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Image - Virtual Line - OC Transpo service without waiting in line
Services newsAccessibility news

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

  • Book an appointment for as soon as the next day and as far away as two weeks.
  • Join the line right away and speak to a Customer Service Representative within 15 minutes.
  • Check in with your mobile device or on-site kiosk.
  • Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

Read More about Virtual Line - OC Transpo service without waiting in line

Image - Victoria Day service
Services news

Victoria Day service

Monday, May 23

OC Transpo buses and O-Train Line 1 will run on a Sunday schedule.

Para Transpo will operate a holiday service. All regular bookings will be cancelled automatically. Customers may begin booking trips as of Monday, May 16 with My Para Transpo or by calling 613-560-5000.

The OC Transpo Customer Service Centre in the Rideau Centre will be open: 10:00 am – 6:00 pm

The OC Transpo Lost and Found office at Heartwood House will be closed.

Read More about Victoria Day service

Image - Drive with us! We’re hiring!

Drive with us! We’re hiring!

OC Transpo is hiring Bus Operators. Do you want to become part of an exciting and supportive work environment that directly impacts your community? If so, this could be the opportunity for you!

You would receive:

  • Excellent benefits for you and your family
  • Career growth opportunities
  • A comprehensive pension plan

Read More about Drive with us! We’re hiring!

Image - Displaced Persons and Refugees Transit Pass Program
Fares news

Displaced Persons and Refugees Transit Pass Program

Displaced persons and refugees who have arrived in Ottawa are eligible for six months of free travel on OC Transpo.

The transit pass is a smartcard valid on buses, trains, and Para Transpo. The card is valid for six months from the month of issue. The card is accepted on STO. Para Transpo users are required to register with Para Transpo but will have temporary approval until their application is approved.

The transit passes are distributed by the Catholic Centre for Immigrants (CCI) and local settlement agencies.

Read More about Displaced Persons and Refugees Transit Pass Program

Image - New ticket machines available
Fares newsServices news

New ticket machines available

We’ve made 19 additional ticket machines available to customers across the Southeast Transitway and at select stations across the city.

While all existing forms of payment remain available, these additional ticket machines provide more flexibility in buying and loading a Presto card, and connecting with our Customer Service team via video chat.

Read More about New ticket machines available

Image - Better Bus Stops for Carling Avenue
Services news

Better Bus Stops for Carling Avenue

Improvements are proposed at several bus stops along Carling Avenue between Sir John A. MacDonald Parkway and Bayshore Drive as part of the Better Bus Stops program. We invite customers to provide feedback on the project through our online questionnaire.

These changes will affect customers travelling on Routes 11, 51, 57, 85, 153 and 154. 

The Better Bus Stops Project works with neighbourhoods to improve the location and accessibility of bus stops and shelters. To provide a better customer experience, we’re reviewing bus stops to improve:

  • travel times
  • service reliability
  • accessibility
  • customer comfort

Read More about Better Bus Stops for Carling Avenue

Mother and child wearing masks aboard the O-Train
COVID-19 news

Masks required on transit

The provincial requirement for wearing masks on public transit has been extended to June 11. The City’s Transit By-law mask requirement remains in place. Customers and employees will need to continue to wear a mask in all:

  • Buses
  • Trains
  • Shelters
  • Stations
  • Para Transpo minibuses
  • Contracted taxis

OC Transpo continues to follow public health guidelines to keep customers safe. Please follow Ottawa Public Health guidelines. Do not take public transit if you are sick, required to isolate or have tested positive for COVID-19.

Thank you for your continued cooperation.

Read More about Masks required on transit

Image - Introducing My Para Transpo – an easier way to book, cancel, and track your ride

Introducing My Para Transpo – an easier way to book, cancel, and track your ride

With this mobile-friendly online service, Para Transpo customers can:

  • Book trips for the next day, or 7 days in advance for holidays.
  • Cancel a booked trip either the day before or on the same day.
  • View and manage your booked trips.
  • Track a ride in real-time with a map and estimated time of arrival countdown.

If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. No ParaPay account? Find out how to enrol and get started.

Read More about Introducing My Para Transpo – an easier way to book, cancel, and track your ride

Image - No-charge May pass for U-Pass holders
Fares news

No-charge May pass for U-Pass holders

Beginning Monday, April 25, no-charge May passes (valid only on OC Transpo buses, trains and Para Transpo vehicles) will be distributed to eligible students:

  • Were you a student during the winter academic term (January-April 2022)?
  • During the winter term, did you attend uOttawa, Carleton University, Université Saint-Paul or Algonquin College?
  • Did you receive a U-Pass for the winter term?

If you answered yes to all of these, you are eligible to receive a no-charge QR code pass for the month of May!

Read More about No-charge May pass for U-Pass holders

Image - Fare change takes effect May 1
Fares news

Fare change takes effect May 1

OC Transpo fares are changing on May 1, 2022. Fares will increase by an average of 2.5 percent to keep pace with inflation and the cost of providing transportation. There is no increase to EquiPass, Community Pass, and Access Pass prices. Fares were set by City Council in the City’s 2022 budget.

Consider purchasing a Family DayPass for full day travel and transfers for up to 6 members (maximum of two aged 13 years or older). It is currently available for purchase and use on Saturdays, Sundays, and statutory holidays such as Victoria Day (Monday, May 23) and Canada Day (Friday, July 1). Valid only on OC Transpo buses and trains. Purchase one from a ticket machine or from a bus operator.

Read More about Fare change takes effect May 1

Image - Spring service change
Services news

Spring service change

Spring service starts Sunday, April 24, 2022. Use the Travel Planner to check if your regular trips are affected.

  • Blair Station stop E and the Transitway from Pinecrest Station to Bayshore Station will be closed permanently as part of Stage 2 construction.
  • Route 167 will be renumbered to NEW Route 67.
  • A section of Montréal Road closes again as part of the Montréal Road revitalization Project.
  • Rack & Roll expands to all routes throughout the spring.
  • NCC Weekend Bikedays returns on weekends and holiday Mondays.

Read More about Spring service change

Image - Stop adjustments at Blair Station
Services news

Stop adjustments at Blair Station

On Sunday, April 24 at 3:00 am, Blair Station stop E will close permanently to assist in the continued construction of Stage 2. Impacted routes will instead service a relocated stop D.

The Transitway between Blair Station and R.R. 174 will also be closed permanently. Routes: 21, 28, 30, 32, 33, 34, 35, 38, 39, N39, 221, 231, 232, 234, 236, 237, 302 will be impacted.

Read More about Stop adjustments at Blair Station

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