Service outage: O-Payment and real-time information

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Image - Service outage: O-Payment and real-time information

Service outage: O-Payment and real-time information

On Tuesday, October 3, between 2 am and 6 am, customers will not be able to pay fares by tapping a credit card or mobile wallet on fare readers (O-Payment), or access real-time schedule and departure information. The expected outage will last 45 minutes.

Customers can still pay a fare by Presto, cash, or ticket machines, and access scheduled departure times through 560560 SMS service, 613-560-1000 phone service, the Next Departures widget (octranspo.com) and the Transit app.

Read More about Service outage: O-Payment and real-time information

Image - OC Explained: Fare capping
The Next Stop Blog news

OC Explained: Fare capping

You may have heard the term “fare capping” recently.

We recently expanded O-Payment across all bus fare readers and station fare gates. An exciting feature of O-Payment is “fare capping”. This means that customers who use the same credit card or mobile wallet to pay for their fares will never pay more than the cost of a DayPass or Adult monthly pass over the course of a day or month.

We caught up with Brad, Program Manager of Customer Technology Systems, to get his top “tap tips” when it comes to fare capping.

Read More about OC Explained: Fare capping

Image - National Day for Truth and Reconciliation
Services news

National Day for Truth and Reconciliation

Saturday, September 30

O-Train Line 1 and buses, including Line 2 replacement service, will operate Saturday schedule.

Para Transpo customers can book trips online with My Para Transpo or by calling 613-560-5000, starting Saturday, September 23.

The OC Transpo Customer Service Centre in the Rideau Centre will be open from 9:30 am until 9 pm.

The OC Transpo Lost and Found office will be closed on Monday, October 2.

[Photo credit: Understanding the National Day for Truth and Reconciliation, Crown-Indigenous Relations and Northern Affairs Canada]

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Image - Increase in bus trip cancellations

Increase in bus trip cancellations

Customers will notice that there will be a difference between the online schedules and the printed schedules at some bus stops until a maintenance backlog is cleared.

Read More about Increase in bus trip cancellations

Line 1 train approaching Bayview Station

Peak-period O-Train Line 1 service

Starting Monday, September 11

A limited number of double car trains will run along with single car trains, during weekday peak hours of service. Platform signage and station announcements will help guide customers to boarding locations.

The Shuttle Express to and from Tunney's Pasture will not operate.

The Shuttle Express to and from Blair will continue to operate:

  • Mornings between 6:30 am and 9:00 am
    • From Blair Station to Kent with service on Mackenzie King Bridge and on Albert Street.
  • Afternoons between 3:00 pm and 6:00 pm
    • From Kent to Blair Station with service on Slater Street and Mackenzie King Bridge.

Read More about Peak-period O-Train Line 1 service

Image - Tap and ride with O-Payment!
Fares newsServices newsAccessibility news

Tap and ride with O-Payment!

All fare readers on buses and fare gates at O-Train Line 1 stations now support payment by credit card and mobile wallet with O-Payment!

  • Visa card
  • Mastercard
  • Google Pay
  • Apple Pay

Register for an O-Payment account to track your trips, payments, or print receipts. Before registering, or to add a new card to an existing account, you must first complete a trip on O-Train or a bus using a credit card or mobile wallet. Visit the Getting started section of our O-Payment page for details.

Read More about Tap and ride with O-Payment!

Image - Returning to school or the office this fall?

Returning to school or the office this fall?

Whether you’re returning to work in-office, beginning a new school year, or adjusting to a new fall routine, OC Transpo has you covered.

With service to and from the downtown core, and throughout Ottawa and the surrounding areas, there are convenient options and travel tools to suit all customers.

Read More about Returning to school or the office this fall?

Image - Free Wi-Fi is now available at Blair Station

Free Wi-Fi is now available at Blair Station

Free, unlimited Wi-Fi is now available at Blair Station! You won’t have to miss a message or use your data again.

Connection couldn’t be simpler:

  • Select the #TELUS Wi-Fi network on your device.
  • Accept the Terms of Use.
  • Enjoy the complimentary Wi-Fi while waiting for your train to arrive.

Wi-Fi will be coming to other O-Train stations in the future!

So stay tuned for more details!

Read More about Free Wi-Fi is now available at Blair Station

Image - Fall service change
Services news

Fall service change

Fall service starts Sunday, August 27, 2023

  • Service improvements and seasonal adjustments for various routes.
  • School service resumes August 29 for French schools and September 5 for English schools.
  • NEW school routes added: Routes 677 and 679 serving St. Joseph High School and Routes 682 and 683 serving Cedarview Middle School.
  • Weekend service to summer destinations ends Monday, September 4.

Bus and train service

On weekdays, service on O-Train Line 1 during peak periods will operate every five mins. On weekends, service will operate every ten minutes. The Shuttle Express service that began on August 15, 2023, will continue to operate as an alternative to O-Train Line 1.

Read More about Fall service change

Image - Kids go free!
Fares news

Kids go free!

We're excited to introduce to you one more way we’re making transit more convenient and accessible for all ages. 

As of July 1, kids aged 12 and under ride for free on OC Transpo buses, trains and on Para Transpo!

If you’re taking a bus or Para Transpo, simply board without paying a fare. 

If you’re taking O-Train Line 1, you can:

  • Enter at the accessible (wide) fare gate with a fare-paying adult like a parent or guardian.
  • Tap through the fare gate with your Child card or school board issued Presto card, if you have one.

Read More about Kids go free!

Image - Introducing Transit, our new favourite app
Services newsAccessibility news

Introducing Transit, our new favourite app

When one chapter closes, another will open.

Wednesday, June 21: we have retired our OC Transpo app for iOS and partnered with Transit to provide Ottawa users with free access to the Royale subscription.

Users will receive a message in the app informing them that OC Transpo is upgrading them to Royale. You will be able to access the subscription's additional features immediately, as long as you have the latest version of the app.

Read More about Introducing Transit, our new favourite app

Image - OC Transpo’s Bus Route Review

OC Transpo’s Bus Route Review

Ottawa's future bus network! Review of bus routes underway

OC Transpo is committed to delivering the best possible service to customers. Since the beginning of the COVID-19 pandemic, there have been significant changes to how often and how many customers use transit.

With the upcoming opening of Stage 2 O-Train extensions, we are reviewing the transit planning principles that are used to shape the bus route network.

Read More about OC Transpo’s Bus Route Review

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