4

Let us know how we’re doing

Feedback on accessible services

Lost & found

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Heartwood House

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Heartwood House
404 McArthur Ave.
Ottawa, ON K1K 1G8

Lost & Found information