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COVID-19 news

Provincial shutdown service impacts

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Update: Most School trips are suspended until students return to in-person classes.

With the province-wide shutdown scheduled to start on Saturday, December 26, OC Transpo will close all Customer Service Centres until further notice.

Use these alternatives to purchase your fare:

  • prestocard.ca
  • Ticket machines at O-Train stations
  • Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations (depending on store hours)

Read More about Provincial shutdown service impacts

Image - Overnight Park & Ride spots available during winter parking bans
Services news

Overnight Park & Ride spots available during winter parking bans

Free parking will be available during winter weather parking bans at these Park & Ride lots:

When a winter parking ban is called, you may park your vehicle in a designated space at one of these lots. Select parking garages also offer free overnight parking during parking bans.

We expect there to be no impact on transit service or transit customers, including Gold permit holders.

Read More about Overnight Park & Ride spots available during winter parking bans

Image - Fare change takes effect January 1
Fares news

Fare change takes effect January 1

On Friday, January 1, 2021, new fares will come into effect as approved by City Council.

All fares, except the EquiPass, Community Pass and Access Pass, will increase.

Read More about Fare change takes effect January 1

Image - Feel confident riding OC Transpo
Safety newsCOVID-19 news

Feel confident riding OC Transpo

Ride with confidence throughout your trip.

From boarding the bus to exiting the fare gate, our commitment to the highest standards of health and safety is with you every step of the way.

Keep your eyes peeled for safety signs across our transit system.

Read More about Feel confident riding OC Transpo

Image - Keep your bike safe with the Bikesecure parking program
Services news

Keep your bike safe with the Bikesecure parking program

On January 1, OC Transpo is launching its Bikesecure parking program. This program will provide customers with a reserved parking spot that will protect their bicycles against theft, vandalism and bad weather.

Bikesecure will offer secure bicycle parking at the following stations:

  • Greenboro
  • Strandherd
  • St-Laurent
  • Fallowfield

Customers can register by phone at 613-842-3777.

Read More about Keep your bike safe with the Bikesecure parking program

Image - Welcome to your future O‑Train network
Services news

Welcome to your future O‑Train network

We have finished selecting the names for Stage 2's new O-Train stations.

Take a look at the final names and the new Line numbers and colours.

Read More about Welcome to your future O‑Train network

Image - Presto on Para Transpo
Services news

Presto on Para Transpo

Starting on December 15, Para Transpo customers can now provide their Presto card number to Para Transpo and our system will confirm to the operator that the pass is loaded.

Once you have provided your Presto card number, show your card to the operator for verification when boarding. There will be no need to carry a receipt with you.

Read More about Presto on Para Transpo

Image - Winter Service starts December 20, 2020
Services news

Winter Service starts December 20, 2020

Starting Sunday December 20, 2020, some routes will be modified to reflect seasonal ridership changes and respond to changing customer needs.

Read More about Winter Service starts December 20, 2020

Image - Adjustments to Lincoln Fields Station
Services news

Adjustments to Lincoln Fields Station

On Sunday, December 6, bus service at Lincoln Fields Station will be adjusted to use a new local bus platform.

The new bus platform makes room for the construction of the Stage 2 O‑Train Station.

Read More about Adjustments to Lincoln Fields Station

OC Transpo notifying My Alerts subscribers of data compromise

The OC Transpo My Alerts log-in system has been temporarily closed. The City of Ottawa is notifying everyone who subscribes to the OC Transpo My Alerts system that their email address and their password to the system may have been compromised.

The City is urging all subscribers who use the same password for multiple accounts to change their passwords.

New registrations are not possible at this time. Subscribers who have any questions should contact the OC Transpo Customer Service Centre at 613-741-4390.

Subscribers will continue to receive alerts.

We apologize for the inconvenience.

Read More about OC Transpo notifying My Alerts subscribers of data compromise

Fares news

Access pass: Call to apply or renew

New applications and renewals for the Access pass discount fare are now accepted over the telephone.

Call us at 613-741-4390 to apply or renew your Access pass discount. Before you call, please have this information on-hand to help us quickly process your application:

  • Para Transpo ID number
  • Your registered Presto card number

Read More about Access pass: Call to apply or renew

Fares news

Community discount: Call to apply or renew

New applications and renewals for the Community discount fare are now accepted over the telephone.

Call us at 613-741-4390 to apply or renew your Community discount. Before you call, please have this information on-hand to help us quickly process your application:

  • Your ODSP number
  • Your registered Presto card number, Para Transpo ID number, or both

Read More about Community discount: Call to apply or renew